The process was communicated very well. The cost was fair considering all the family history that was found. The contact person was sensitive to the nature of the reasoning for using this service.
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The course was well planned out and interesting. Some of the things covered were a bit over my head, but at least I have some general knowledge. I very much appreciated that it was self-paced, since... See more
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I really found a lot of useful information in this course. I was very excited about being part of a cohort via facebook, so I could also learn from others. This was a bit of a disappointment. Other... See more
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Although a bit expensive for me, I had reached an impasse on searching for my 2nd Great-grandfather's birth history and connection to Ireland. My first search through Trace verified my beginning effo... See more
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Company details
Written by the company
TraceYourPast.com, formerly known as Trace.com, is a premier global discovery platform that seamlessly connects customers with expert researchers across over 100 countries. Our mission is to align customer goals with meticulously selected researchers to minimize risks of overspending and mitigate the possibility of unsatisfactory search results. Over the past decade, we have cultivated and maintained relationships with the highest quality researchers worldwide, creating the largest network of over 4,000 professional genealogists, private investigators, archivists, and historians. Since 2014, we’ve successfully managed thousands of projects for clients from over 25 countries. Genealogy Courses and Family History Education: In 2021, we proudly expanded into the realm of genealogy education, offering a wide array of genealogy courses designed to enhance your family history research skills. Our platform is dedicated to creating a comprehensive learning environment that bridges the gap between generations, cultures, and histories. We provide accessible, engaging, and accurate educational resources tailored to both novice family historians and seasoned genealogists. Learn to Use DNA in Genealogy Research: At TraceYourPast.com, we understand the transformative power of DNA in genealogy research. Our specialized course on genetic genealogy empowers learners to use DNA evidence to trace their ancestry and discover new biological family connections. By learning to use DNA in genealogy research, you can unlock deeper insights into your heritage, uncovering connections that traditional research methods might miss. Our Commitment: We are committed to offering a blend of innovative technology, expert insights, and a supportive learning environment. Our goal is to facilitate the unlocking of personal histories, fostering a deeper understanding and appreciation of our collective human story. By enrolling in our genealogy courses, you gain the tools and knowledge needed to navigate the intricate world of family history genealogy, whether through traditional methods or by leveraging the latest advancements in genetic genealogy. Why Choose TraceYourPast.com? Expertise and Experience: Our network of over 4,000 professionals ensures you receive high-quality research from top-tier genealogists, private investigators, archivists, and historians. Comprehensive Learning: Our genealogy courses cover a wide range of topics, from basic family history research to advanced genetic genealogy techniques. Innovative Resources: We employ the latest technology and methodologies to provide you with the most accurate and up-to-date information. Global Reach: With connections in over 100 countries, our platform offers unparalleled access to international records and expertise. Unlock Your Past with TraceYourPast.com: Whether you're just starting your journey into family history genealogy or looking to refine your skills as a genealogist, TraceYourPast.com is your ultimate resource. Learn to use DNA in genealogy research, uncover your ancestral roots, and connect with the global community of genealogists through our comprehensive courses and resources. Join us today and embark on a journey of discovery and connection that transcends generations. Contact Us: Explore TraceYourPast.com to learn more about our genealogy courses and start your journey today. Connect with expert researchers and genealogists who are passionate about helping you trace your past and uncover your family history.
Contact info
560 South 100 W Suite 21, 84601, Provo, United States
- +1 801-797-1940
- hello@traceyourpast.com
- trace.com
4.6
Excellent
236 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Very interesting
Very interesting, all of the information you were able to find on the Pluma family plus help us solve who Federico's parents were. Very organized. Communication has been really good over the last year. The scans of documents is pretty astounding!
12 April 2021
Reply from Trace Your Past
Thank you for sharing your experience with us, Melissa! We are so happy to hear about your positive experience working with our team, and we are thrilled that your project was such a success. If you ever have any questions for us, please don't hesitate to contact support@trace.com.
Just thrilled
Just thrilled! Although the pandemic slowed everything down quite a bit, I was thrilled with the documents they discovered! Definitely couldn't have done it on my own!!
7 April 2021
Reply from Trace Your Past
Hi Michelle! We couldn't be happier with your project and with your excitement about the results. It was a pleasure working with you and we wish you the best in your future genealogy research. If there is anything else we can help you with, please feel free to contact us at support@trace.com.
