Feedback Dear Jack, I just wanted to send a quick note of thanks for your help with the Public Liability insurance for our company's operatives. I’ve just left you a 5-star review via the l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed public liability insurance for my gardening business and Trade Direct made the whole process quick and simple. The online quote was easy to understand, the exclusions were clear, and the pr... See more
Company replied
I’ve just taken out public liability insurance for my new mobile automotive locksmith business and I’m very pleased with the cover provided. The policy was easy to arrange, clearly explained, and... See more
Company replied
Excellent Insurance company. Easy website to use and good choice of policies available to suit your needs as well as monthly instalments available. Affordable prices too.
Company replied
Company details
Written by the company
Our aim is to keep tradespeople covered against the sort of risks that could potentially stop them from trading. For insurance at trade prices - quote and buy your construction and tradesman insurance online now.
Contact info
Mill Pool House, Mill Lane, GU7 1EY, Godalming, United Kingdom
- 0800 0280 380
- enquiries@tradedirectinsurance.co.uk
- tradedirectinsurance.co.uk
4.7
Excellent
244 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
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easy to renew policy online
easy to renew policy online, very quick and straightforward
9 January 2026
Reply from Trade Direct Insurance
Thank you for taking the time to leave us a review! It's great to hear that renewing your policy online was quick and straightforward. Making the process easy and hassle‑free is exactly what we aim for.
We really appreciate your feedback and are always here if you need any support in the future!
Kind regards,
Trade Direct Insurance
Endless sales pestering by Trade Direct
I did not enjoy or needed the bombardment of chasing reminder emails and several phone calls in last month prior to my insurance cover expiry. I advised the first caller exact timeline when I will be looking into policy renewal, despite that Trade Direct kept calling, sending text messages and emails to sales pitch for renewal. I did not authorise this when I purchased last policy a year ago. You should be more professional, listen, take note and have some respect for your customers!
15 December 2025
Reply from Trade Direct Insurance
Thank you for taking the time to share your feedback, and we’re genuinely sorry for the experience you’ve described.
We appreciate you letting us know your renewal timeline, and we apologise that this wasn’t respected. We understand how frustrating repeated calls, emails and messages can be, and we’re sorry if our contact frequency felt intrusive rather than helpful. That’s certainly not the level of service we aim to provide.
Your comments have been shared with the relevant teams so we can review our communication processes and ensure customer preferences are noted and followed more carefully going forward.
Thank you again for raising this. Feedback like yours is important in helping us improve.
Kind regards,
Trade Direct Insurance
Great service
Fast, easy and cheaper than competitors.
Great service I made a mistake when typing out my company name and a quick email no waiting around on the phone for ages it was changed. Cant fault them
29 November 2025
Reply from Trade Direct Insurance
Thank you for taking the time to leave such a great review. We’re delighted to hear you found the process fast, easy and more affordable than other options. It’s also great to know our team was able to resolve your query quickly by email.
Your kind feedback really means a lot to us, and we’re glad we could help.
Kind regards,
Trade Direct Insurance
Always my go to for insurance
Always my go to for insurance
Good prices and good communication friendly helpful staff
7 January 2026
Reply from Trade Direct Insurance
Thank you for your lovely review. We’re really pleased to hear that we’re your go‑to for insurance and that you’ve found our prices competitive and our team friendly and helpful.
Kind regards,
Trade Direct Insurance
Jack was fantastic & made the whole…
Jack was fantastic & made the whole transaction easy, offering a fantastic quotation. Thank you Jack.
7 January 2026
Reply from Trade Direct Insurance
Thank you for your kind feedback! We’re delighted to hear that Jack made the whole process easy and provided you with a fantastic quotation. We’ll be sure to pass your comments on to him. Thank you again for taking the time to share your experience and for choosing us – it’s greatly appreciated.
Kind regards,
Trade Direct Insurance
Reply from Trade Direct Insurance
Thank you very much for your 5-star review! We’re delighted to hear you found the process quick and easy, and that our price stood out compared to other insurers. If you ever need any assistance or have questions about your cover, our team is always here to help.
Thank you for choosing Trade Direct Insurance!
Reply from Trade Direct Insurance
Thank you for your 5-star review! We’re so pleased to hear that setting up your insurance was quick and easy. If you ever need any assistance or have questions about your cover, our team is always here to help.
