Lost for words
Title: Genuinely the best customer service I’ve ever experienced! ⭐⭐⭐⭐⭐
I genuinely cannot recommend TradeReview enough. Not only is the app fantastic, but the customer service is unlike anything I’ve experienced before.
I’m relatively new to trading and have spent a considerable amount of time searching for a reliable, easy-to-use trading journal that automatically syncs with my MetaTrader 5 accounts. After looking into several alternatives, I came across TradeReview, and I’m incredibly glad I did.
But what happened next genuinely blew me away.
When I initially tried connecting my MT5 account, the connection unfortunately failed. Nothing particularly unusual, these things happen!
However, later that evening, completely out of the blue, I received a personal email from Artyom, the developer behind TradeReview.
He explained that he’d noticed my unsuccessful connection attempt, investigated the problem, identified the issue and had already fixed it for me.
Let me emphasise something here: I hadn’t contacted support. I hadn’t submitted a ticket. I hadn’t complained. I hadn’t even asked for help.
He simply noticed that a customer was having difficulty and took it upon himself to resolve the issue before I even had the chance to report it.
In a world where contacting customer support often involves automated responses, chatbots, endless waiting and being passed between departments, this level of personal attention is genuinely remarkable.
What impressed me most wasn’t simply how quickly the issue was resolved, but the genuine care and pride Artyom clearly takes in his work.
You can tell this isn’t just another app to him. He’s passionate about what he’s building and genuinely wants his customers to have the best possible experience.
As for TradeReview itself, it’s exactly what I’ve been looking for. Clean, straightforward, easy to navigate and incredibly useful for keeping track of my trading performance.
I’ve already recommended it to several friends who trade, and I’ll absolutely continue doing so.
Artyom, if you’re reading this, thank you. You’ve demonstrated what exceptional customer service should look like, and I genuinely hope your business continues to grow. You deserve every bit of success that comes your way.
If you’re looking for a trading journal, I wholeheartedly recommend giving TradeReview a try.
Five stars without hesitation. If I could give more, I would! ⭐⭐⭐⭐⭐
Reply from Tradereview
Thank you so much for this, it really made my week! I keep an eye on broker connections so I can fix issues before anyone has to ask, and I’m glad TradeReview is what you were looking for.
Thanks for recommending us to your friends, it means a lot.
If you ever need anything, just reply to any of my emails.
Artyom