Helpful
Helpful, attentive and descriptive, delivered everything promised and even extra documents we did not know about. Would recommend.
31 March 2021
Reply from Trace Your Past
Hi Jaime, thank you for your review! We are so glad that you enjoyed your research report and that more was discovered than you had even hoped. We wish you the best in your future genealogical research and if there is anything we can help you with, please contact us at support@trace.com.
Professional Customer Interaction
My request for genealogy research was handled in a professional manner.
30 March 2021
Reply from Trace Your Past
Hello! Thank you for your review. We are happy that you were pleased with this service! If there is anything else we can help you with, please contact us at support@trace.com.
Excellent, thorough research which is worth the expense.
I am extremely happy with the research through Trace.com. I was skeptical at first about whether it was going to be worth the expense of hiring an expert. The research is so very thorough. It is very evident to me that the expert knew where to look and how to draw appropriate conclusions. Based upon her research I was able to confirm my connection through DNA, which is really exciting. I will continue to use Trace.com!
29 March 2021
Unprompted review
Reply from Trace Your Past
Amy, we are thrilled you are so pleased with your project! We swear by our experts and we are grateful for your glowing review of them. We look forward to continuing to work with you in the future; please contact us at support@trace.com if there is any way we can be of assistance.
Honestly it was a frustrating…
Honestly it was a frustrating experience but I think allot of this was due to COVID. I explained to them to just share a but more to keep the customer happy. In the end the research was AMAZING they found stuff that I never ever heard of --relatives I did not know exists. 45 pages worth---well worth the $
29 March 2021
Reply from Trace Your Past
Hi Chris! Thank you for sharing your feedback and your experience with us; we are so glad you enjoyed your final project. We understand how frustrating the delays due to Covid have been and we are grateful for your continued patience. If there is anything we can assist you with in the future, please contact us at support@trace.com
They were able to find the information…
They were able to find the information I was looking for. Some sources are not obvious or even available when a genealogy search extends overseas. They provided the key information needed.
25 March 2021
Unprompted review
Reply from Trace Your Past
Thank you for your review! We are thrilled that our researcher was able to find the information you needed. Please let us know if there is anything else we can help you with by contacting us at support@trace.com!
Trace Research for Bohm Family in Germany
The research took a lot longer than originally anticipated. This was largely due to covid delays. We honestly expected a bit more information (further back) for the price. However, work done was excellent.
Linda Gifford
25 March 2021
Reply from Trace Your Past
Hi Linda! Thank you for your review; we're happy to hear that you were pleased with your research report. We share in your frustrations with the delays due to covid and we cannot wait for genealogy to return to normal. If you have any questions, please don't hesitate to reach out to us at support@trace.com.
This was the second time I've used…
This was the second time I've used Trace's services. Tammi did an excellent job in finding my Norwegian 2nd great grandfather's siblings, their birth and death info. I am often able to do extensive research on my own family tree just fine but with Norwegian records it's nearly impossible for me to with records not being in English and the constant name changes so it's very reassuring to know Trace is available to help and also be very affordable! I highly recommend their services!
-Mindy
21 March 2021
Reply from Trace Your Past
Thank you so much for sharing your experience with us; we are so happy you are pleased with your report! It has been our pleasure to help you with your Norwegian genealogy. Please let us know if there is anything else we can help you with by contacting us at support@trace.com!
We were excited yet hesitant to hire…
We were excited yet hesitant to hire professional help to find some paternal relatives. trace was ultra professional, courteous, consistent in updating us with research progress.... we are VERY pleased to have them find numerous paternal relatives AND we had great luck in their being open to our contacting them.
this has been life changing!! cant thank Trace and our Researcher enough! Cynthia R. & Faeghan W.
26 February 2021
Unprompted review
Reply from Trace Your Past
Hi Cynthia and Faeghan! We are so happy with both the success of your research and with the openness of your discovered family. It was a pleasure working with you! Please don't hesitate to contact us at support@trace.com if you have any questions or if there is anything else we can help you with.
Finding Pauline...