Kind regards,
Trade Direct Insurance
Great so far
Great so far! I've never made an insurance claim in my life...
So, let's hope I never do, and this insurance firm doesn't hike the premium year after year!
20 December 2025
Reply from Trade Direct Insurance
Thank you for sharing your feedback! We’re glad to hear things have been great so far. We completely understand your concerns and want to reassure you that we work hard to keep our premiums fair and competitive year after year.
Kind regards,
Trade Direct Insurance
Reply from Trade Direct Insurance
Thank you so much for your feedback! We’re delighted to hear that you found the process straightforward and easy to understand. Your experience means a lot to us, and we’re always here if you need any further support.
Kind regards,
Trade Direct Insurance
Reply from Trade Direct Insurance
Thank you for the 5-star review! We’re thrilled to hear you’ve consistently experienced excellent service with us. Your feedback means a great deal to the team, and we’ll continue to work hard to maintain high standards.
Kind regards,
Trade Direct Insurance
easy to see what you are getting cover…
easy to see what you are getting cover wise and
price is fair
13 December 2025
Reply from Trade Direct Insurance
Thank you for your 5-star review. We're really pleased to hear you found it easy to understand exactly what cover you’re getting and that the price felt fair. That’s exactly what we aim for.
If you ever have any questions or need support with your policy, we’re always here to help.
Thanks for choosing us!
Kind regards,
Trade Direct Insurance
Best insurance platform for traders
8 December 2025
Reply from Trade Direct Insurance
Thank you so much for the fantastic review! We're thrilled to hear you consider us the best insurance platform for traders; that means a lot to our whole team. Feedback like this really makes our day!
If there’s ever anything more we can do for you, we’re always here to help.
Kind regards,
Trade Direct Insurance
I have bee with trade direct insurance…
I have bee with trade direct insurance for a number of years now the poeple I have dealt with have always been professional and helpful. Just today I have been dealing with Jack, though I didn't make the contact with him too easy he remained pleasant and importanly professional .. Thanks Jack
8 December 2025
Reply from Trade Direct Insurance
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear you’ve been with us for many years, and our team has consistently been professional and helpful.
It’s especially great to hear your kind words about Jack. We’re really pleased that he was able to support you today and remained pleasant and professional throughout, even when things weren’t made easy for him. We’ll make sure your thanks are passed on to him.
Thanks again for your loyalty and your feedback.
Kind regards,
Trade Direct Insurance
The insurance document was wrong so i…
The insurance document was wrong so i had to call up to get it changed. Apart from that all good
8 December 2025
Reply from Trade Direct Insurance
Thank you for taking the time to leave us a review. We're really sorry to hear that there was an error on your insurance document; that’s not the smooth experience we aim to provide. I’m glad our team were able to get it corrected quickly - we will be reviewing this to help prevent it happening again.
Thank you for choosing us!
Great customer care
2 December 2025
Reply from Trade Direct Insurance
Thank you for your review! We’re thrilled to hear that our customer care team made a positive impression. Providing excellent support is at the heart of what we do, and your feedback means a lot to us.
Kind regards,
Trade Direct Insurance
Reply from Trade Direct Insurance
Thank you for your 5 star review. We’re delighted to hear that you found our pricing competitive. If there’s anything else we can do to make your experience even better, please don’t hesitate to give us a call
Kind regards,
Trade Direct Insurance
Reply from Trade Direct Insurance
Thank you for your 5-star review! We’re glad to hear you felt well-informed throughout your time with us. If you ever need assistance or have any questions, we’re always here to help!
Kind regards,
Trade Direct Insurance
Reply from Trade Direct Insurance
Thank you for your feedback! We’re pleased to hear the process was easy for you. Our goal is to make things simple and stress-free for everyone. If you ever need help or have any questions, we’re always here to help.
Kind regards,
Trade Direct Insurance
Reply from Trade Direct Insurance
Thank you so much for your continued loyalty and kind words! We’re delighted to have supported you over the years and look forward to continuing to provide great service for many more. We hope you have a lovely day.
Kind regards,
Trade Direct Insurance
Great 🙏🙏🙏🙏🙏
14 November 2025
Reply from Trade Direct Insurance
Thank you for your 5-star rating! We hope you have a great day :)
Kind regards,
Trade Direct Insurance
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