Tradelink Reviews 5,858

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from ordering to collection. Reviewers are particularly impressed with the quality of products and the swift delivery services, often noting quick turnaround times for orders and prompt notifications. However, some customers also noted issues with order processing, such as incorrect pickup numbers or orders not being entered into the system, leading to delays. A few other people also felt that delivery times could be inconsistent, with some experiencing long waits for items that were supposed to be delivered to their homes or local stores. There were also instances where staff were unaware of orders upon collection or where items were missing or incorrect, causing frustration.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

Order

Users describe positive interactions with order, highlighting quick and easy ordering processes, often with... See more

Product

Reviewers mention positive feedback about product quality and value, with many customers expressing... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent and friendly service,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more

Company replied

Rated 5 out of 5 stars

Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more

Company replied

Rated 5 out of 5 stars

Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more

Company replied

Rated 5 out of 5 stars

I cannot fault the service at Tradelink. The items were ordered online at a good price and delivered quickly to our local store. Everything was made so easy for us including help with loading the heav... See more

Company replied



Company details

  1. #1 of 5 best companies in Bathroom Supply Store
  2. #8 of 11 best companies in Home Improvement Store
  3. #1 of 1 best companies in Hot Water System Supplier
  4. #2 of 4 best companies in Plumbing Supply Store
  5. #3 of 4 best companies in Water Filter Supplier

Written by the company

Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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Asks customers to review

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Rated 4 out of 5 stars

Good service

25 May 2026
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Reply from Tradelink

Thank you for your feedback! We’re pleased to hear you received good service and appreciate your support.

Rated 5 out of 5 stars

Good price

Good price. Easy online ordering. Good communication when product arrived. Easy pick up. Thanks Tradelink

27 May 2026
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Reply from Tradelink

We're so glad you found our pricing competitive and the online ordering process easy. We appreciate your kind words about our communication and pickup.

Rated 5 out of 5 stars

Online kitchen sink order hassle free

Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collection. My husband picked up order on my behalf and very happy with the product value and quality. Great experience and would recommend.

29 May 2026
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Reply from Tradelink

We are so pleased to hear you had such a great experience with us, from finding your sink to its collection. We appreciate your kind words about our product value and quality. Thank you for your recommendation.

Rated 5 out of 5 stars

Fabulous service

On time, helpful, polite and focused on problem-solving. Awesome!

7 May 2026
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Reply from Tradelink

We're so glad to hear we were on time and helpful. Thank you for your kind words.

Rated 5 out of 5 stars

Confidence

Great value, great product and great service. I have confidence in buying from Tradelink.

17 October 2025
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Reply from Tradelink

We're so glad you had a great experience with our product and service. We appreciate your confidence in us.

Rated 5 out of 5 stars

Had to amend the order which was done…

Had to amend the order which was done promptly. Item delivered quickly and ready for pickup . Pleasant staff helped me load

21 May 2026
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Reply from Tradelink

We’re so pleased to hear your order amendment was handled efficiently and your delivery arrived quickly. Thank you for your kind words about our team — we truly appreciate your support.

Rated 5 out of 5 stars

Really good comms

Really good comms. Direct personal interaction. Managed the confusing delivery issues professionally a nd effectively. Really positive experience as a customer.

21 May 2026
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Reply from Tradelink

Thank you for the great feedback. We’re glad our team could resolve the delivery issues and ensure everything was handled smoothly. We really appreciate your support.

Rated 5 out of 5 stars

Quick process

Quick process, goods received within a week.

30 April 2026
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Reply from Tradelink

We're happy to hear you received your order quickly. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great

Great product range. Easy to order. Fast service.

21 May 2026
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Reply from Tradelink

We are so glad you enjoyed our product range and service! We appreciate your kind words.

Rated 5 out of 5 stars

Very happy with the kitchen tap special…

Very happy with the kitchen tap special so we bought 2. They needed to be ordered in. Albert Park phoned me when they came in so we are totally happy.

30 April 2026
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Reply from Tradelink

We're so glad to hear you're happy with your kitchen taps and our team's service. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Plumbing Advice done well

Good help to buy right products

21 May 2026
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Reply from Tradelink

We're glad our team could help you find the products you needed. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

quick and easy ordering

quick and easy ordering, fast response from staff

20 May 2026
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Reply from Tradelink

We're happy to hear your ordering was easy and our team responded quickly. Thank you for your positive feedback.

Rated 1 out of 5 stars

Hi went into Tradelink this morning…

Hi went into Tradelink this morning the20/5.
To purchase 2 bags of concrete mix, very surprised to see how much they have gone up in price. I paid $35.38 for the 2 bags. I phoned up and was told that was that price, I replied we got other prices after our purches.
Other prices were from $8/50 to $9.00 a bag.
I was told that priced concrete is inferior concrete.
Shame on you Tradelink and i was account customer.

20 May 2026
Unprompted review
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Reply from Tradelink

We appreciate you sharing your concerns regarding the concrete mix pricing. We understand your surprise at the cost difference you experienced. We are reviewing our pricing structure to ensure fairness and transparency for all our valued account customers.

Rated 5 out of 5 stars

Polite staff

Polite staff

18 May 2026
Tradelink logo

Reply from Tradelink

Thank you for your kind review. We're happy you had a great experience with our service.

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