My Great great grandmother was considered an orphan. I had a birth date and a birth place from her obituary, but everything we knew about her father was family legend. My Trace genealogist was able to use the little bit of information I was able to give her and bring my grandmother’s early history to life, from her parents marriage, her father’s occupations, where they lived, who he would have worked for, and his family background. For years I wondered how he could have given her up. Now I see an aging grieving widower, struggling to care for his toddler after the death of his young wife from smallpox while working a taxing job at the iron works. Thank you C. and the Trace team! I appreciated the frequent updates and the thorough report I received. I could have never done this on my own.
26 February 2021
Reply from Trace Your Past
Renae, we are touched by your story and are so grateful that your grandmother and great-grandfathers' stories were found. We have enjoyed working with you and we are again so pleased that you are happy with your results and with your experience. If there is anything else we can help you with, please email us at trace@support.com!
Using TRACE for the 3rd time!
My initial phone call with Matt Bidstrup was great. He was clear & easy to understand, and asked the 'right' questions about my project. I look forward to working together, as this is my 3rd project with TRACE!
26 February 2021
Reply from Trace Your Past
Chris, we love working with you! It has been our pleasure to help you with your genealogy projects and we look forward to helping you in the future. Please let us know if there is anything else we can help you with by contacting us at support@trace.com!
Very happy with Trace and the results!
24 February 2021
Reply from Trace Your Past
Hi Vladimir! We are so glad that you enjoyed your experience as well as the results of your project. We love being able to connect individuals with their ancestors and we are happy we could help you with that as well. Feel free to contact us at support@trace.com if there is anything else we can help you with!
It took Trace several weeks to tell me…
It took Trace several weeks to tell me that they MIGHT be able to help with my research goal. And if I wanted them to pursue the research, it would cost several thousand dollars, no guarantee of satisfactory results.
No thank you.
24 February 2021
Reply from Trace Your Past
Hi Alan, thank you so much for sharing this with us. We sincerely regret that we were unable to help meet your research goals and we wish you the best in your future research. If you have any questions or if there is anything else we can assist you with, please contact us at support@trace.com
Matt is awesome
Matt is awesome. Great communicator, keeps you informed as the process moves along. I was happy with the results that were rendered.
23 February 2021
Unprompted review
Reply from Trace Your Past
Hi Mike! We think Matt is pretty awesome and we're glad you feel the same! Please contact us at support@trace.com if there is anything else we can help you with.
Great research by Trace.com
Trace.com researched my 3rd great grandmother’s lineage beyond my 5th great grandfather. Researcher did an amazing job, very thorough, lots of
documentation. Exceeded expectations!! Would highly recommend!
23 February 2021
Unprompted review
Reply from Trace Your Past
Hi Deb! Thank you for your review; we are thrilled that your researcher not only filled but exceeded your expectations. If there is anything else we can assist you with, please send us an email at support@trace.com.
Contract breach
On August 20, 2020, Trace prepared a proposal for me. The proposal was to “obtain notarized/apostilled copies of” three documents: (1) the birth record of [my great grandfather] (2) the marriage record of the same to my [great grandmother]; (3) the birth record of [my grandmother].
These were for me to apply for Hungarian citizenship, as noted in the proposal.
The 2nd and 3 documents were to be obtained first and the birth record to be looked for in a second assignment.
I submitted at the time of the proposal, an image of my grandmother’s birth certificate and the record from Saint-Michel-de-la-Pierre with my great grandmother’s birth certificate noting her marriage.
Trace returned to me an unapostilled or notarized version of my grandmother’s birth certificate (so a document that I sent to you in July of last year) as well as an unapostilled or notarized verion of the marriage certificate. You have also submitted a note that documents between the Czech Republic and France do not need to be notarized. For this, Trace have charged $150 in scoping and $440 to find the birth certificates.
(Not the mention the second project, for which I paid about $900 for searches for my great grandfather’s birth certificate; Trace’s researcher could not find it but I hired a Czech genealogist who located him almost immediately.)
I cannot get Trace to fulfill its contract. I have had to filed a BBB complaint. I have used Legacy Tree for other jobs (also during the pandemic) and recommend them highly.
UPDATED: I do not dispute that The Hague Convention is in effect. I dispute that you fulfilled the contract, which was to get apostilled/official versions of the documents. What I do with them, frankly, is not your business.
