We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
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Trade link were really helpful throughout the process which included storing the bath for many months until we were ready for delivery. All reps we dealt with were lovely
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Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
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Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
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Company details
- #2 of 5 best companies in Bathroom Supply Store
- #8 of 11 best companies in Home Improvement Store
- #1 of 1 best companies in Hot Water System Supplier
- #2 of 4 best companies in Plumbing Supply Store
- #3 of 4 best companies in Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6K reviews
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Reply from Tradelink
We appreciate your feedback and are glad our team could help, even though the items arrived late.
Reply from Tradelink
We appreciate your positive feedback! It's wonderful to know our customer service and knowledgeable team met your expectations.
Good service
25 March 2026
Reply from Tradelink
We’re really pleased to hear you received great service our team takes pride in providing helpful and reliable support, so it’s always wonderful to know it’s appreciated.
Easy to use
Easy to use, provided numerous reminder emails to collect products from local store, but staff were unaware of my order upon collection. I was unable to collect items from nearest store as no staff had a forklift license to bring stock down from racking. Having said that, staff were helpful, patient and delivered items 3 days later.
21 February 2026
Reply from Tradelink
We appreciate your feedback. We're glad the reminders were helpful. We're sorry the store staff wasn't initially aware of your order and about the forklift issue, but happy they were helpful and delivered the items.
Reply from Tradelink
We're happy to hear that you received excellent service. Thank you for taking the time to share your positive delivery experience with us!
Reply from Tradelink
We're happy to hear that ordering was easy and delivery was quick! Thank you for your positive feedback; we appreciate it.
You asked too quickly i haven’t…
You asked too quickly i haven’t received my order yet, the ordering on line was easy.
Thank you
23 March 2026
Reply from Tradelink
We appreciate your feedback and are glad the online ordering was easy. We apologize if we inquired too soon, and hope you enjoy your order!
Jackson at Belmont WA was incredibly…
Jackson at Belmont WA was incredibly helpful and went out of his way to get my product from another store within 12 hours for convenient pick up 👌the best!
23 March 2026
Reply from Tradelink
We're happy to hear that you had such a positive experience! It's great to know we could assist you so effectively and provide such convenient service. Thank you.
Good quality products
Good quality products. Excellent communication and easy collection of goods. Staff were friendly and helpful
23 March 2026
Reply from Tradelink
We appreciate your positive feedback! We're happy to hear that you found our products to be of good quality and that our team provided excellent support during collection.
Reply from Tradelink
We're happy to hear that you received the item you needed. We appreciate your feedback regarding more order updates.
Good service
Good website. I ordered a cabinet & it was ready to collect in 2 days. Friendly staff.
19 March 2026
Reply from Tradelink
We're happy you had a positive experience with our website and staff. It's great to hear your cabinet was ready so quickly. Thank you for your feedback!
Happy with Tradelink
It took almost a week for the product to reach my store, but once it arrived I got email, message, and phone confirmation. All staff I had contact with were very good.
20 March 2026
Reply from Tradelink
We appreciate your positive feedback and are happy to hear that you were pleased with our staff's support.
quick friendly reliable service
quick friendly reliable service, esp from the people behind the counter
20 March 2026
Reply from Tradelink
We appreciate you taking the time to share your positive experience with our quick, friendly, and reliable service. We are happy to have met your needs.
Easy to order and quick easy no fuss…
Easy to order and quick easy no fuss pick up. Excellent communication with confirmation of purchase and notification for pick up.
20 March 2026
Reply from Tradelink
We're happy to hear that you found our ordering process easy and pickup quick! We appreciate your positive feedback regarding our communication. Thanks for your review.
Great service and top quality products
I've purchased a couple of times through Tradelink recently and the collection process at the Ferntree Gully store is always very smooth. The products are top notch.
20 January 2026
Reply from Tradelink
We're happy to hear that your collection process at Ferntree Gully is always smooth. We appreciate you acknowledging our top-notch products and your continued support. Thanks for the positive feedback!
Reply from Tradelink
We're happy to hear that your purchase arrived reasonably quickly. Thank you for your positive feedback; we appreciate it.
There was a problem with the handrail…
There was a problem with the handrail originally supplied and the Tradelink team works well to rectify it with a replacement item.
26 February 2026
Reply from Tradelink
We appreciate your positive review! We are happy to hear that our team was able to resolve the handrail issue by providing a replacement item.
Above & Beyond Service – Highly Recommend Tradelink!
I had such a great experience with Tradelink Hornsby. I accidentally ordered the wrong item online, and instead of leaving me to sort it out, they actually called me to discuss it and arranged a refund straight away — such proactive and helpful service.
My order arrived quickly, and the whole pick-up process was seamless. I received a text message as soon as it was ready for collection, which made everything really easy and efficient.
On top of that, their range of stock is excellent — plenty of options to choose from.
Genuinely impressed with the customer service and overall experience. I’ll definitely be back!
18 March 2026
Reply from Tradelink
We're happy to hear that you had such a positive experience! We appreciate your comments regarding our team's proactive service and the seamless pick-up process. It's great to know you were impressed with our stock range. Thank you for your feedback; we look forward to seeing you again.
Reply from Tradelink
Thank you for your feedback. We’re sorry you needed to follow up on your order. Items are generally available for collection within 1–10 business days, and your order was ready within this timeframe. We appreciate you bringing this to our attention and will work on communicating updates more clearly in future.
disappointed
I was disappointed that I had to chase up.my own order. They didn't have the items I ordered but contact was not good. They say they were trying to contact me but I had not received any word.
13 March 2026
Reply from Tradelink
Thank you for your feedback. We’re sorry to hear about your experience and that the communication around your order didn’t meet expectations. It appears there may have been a breakdown in communication, and we understand how frustrating that would be. We appreciate you bringing this to our attention and will review our processes to improve.
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