Trads Reviews 

235
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great products, a really good website and wonderful customer service from start to finish. The team has fielded a lot of questions from us and provided great support. We were kept very well informed d... See more

Rated 4 out of 5 stars

Staff were very helpful in providing advice and samples as we had lots of questions before we bought. Cannot comment on the radiator yet as we are awaiting the fitter. The main gripe is delivery. If... See more

Rated 5 out of 5 stars

Absolutely exceptional service from Trads from start to finish! From ordering paint swatches at the start of the process to helping us source the valves that we wanted. We were kept well informed thro... See more

Company replied

Rated 5 out of 5 stars

After living in our renovated house for a couple of winters we noticed one of the rooms had a cold spot so we decided to add a small column radiator to match the two we had previously bought from tra... See more

Company replied

Company details

  1. Radiator Shop
  2. also in
  3. Boiler and Heating Service
  4. Heating Equipment Supplier

About Trads

Written by the company

Trads Cast Iron Radiators has been established for over 20 years and has thousands of satisfied customers, as shown with our 5 Star Trustpilot reviews and customer gallery. Within our Lincolnshire-based factory and showroom, Trads highly skilled and experienced master-craftsmen assemble and hand-finish over 50 different styles and sizes of Cast Iron Radiators. The Cast Iron Radiators are built in sections and fully customisable up to 2 metres in length.

From traditional Victorian to ornate, Trads Cast Iron Radiators can be finished in over 10,000 colours from prestigious paint brands like Farrow & Ball, Little Greene and Roberson Liquid Metal. Alternatively, you can choose from specialist finishes including Hand Burnished (Polished), Satin Polish, Highlight, Verdigris, Vintage Copper, Hand Gilded and Pewter Lustre. Trads offer FREE colour swatches and a FREE colour match service; simply provide a wet sample

Whether renovating a period property, castle in Scotland, hotel in London or a chateau in France, Trads can facilitate. We offer Worldwide delivery and FREE UK Mainland Kerbside Delivery on radiator orders over £449 including VAT and accessories over £149 including VAT. Trads offers quality that is second-to-none, following a 60-step quality assurance process accredited by ISO9001. This gives us the confidence to provide a Lifetime Guarantee on ALL our Cast Iron Radiators. If you would like to see how your Cast Iron Radiators are made, please book a FREE Factory Tour.

VISIT OUR WEBSITE CONTACT US

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(235)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service throughout

Easy to follow online ordering process- even for an amateur.
Excellent help, advice and assistance given over the telephone- patient, polite and even sympathetic.
Excellent follow up communication relating to order progress.
Excellent delivery process - telephone call to advise order completion and agree delivery.
Oh and the radiator looks good too.

20 October 2022
Trads logo

Reply from Trads

Hello Richard

Thank you for leaving a review.

We are pleased to hear you are happy with your radiator and our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

5***** Cast iron radiators

Positive experience. Easy to contact. Small problems solved easily and without fuss. Great communication.
Delighted with the Cast iron Victorian x 5 radiators and the Liberty 2 polished and lacquered radiator (and accessories) which is truly amazing. Well worth the wait, Stunning addition to the home.
Definitely first stop for future radiators. Thank you for all your help. Always wanted these in my home and 5* is very much deserved.

8 November 2022
Unprompted review
Trads logo

Reply from Trads

Hello francesca

Thank you for leaving a review.

We are pleased to hear you are happy with your radiators and our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

We were informed every step of the way…

We were informed every step of the way before the Rediator was delivered.
Excellent Service and will order again from Trads

1 November 2022
Trads logo

Reply from Trads

Hello Rob

Thank you for leaving a review.

We are pleased to hear you are happy with our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Product is beautiful

Product is beautiful. Arrived well packaged and In good condition

1 September 2022
Trads logo

Reply from Trads

Hello Tracey

Thank you for leaving a review.

We are pleased to hear you are happy with your product.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, very happy with radiator and brilliant communication regarding delivery

13 September 2022
Trads logo

Reply from Trads

Hello J McMurray

Thank you for leaving a review.

We are pleased to hear you are happy with your radiator and our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Service above & beyond

I had a problem with my cast iron radiator and couldn't find anywhere that could help me find the right sized part needed.
Tom from Trads spent a long time on the phone with me identifying what was required and has gone out of his way to supply what I needed for a small value item.
A big thanks to Trads from me! Thank you Tom & team

4 October 2022
Unprompted review
Trads logo

Reply from Trads

Hello Paul

Thank you very much for leaving your review.

We are pleased to hear you are happy with our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Exactly what is says on the tin and exceptional service

Having decided to purchase a Victorian column radiator we asked if we could visit the company to see the products and their construction, to be assured of their quality. This was easy to arrange and the visit was really informative, interesting, and helpful to decide exactly what product to purchase. Once ordered the team at Trads (via email) keep you informed of every step of the process of manufacture, which occurred exactly to the schedule that they indicate. The quality of the radiator is excellent and 'exactly as described on the tin'. The only minor issue was a delay in delivery by one day but this was entirely due to the courier and outside of the control of Trads. I would unreservedly recommend this company to anyone how wants to purchase a column radiator.

