Toyota Reviews 

I had my car Yaris serviced at Toyota Rayleigh. I ticked the box for no sales to contact me. So I was contacted by a sales guy called Namz. I explained to him. I lost my £ shopping coins they give you. When you buy a car. Previously a guy said no. Only when you buy a car. This guy. Said he could sort it out. But he did not. I think because he could not reach a sale. If I tick the box for no sales. It beaks . Data protection act. It’s the last time. I discuss a sale.

I HAD A MAJOR PROBLEM WITH MY TOYOTA AYGO I CANNOT PRAISE ENOUGH THE CUSTOMER SERVICE I RECEIVED FROM GARY BEECHY THE WORKSHOP MANAGER AT SLYFIELD GUILDFORD SURREY PLEASE GIVE HIM A PAY RISE HE IS A CREDIT TO YOUR ORGANISATION !!!

Would like to recommend Helensburgh toyota for their outstanding customer service ,their professional staff . I'm always made to feel a valued customer. I had a problem with my 12 volt battery in my CHR ,dealt with promptly now fixed .

Overall, wish I'd gone to a different manufacturer. On the positive side, the staff at Tamworth are nice, and I've not had a problem with car. However, the services are ridiculously expensive, and you need them to keep up the warranty and value on the car for when the PCP completes.
They try to upsell at a massively inflated price, bombard you with pointless marketing somehow, even after opting out and unsubscribing. The car is alright but has a bunch of irritations that are just silly, like you can't pause or mute from the steering wheel, the built in sat nav is rubbish, the Android Auto feature is a frustrating interface. I should have walked out of the showroom, very much looking forward to ending this contract. They got me because I sat down and waited, and I needed a car pretty quickly.

Listening to a couple of salesmen today, I'm struck again by how sales people generally are dishonest. They're not looking at what's best for the customer or how to help them get what they're asking for at a reasonable price, they want to push finance and extra costs. I think I'm going to avoid dealerships in future, they take the mickey.

It is with sadness that I am returning my company vehicle - Toyota RAV4. I have been delighted with the car - complete reliability and performance. A problem free 5 years. I would like to commend the excellent service received from SLM Toyota, Attenborough. Having had a company vehicle for 30 years, this garage has been the absolute best. I would like to make particular mention of Mr Andrew Waters. He is the face of SLM Attenborough and one they should be proud of. Consistently helpful, cheerful and willing, always going beyond the expected. I will know who to come to for my personal vehicle. Well done to all at SLM Toyota. I shall miss you.

I have a Toyota C-HR bought new in 2024 . It is built with a starter battery which is totally inadequate for the car . When left for 14 days when I went away on holiday the car battery was flat when I returned. Toyota acknowledges they have a problem with the Yaris and change the battery for a more powerful one , but donot do the same thing for a C-HR . There advice to me is to drive the car more often , to recharge the battery ( how do you do this when on a cruise?) !!!
Further more , and probably more dangerous , my car has on a number of occasions reported a "system malfunction" . When things like the lane keep assist stop working . My local Toyota dealer has failed to identify a fault and told me to continue driving the car , and to bring it back to them if the warning repeats itself...

Disgusting customer service at Sandhurst . The worst I have ever experienced. After 7 years of continual not ringing back, a service dept I don’t trust I think I am ready to trade my beautiful car in for anything else but a Toyota . Sad because the Yaris is brilliant sadly the service is not !!

I can not fault the personal service I received from Richard Janes at Norwich SLM Toyota Norwich. No hard selling, just listened to what I wanted and contacted me as soon as he found my dream car, which I’m over the moon with. He brought car to my house for me to test drive and delivered my car to me. He went through everything with me very patiently (not that I remembered it all 🤣) he did not rush through anything, including the paperwork and did most of that himself for me. He also reassured me that if I had any questions or concerns to just ring him. Thank you Richard for making my car purchase easy, much appreciated.

Purchased an approved used Toyota Rav 4 Excel AWD in July 2024. Fast forward to May 2025 and the engine management light intermittently comes on so take it in to my local Toyota dealership. Turns out the catalytic converter is faulty after 5.5 years and 47000 miles.

Apparently exhaust components including the catalytic converter aren't covered by the additional warranty. I contacted Toyota regarding the approved used warranty mentioned in there T&Cs and how all manufacturing defects are covered. Two weeks later they replied saying i had the additional warranty and that part is excluded. No further explanation.

Be wary all that Toyota exclude many more parts in there additional service based warranty than other car brands approved used warranty. Furthermore they don't even abide by their own warranty terms and conditions. To top it off I had to pay £270 to diagnose a fault that isn't covered and will cost £2500 to rectify. Ironically the catalytic convertors in north America are covered until 8 years.

Purchased car from Toyota Kingston 2 years ago on finance. I was strongly advised to take GAP insurance which is a one off payment. I was going to decline but thankfully I did not. My car was written off and this gave me the difference between market value and the purchase price. Without this I would have been in the red. Toyota kept all the details and were incredibly helpful. Many thanks for a great service and advice. I am sharing so others consider this offer of insurance. Very important.

