Toyzany Reviews 

ordered an item , never showed up .

Sent me a toy that was broken. They claim on their website that they will respond within 24 hours. What a freaking joke. I sent them an email that night that I got the broken crap they sent me. Even sent them video proof. They never responded. IMO they are a complete scam. I wouldn't buy from this place unless you enjoy being ripped off. Their customer service is nonexistent.

Amazing service.Kind of was in a doubt about this company but they surprised me with an amazing item and shipping.My purchase was over couple of hundreds and I AM NOT SORRY ABOUT TRUSTING THIS SELLER!! 100 PERCENT RECOMMENDED!!

been waiting 3 years for my damned star wars figure. at least it was only $20.
still, that’s money i could use right now. where the line between ‘back order’ and ‘another sucker!’

I pre-ordered an item for them and everytime I message them in regards to the preorder they just keep saying they haven't received their shipment of said item. The item has been released for several months now. Toyzany keeps just giving the excuse that their distributor just hasn't sent their stock. I was giving them the benefit of the doubt because they were responding less than 24hrs after every email I sent. However it's been 6 months since the item has been released on all other websites and available for regular purchase and they have also removed the item from their website completely. So I asked them to cancel my order and refund my money. THEY NOW WONT RESPOND TO MY EMAILS NOW THAT I WANT A REFUND. It was an item worth over 100$! I am livid! I will keep you guys updated but I am pretty sure they stole my money.

I never received tracking or shipping information and to top it off……. I ordered my son the Golden Predator for Christmas and they ships me Starz Wars Operation board game.

One of my four items was shipped separately which was fine but instead of packaging it in a secure box it was packed in a shoddy plastic bag. Of course it arrived all dented during shipment. I'm incredibly dissatisfied. This is the first time I ordered from Toyzany and so far I'm not impressed. I'll wait and see upon delivery how badly damaged the rest are before returning the item(s). According to their website return delivery falls on me so more money out of my pocket. As customers we expect our purchases to be securely packaged for shipment w/o concern. One would assume a company that is in the business of selling toy collectibles would have the foresight to do that. This is effing unacceptable!

Here's my Email correspondence to Tozany:

Toyzany Representative;

I am returning my purchased items as they were received damaged and/or missing. The 3 of 4 action figures were clearly not taken care of from initial packaging to shipment. The Psylocke action figure was shoved in a plastic bag where it was received damaged en-route. Similarly, the Thor and Juggernaut figure was not in collectible condition as expected. The Juggernaut packaging was previously opened and resealed at the bottom right corner. The Thor action figure has bent and dented corners. The Incredible Hulk action figure was no where to be found in the last shipment. I am incredibly disappointed and annoyed Toyzany could not deliver quality action figures.

As instructed I have included proof of purchase in the shipment. The ETA should be on Monday November 1st.
Upon its delivery I would like an immediate refund of ~$130.

It took Toyzany several days to respond (Not 24hours as advertised on their website) with:

Hi!
Could you please provide us with the carrier and tracking number so I
can pass that onto the warehouse? They typically take 1-3 days after
shipment to process refunds.
Thanks
Carol
ToyZany

My Response was:

Hello Carol/Toyzany;

I've already provided my order number and UPS tracking number in the initial email and included it in the shipment. According to UPS it has already arrived and received at your facility by CV Antonio on November 1st. Do not give me the runaround and refund my purchase immediately.

Again here is the order and tracking information:
ORDER ID: (NA for privacy)
UPS TRACKING# (NA for privacy)

Toyzany's Response:
Some items in your order have been refunded
Total amount refunded: $94.93 USD

My Response:

Hello Toyzany;
I did not receive my full refund. The remaining balance is $34.95 for the Rampaging Hulk action figure. It was not included in any of the shipments. Do provide this refund ASAP.

My thoughts:
I do not expect to see my $34.95 to be refunded. I will keep you updated if I do. With the cost of returning the items I'm out $35 and they're keeping my $34.95. So ~$70 I waisted on this garbage online toy company.
In conclusion Toyzany may respond to emails just not the 24 hour turnaround time as stated on their website and apparently will do refunds; however, will keep your money for unshipped items. Avoid Toyzany at all costs. For an establishment to not have a phone number available to contact customer service should've been a red flag.
Lesson learned.

I've purchased from them before but recently I received broken merchandise. I have tried 4 different times over the past month to contact them and I still never received a response. I'm disappointed and now I am hesitant to order from this company anymore.

Terrible! Shipped my order to the wrong place, would correct my address to have the packet resent out, the item was returned back to them, and they have yet to send me my refund, I would save myself the time and money if I were you and buy from a legit seller! Anyplace without a number you can call and ask about your order is a scam to me anyway

Worst seller ever do not buy from this company!!!!! I bought 2 funkos one from eBay from them and one from there website. They canceled my eBay purchase. Because it was out of stock. Then shipped my other one in a crapy box so it got destroyed. So I asked to refund it got it sent back they sent me cost of the item but made me pay shipping for both ways don’t buy anything from the garbage company!!!!

Pre-order a model kit and a figma. When one of the items was released i didn't received any communication. After a month in waiting I emailed them through their website but didn't get a respond within the one day promised. The next day I emailed them directly from my email, that worked and got a message back. It said that they didn't received the item and canceled both my pre-orders and told me I should receive a full refund within 5 to 7 business days. So I had to initiate contact to receive a refund or information about my purchases i had to pre-pay. If I didn't do anything they would had kept my money. Now the items I want to purchase are sold out everywhere. Don't shop here, don't pre-order anything and avoid this online seller. They have a Facebook page and Instagram haven't updated in a year, their web page links don't work at all. Their website just seems pretty fishy.