Trade Show Travel Company Reviews 

Working with William White was my best experience so. Had an issue, and he took care of it right away. Thank you William!

Booked the Travel package yesterday with Trade show Travel, with Insurance and unlimited time to use travel, called the number 888 556 1485, 8 times in 8 hrs let the prerecorded message run for 30 to 40 mins each time no answer I tried option 1 and 2. Called my bank to cancel pending charge.

This company, Monster Reservation Group, is a scam. I was told when they sold me the package all presentations after the first one would be waived. I was told I wouldn’t have to attend a presentation for all 7 “free” vacations. When I tried to book, they said that wasn’t true. They tried to suggest for me to book an 8 day/7 night trip, but that would cost more money because it was not the promotional offer. Since I am married my husband has to attend all 7 presentations with me, but the issue is he doesn’t always vacation with me. She argued with me that surely in the next 10 years my husband could go on a vacation with me. I told her I don’t want to wait 10 years to use my “free” vacations. I know this is a timeshare scheme and I have owned timeshares in the past, but my frustration is they falsely sold me the package under conditions they couldn’t uphold. After an hour on the phone, I finally got my money back when I told them I was going to call my attorney because they were fraudulent. I would not recommend!!

First trip to Hilton Head stay with Trade Show was fabulous. Breakfast at Holiday Inn Express was so good. Room was nice. Thanks to William W for all his help

Debbie Leonard was extremely knowledgeable, helpful, and flexible with helping me choose a destination and making my reservations. She also helped me get some refunds on prior bookings. She even called me back twice on her days off. Going forward I will deal with nobody but her in the future. Top notch customer service!

William White did an exceptional job of explaining my package to me and how the various services work. He also got me into a great hotel for my upcoming trip!

William assisted me with a trip during the holidays. I was more than pleased with the service as he presented me with the best options and accommodations for me and my family. I would highly recommend booking again. Thank you so much.

William White was patient & very helpful with the millions of questions I asked in planning our trip to Pigeon Forge, Tennessee.

outstanding service Chelly Dalton answered all questions and went out of her way to provide what we needed.

I use a lady named Debra L and she is amazing. She takes care of every facet of the reservations. She makes sure that we are not charged for things that were not in the confirmation. One resort tried to charge a holday fee, but she called and made sure that would not happen. Debra L uses her email like a text. She makes sure to get back to me right away whenever I have a question. I am recommending her to my family and friends. Definitely use her.

I had been going through Monster tours and was having an awful time. I finally called trade Show Travel and Jeane Mosso answered the phone I was relieved it was her as she had patience with me and was determined to help me. What a wonderful person who takes her job personally and is definitely an asset to Trade Show Travel. Thank you so much.

Real good customer service professional exelent

The sales portion was an ok experience, understand their sales trying to get sales, just shouldn’t do it under false pretenses, as I was informed I was only supposed to attend one presentation in the beginning, but that was false. It was a male salesman.

However, the experience of booking a trip was pleasant, as Debra L was amazing, providing first class service and professionalism. She further explained what package I purchased and more specific details. I have dealt with many package/timeshare/weeks/points sales and booking personelle for well over 2 decades. I must say, Debra Leonard was the best I’ve ever had. Went above and beyond to help me with booking a trip, explaining the details, and just showing real “care” for the customer. Almost felt like family after the interaction. If it weren’t for Debra, my views of the company would be different. So thank you Debra! I hope to no one else helps me again except for you, and I hope your top notch service is recognized by your company!

I'm just getting started with Trade Show Travel Co., but so far customer service has been great! A big thank you goes out to Jean in the priority booking dept., thank you Jean for patiently answering all my questions.

Laura was very helpful in finding beach accommodations for me and my family without a lot of lead time.

Chelle gave me great customer service.

I spoke to Deborah L, to make a reservation and she went to the extreme to find me best available room and dates that worked for me and my family even though it was tough during busy vacation travel times. She tried and tried relentlessly until she found availability

I’m very Happy 👍

My experience with Trade Show Travel started last year when I received a phone call about some expired RCI vacation certificates. I was led to believe I was talking to RCI, a company with whom I have had good experience and I trust. They offered me four, one-week vacations to any resort in RCI’s inventory with no expiration date for $599. No mention was made of any sales presentation.

I later received a phone call from Monster Reservations Group to set up my first sales presentation. I suspected immediately that I had been scammed. That first call had not been from RCI. But who? I asked for my money back and was told there are no refunds.

I researched Monster online and discovered many horror stories from victims like me. Many people had posted a refundable deposit to attend a mandatory sales presentation. Either the deposit was not refunded at the meeting or the refund consisted of a gift card to an obscure restaurant or retailer that was of no interest. Some people arrived at the scheduled resort only to be charged additional fees that were not part of the agreement.

I have since received several more phone calls from Monster that all went much the same way. I told them I knew they were a scam and asked for a full refund which they denied. I told them that if they wanted to prove to me that they were not a scam, they would refund my money. They refused.

Last week the pattern changed. I got a call from Tiffany with Monster Reservations. She told me that the reason they could not give me a refund was that I had not paid my $599 to them but rather to Trade Show Travel and gave me their phone number. Tiffany was the first reasonable person to call me from Monster.

I called Trade Show Travel and talked to Chelly Siri-Dalton. Finally I began to make some progress. She admitted that her company was the one who initially contacted me and is the company I paid $599. She did her best to convince me that Trade Show Travel was a legitimate company that provides excellent customer service and apologized for any misunderstanding with Monster Reservations. Once trust is broken, it is hard to earn it back. Chelly tried. I told her if Trade Show Travel really was legitimate, she could show me by giving me a full refund. She explained she could not do that because they have a no refund/no exceptions policy, but then offered a partial refund of $200. She told me I will still get my four vacations.

At this point I don’t know what to think about Trade Show Travel. Their online reviews are much, much better than those of Monster Reservations Group. Chelly kept her word; I did receive the promised $200 refund. But it came from Monster. That’s curious. Trade Show might be legitimate. But if so, why start out deceiving me into thinking they were RCI? I GIVE CHELLY 5 STARS. She was very reasonable on the phone and she kept her word. She did what she said she would do. If they are legitimate, why would they turn their customers over to a frightful company like Monster? Why did the refund come from Monster? That makes no sense to me.

I don’t know how to rate this company. I can’t give them 5 stars because I wish I had never taken that first phone call. On the other hand they do have Chelly who appears to really care about customer satisfaction. At this point I am not sure I want to sign up for my first of four vacations and sit through a sales pitch. I will have to pay a deposit. Will I get it back? I don’t know. Like I said, once trust is broken, it is hard to earn it back. What would you do?

Chelly was my contact person. She knew what she was doing and could answer my questions. I signed up for my 1st stay with "Trade Show Travel". I purchased this package several years ago because it has no expiry date like other similar offers from other companies. Therefore 6 years later I am finally using this package. thanks for your help.

Debbie has been a pleasure and a tremendous help with planning our vacations!! Honestly, as soon as I think of a place, or time, I would like to travel, (or my kids would like to travel), I always reach out to her and she is ALWAYS there for me!!!! Because I do travel a lot, sometimes I would email her at odd hours (because of the time difference of where I would be) and she has still always helped me... I cannot say enough good things about her and her ability and willingness to help put the best vacation for you and/or your family... She is wonderful and I highly recommend her!