23 September 2022
Unprompted review
Trads logo

Reply from Trads

Hello Kevin

Thank you for leaving your review.

We are pleased to hear you are happy with your radiator and our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

AMAZING (I'd be proud to work here)

Fantastic service from start to finish. Regular updates and helpful link. Absolutely fantastic, would highly recommend, radiators are perfect, packaged well & will definitely buy again.

12 September 2022
Unprompted review
Trads logo

Reply from Trads

Hello Lisa

Thank you for leaving your review.

We are pleased to hear you are happy with your radiators and our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Superb customers service from Trads.

Although the radiator valve was faulty you replaced it the following day (next day delivery). Only one phone call and a couple of photos. Can't ask for better service

13 August 2022
Trads logo

Reply from Trads

Hello Lindsay,

Thank you for your review.

We are pleased to hear you are happy with our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

A very happy punter!

Great radiators supported by a very helpful and prompt service. The company went ‘the extra mile’ for me to ensure my experience of them was a good one. Will definitely use them again. Well done!

12 August 2022
Unprompted review
Trads logo

Reply from Trads

Hello Mark,

Thank you for your review.

We are pleased to hear you are happy with your radiators and our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Outstanding quality product

Outstanding quality product. Beautiful and classically designed. ‘Heavy’

12 August 2022
Unprompted review
Trads logo

Reply from Trads

Hello Mr P,

Thank you for your review.

We are pleased to hear you are happy with your products.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Great quality

Great quality, great communication through the process and responsive customer service when we had a little unexpected issue at the end

23 July 2022
Trads logo

Reply from Trads

Hello AL,

Thank you for your review.

We are pleased to hear you are happy with your order and our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

I’m delighted with my new radiator…

I’m delighted with my new radiator (only downside is the fact that the plumber took a year to fit it so we didn’t have it working last winter - lucky it was a mild one!). It looks amazing in our new office and it was painted to match the walls. The colour I’d chosen wasn’t on their list but they were more than willing to accommodate my request. It was the only company I could find that could supply a long, low traditional column radiator so I was thrilled! Delivery was as described and once we’d lugged it upstairs everything was fine. Their ordering process was great, with very pleasant staff and when I had a problem with my radiator fitting tool refund going to an old account they did everything in their power to sort it out, and it was finally sorted. Would really recommend this company!

22 July 2022
Unprompted review
Trads logo

Reply from Trads

Hello Caroline,

Thank you for your review.

We are pleased to hear you are happy with your radiator.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Very helpful company

Very helpful company, great products, no delays.

28 June 2022
Trads logo

Reply from Trads

Hello Rosa,

Thank you for your review.

We are pleased to hear you are happy with our products and service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Best radiators around.

Payed a visit to Trads today. Showroom fantastic. Found the perfect radiator. Expertly made,reasonably priced and a lifetime guarantee. Very pleased . Even shown around the factory. Highly recommend.

24 May 2022
Unprompted review
Trads logo

Reply from Trads

Hello Jayne,

Thank you for your review.

We are pleased to hear you are happy with your radiator.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Great company

Ordered 5 radiators for my flat. There was quite a delay, through no fault of the business. They kept me updated fully. Radiators are gorgeous, great quality and well made. I’ve had an issue with one of the radiator valves, which has a split. Contacted the company and they responded immediately with a new valve being sent.
Would highly recommend this company for quality of products and excellent customer device

12 May 2022
Unprompted review
Trads logo

Reply from Trads

Hello Ruth

Thank you for your review.

We are pleased to hear you are happy with your radiators.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Fantastic radiators. Great service

Ordered radiators for my entire house. Choice was great, ordering was straightforward and delivery swift. Radiators are gorgeous. Fantastic quality. Would highly recommend this company for all aspects from range of radiators to customer service.

28 March 2022
Unprompted review
Trads logo

Reply from Trads

Hi Ruth

Thank you for leaving a review.

We are pleased to hear you are happy with your radiators and our customer service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Another matching radiator

After living in our renovated house for a couple of winters we noticed one of the rooms had a cold spot so we decided to add a small column radiator to match the two we had previously bought from tradscastironradiators.co.uk. We emailed to check our colour and style as we were unsure. The staff responded quickly with our original order and even sent a colour sample so we were absolutely sure. We then ordered and after a few weeks took delivery of the matching radiator which has since been installed. Great service and a great product. Thanks.

17 March 2022
Trads logo

Reply from Trads

Hi Rob

Thank you for your review.

We are pleased to hear you are happy with your radiator and our service.

Regards


Trads Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look