(I also do not dispute that your researcher spent the time in the Czech archives and that you fulfilled your contract on that project. I just note that I spent a $150 on a Czech researcher who was able to find the documents within two weeks, as opposed to your efforts, which cost $900 and took much longer.)
I appreciate your reply but stand by my review.
8 February 2021
Unprompted review
Reply from Trace Your Past
Hi Kim,
Thank you for reaching out to us to share your experience.
Our researcher in France provided the research as outlined in the proposal and submitted the records the obtained for the apostille, fulfilling the agreement. When the researcher presented the documents to the Cours d’appel de Paris for apostille, they were denied and the Hague Act referenced.
The government entity who is responsible for apostilles in France, Cours d’appel de Paris, indicated that the apostille was not required for use in the Czech Republic due to a dispensation (exemption) in place between the two countries. Basically, outside of the Hague Act, (which is what allows for the apostille to be accepted between member countries), these participants can also have a bilateral agreement between themselves. There are bilateral agreements in place between France and Hungary, as well as France and the Czech Republic, which removes the need to have an apostille for some records, including vital records, when issued by a government agency in France for use in either the Czech Republic or Hungary. Were one to hold personal documents, as opposed to official vital records issued by the government, apostille would be required.
In regard to the second project mentioned, the proposed research plan, which you agreed to, was limited to research in the digitized Roman Catholic records of Kostelec nad Labem which were originally held in Státní oblastní archiv v Praze. The records did not include any reference to the subject for the time period provided. As is the nature of genealogical research, one is paying for the time and efforts for the research specified, not specific results. We are happy to hear that a researcher was able to locate your great grandfather’s birth certificate in another record set.
We are committed to the highest quality research and our research team went beyond the scope to make this outcome optimal by providing their expert explanations and insight. Please contact us via support@trace.com if you require further assistance or have any additional concerns.
Update:
Hi Kim,
As outlined in our terms and conditions listed in your proposal agreement, "research proposals outline research that is to be conducted by the researcher(s). Due to the nature of genealogical research, research outcomes cannot be guaranteed. Accepting and paying for a research proposal serves as an agreement for services rendered as outlined in the proposed research plan(s), regardless of whether the research results in positive or negative findings. All findings, whether positive or negative, will be reported to the client, as outlined in the accepted research plan(s)." Our Terms and Conditions can be accessed at https://www.trace.com/terms. We understand how frustrating it can be to not have positive results and we are thrilled that you were able to obtain the records you sought. Although our researcher was denied the apostille of your records, we hope that you are able to use them in your research goals.
Well organized proposal plan
Although I have decided to put my research on hold for a few months due to Covid-19, the account representative was very good, answered questions and concerns and always kept me informed of where they were in the process of developing a plan. I do hope that when I can resume this plan, the researcher will be able to help me fill some gaps in my family tree.
28 January 2021
Unprompted review
Reply from Trace Your Past
Hi Monica, thank you for your review! We are happy that you were pleased with your experience with Trace. Covid-19 has caused a lot of problems and we are excited for when we can resume your project in the future. If there is anything else we can help you with, please send us an email at support@trace.com.
Bad at following up
We have been exchanging emails with Trace.com and had a call scheduled. Received a confirmation text for the appointment but never received a call. We have called several times and left messages, they have not emailed or called back.
26 January 2021
Unprompted review
Reply from Trace Your Past
Hi Ashley,
Thank you for taking the time to share this and to make us aware of your situation. We sincerely apologize for the experience you have had and we apologize that we were unable to connect for a call with you. In the past, we have had problems regarding different time zones in our scheduling software, which has resulted in a disconnect between clients and our team. We want to offer you a 100% discount on our $150 scoping fee and a commitment that we will contact you if you are interested in continuing with us; I have called and left a voicemail to make sure we get you an appointment at your earliest convenience. Please let us know how we can best help you by contacting us at support@trace.com.
Missing Uncle
I have been looking for my second great uncle for years. When I finally contacted Trace they put all the pieces together. The reports were complete and more than I could have asked for. Thank you.
15 January 2021
Reply from Trace Your Past
Hi Chris, thank you for your review! We are so happy that you were pleased with your report and with your experience with Trace. If there is anything else we can help you with, please send us an email at support@trace.com.
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