Toyotafinancial Reviews 

I paid off my vehicle in July 2023.....almost 12 weeks later I still do NOT have the lien release document needed to physically take into the DMV to obtain the title for my vehicle. I called multiple times to inquire and I was told they are working on it and I should receive it in the mail soon. I called twice and it was only documented I called once about my title. The woman I spoke to the 3rd time today argued with me and then hung up on me.
Also beware of the GAP insurance because they lied to me at the dealership at Elk Grove Toyota in California and told me once I paid down my loan and the value of my car was more than what I owed I could remove the GAP insurance. This is a true statement except it DOESN'T lower your payment because they bundle the GAP insurance with the car loan and it is a fixed payment. When I called Toyota the man I spoke to in the GAP insurance department told me it happens ALL THE TIME! They used tricky wording to deceive me into believing I could lower my monthly payment by removing the GAP insurance. I was so angry with Toyota when I found out they tricked me. Rotten Scammers!!!!

Absolute shambles of a company! They have errors with their direct debits and haven’t a clue what they recieved. Have got in touch with the financial ombudsman because although it was nearly handled, Denise contacted me and was completely incompetent and has left me no choice but to bring their errors further. Absolutely so not need this unnecessary stress and to think I was thinking of buying another new Toyota. Unbelievable! Avoid avoid avoid!!

Got a settlement fee instantly which was settled then financed another vehicle which I had a couple of issues caused by myself but ELENA sorted them out and kept in touch all the way through the process great service from start to finish thankyou

Having just phoned for a settlment it is completely different from a week ago also was told completely wrong information about getting a payment refunded .Anybody thinking about toyota finance please choose another Brand they are totally useles after spending almost 70000 on 2 cars this will definitely the last Toyota we will buy!!!!!!!

I bought my 2023 Corolla this March. TFS had repeatedly not allowed for a setup of recurring payments for (4)months. Phone reps never solved the issue but took late payments. Negative credit report hits. No refund of late fees. Setup recurring and still charged late fee. Poorest service!

Be careful giving of this company with your details!I was going to get finance for a new car and gave this company my details for the loan.Did not have the loan in the end and the company will not clear my data from their records, they say that they have the right to keep my personal details for 6 years.Since giving them my information I been receiving lots of junk mail.There customer service is so unfriendly and unprofessional.

We bought a new Toyota in February 2023 with a partial Toyota Financial loan ( 9+% interest rate, even though our scores are 800++) with the intent of paying it off in 4-5 month. We paid it off in July 2023. They sent our title and payoff documents USPS STANDARD MAIL WITH NO TRACKING. WHAT???? This is, obviously, important documentation. WHY WOULD ANY RESPONSIBLE COMPANY DO THAT? One answer: MONEY. You've got to be kidding me.

Inconsiderate customer service by Steven over the phone. Jujy 13 at 10:00 am

Toyota Financial Service charges higher than usual fees and interest rate. I suggest using a local bank or credit union. I have financed 3 vehicles with them and have owned 4 Toyota trucks. I have good credit and a perfect payment record on my current vehicle to date. Toyota sells to American but never the less, they offshore their services and fail to employ American inside the U.S. to serve the needs of United States residents for all their services. In the past, I have had to deal with them when I was unemployed and had a good relationship with them. Despite having a perfect payment record currently, I find the online and telephone customer services to be differcult to use and fustrating for a older person. Their customer service persons can be hard to understand and down right rude, sometimes. Toyota, generally makes a good vehile at a fair price. Their dealers are sometimes unethical, I have found in the past. I again, suggest dealing with a local bank or credit union that you do business with regularly to to finance your major purchase. If you need to speak to a person, you can go right to the branch and see them face to face. You will be treated better as a person and get a better rate!

After being a loyal Toyota patron for 18 year and leased and purchased 6 vehicles. They judge me the covid time of late payment. And refused to finance a leases payout that was way less than the value.

This is very bad service. As my car was coming to the end. I asked for extra payments i was told yes no problem. Give all my details. No problem we will send you a new contract. To sign. No contract come. And
To day they emptied are bank account. For the money for the last payment,,,I phoned to be told, my details WAS NOT UPDATED,,AT THE TIME. of my first phone call. Be very careful about your details. Make sure that they have them.

0 star if I could give! They owe me an overpaid check and never send me a refund. the people who answered my call, all of them are liars. I have already called more than 10 times, but still nothing. what a shame as a big company!

this service is so bad, cannot make payments or connect to someoneto talk to

Customers Services appear lapse when you send an email direct to them, even when you use the online message service there is no actual reply. Traded my Toyota for another one, they still took a payment on the old agreement when it had already been settled. I eventually got my money back.

My Toyota App is not fit for purpose - cannot access every single time I try even after having successfully changed password. Without fail, unable to access website.

I traded my CHR back to Toyota and picked up a new Aygo - some six weeks ago. TFS tried to take a further payment 3 weeks later and when I stopped it sent me a threatening letter seeking payment of the instalment and saying my credit profile could be damaged. I wrote back explaining and also wrote to the dealer in MK (who says they have passed on the paperwork). TFS have now said they will amend my credit profile once the dealer has passed the trade in payment on to them! This is between two Toyota offices and nothing to do with me, Dreadful!!

Have won with the ombudsman after non functional vehicle has sat on my drive for 18months and still tfs have not bothered to respond to myself or the ombudsman.
Next thing is to pursue court action with an N322A form which enforces the ombudsman decision in court allowing bailiff intervention.

Case ID 000031917195

I have had two financial agreements with this company over the past four years. Two running at the same time. Both have been settled early.

I recently raised a complaint when they then refused to finance another car. I had nio response to the email, I then over the course of a few days, sent my complaint to two further different email addresses for Toyota Financial Services. I still have not even had an acknowledgment from them for any of the three emails.

You would of thought, that having lined their pockets with business for the last four years, on two not one contracts, that they would have the decency to respond to a complaint, and at least offer some sort of excuse why they do not want to finance a new car now for me.

very, very disappointed at the total lack of response/communication.

I had to make 4 different calls to them this afternoon to get connected with a representative. Almost impossible to get away from the bot to get a person. I wanted to get a payoff letter from TFS so my bank can send them the pay off balance of my loan. Why I could not do this online through my TFS account is a mystery to me. The rep told me it would take 3 days to e mail the payoff info to my banker and that they had to mail me an authorization letter to sign and give to my bank. They could not e mail me the form only mail it and it would take 7 to 10 days. After signing it I could e mail it to my banker as it had to go along with the bank's payoff. It all appears to me to be Toyota's plan to get as much interest as they can before I can payoff the balance. Unbelievable that TFS does not have a better IT set up as all of this should be able to be done on line.

This company has lied a number of times about resolving an issue. Full amount of finance paid, yet they have not removed my HPI marker which means I cannot proceed to start my new contract with my new car. Was told that they couldn’t the first time due to Experian being down, second time they said they would look into it and finally the third time, they said it would be resolved within 24-48 hours ago. 2 weeks later finance is being shown on my vehicle. Been on hold for near 30 minutes, absolutely disgraceful way to run a company!