Daylight running light failed and, despite the car being under warranty, I was charged £700 to replace the LED. Customer service totally unhelpful. Would strongly recommend avoiding. Reliability and cheap repairs were my main motivation for buying. Warranty can't be trusted unless you read all the small print.

where do i start? long standing loyal customer 10 ys plus and treated like a second class minion. sold an electric car that doesnt acheive goverment figures and lied to by main dealer and company. in winter i needed wear woolly hat and gloves as car couldnt operate heating without losing 25 % capacity. Refused to take car back so avoided the cooling off period with loads of questions..... ombudsman offered me £150 compensation for stress !!!! dont buy electric and deffo dont buy Toyota

Allways use Toyota in hull staff are so helpful and friendly thankyou to Cheryl on desk at the front and essie for all you do

I bought 2022 Toyota corolla from rrg salford Quays (Manchester) and service plan.they will not service as written in plan and now these days I have issue with my car. Which they claim wrong fuel but I have receipt and cctv video it was a right fuel in it always. Especially as they said last time. They are trying to break the warranty by wrongly imposing on me. Totally wrong and fake reports. They want 611 pounds for plugs ,drainage system and pipes. And hybrid battery comes on low life may be need change as they said in fake reports. And most funny thing is i did drive nearly 5 hours.It's all ripping off innocent people and scams them. They even not provide any curtesy car. And I am suffering with no work and routine schools drop off & pick up my kids. And you will never find any complain email address anywhere on website on their documents or any booklets.
Only one form online with fill in details and 1500 words. You can't contact management and ceo or higher directly what under them employees doing with customers, or it might be possible it all happens with their totally support and concerns involves in it.

Issue regarding premature failure of rear suspension arm bushes @ 15k miles on used RAV4 which Toyota are attempting to charge me £900 to replace. Bushes should last 80-100k miles.

Trying to deal with Toyota UK and being totally stonewalled. Emails have gone unanswered and attempts to elicit callbacks are being ignored.

Quite shocked that a brand such as Toyota have such poor customer service. In the process of complaining to their head office team.

Good luck if you experience a problem and need help from Toyota UK.

ah well their loss my gain.my last 2 cars have been toyota purchased solely for reliability.will be switching brand unless they can convince me customer care matters.

Extremely disappointed with the customer service at [Dealer Name], a Toyota dealership coventry with jack. I visited to inquire about a test drive, but the staff's behavior was unacceptable. Treating potential customers poorly is not how to build brand loyalty. Toyota should be ashamed of their staff's behavior. Here's a sample review:

"Appalling experience at [Dealer Name] Toyota dealership! I was looking forward to a test drive, but the customer service team completely dropped the ball. Unprofessional, dismissive, and rude. Made me feel like I was bothering them. Not what I expect from a top brand like Toyota. That sounds frustrating. Here's a possible response you could use:

"I'm extremely disappointed in the way I've been treated by [Dealer Name]. toyota dealer ship coventry After purchasing a car, I changed my mind within the allowed timeframe and they refused to accommodate me, citing that it's been 2-3 times before. Their attitude was unacceptable, with staff telling me not to come back. This is not the level of service I expect from a reputable dealership. I'm considering taking my business elsewhere and sharing my experience with you guys

I bought Toyota RAv4 8 weeks ago it’s beautiful car to have and drive until mine got stolen outside my flat even though I had every alarm tracker GPS it was so easy to steal apparently 200 get stolen a month since 2020 and Toyota didn’t rectify the problem like Range Rover
So devastating I spent so much money on it I wish I knew before or read the reviews on google about it it’s too late lost 4 thousand pounds in 8 weeks plus insurance money and excess permits etc
Please don’t avoid buying it until Toyota actually do something to fix their alarm

Dreadful experience. I settled my finance agreement. Toyota then took another payment of £14k. I have tried and tried and although Toyota admit and confirmed that I am due a refund I cannot get them to actually go through with what they have promised. Furthermore they have not removed the finance from HPI check so although I have sold the vehicle I cannot sell. I have had to fund £29K to cover the overpayment and the interim purchase. Recommendation never take finance from the dealer or enter into a PCP. The dealer Steven Eagell in Ipswich washed there hands of me and told me that it was nothing to do with them. They are quick to sell and then want nothing to do with you. I tried to buy a car from Steven Eagell and they offered a figure and told me there was a deal however they then never told me what the deal was. I then chased and a figure was presented never followed up absolute joke.

AVOID Currie Motors Isleworth at All Costs!!!

Utterly Disheartened and Deeply Disturbed
As a long-standing customer of Currie Motors Isleworth, I am appalled at the way I was treated during my most recent experience. What began as a routine service appointment last year turned into a deeply troubling ordeal when I discovered that £10 had gone missing from my vehicle while it was in their care.
I reported this immediately, not out of concern for the monetary loss itself, but out of principle and concern about the apparent lack of integrity within their team. Instead of investigating the matter thoroughly or taking my concern seriously, the dealership’s so-called “investigation” consisted of little more than asking staff members if they took it — and, unsurprisingly, accepting their denials without question. There was no accountability, no transparency, and certainly no recognition of the seriousness of my complaint.
As a result of this experience and the complete failure of Currie Motors to address it professionally, I made the decision never to return. Yet, ironically, due to availability constraints this year, I found myself reluctantly booking an MOT at the same location — not out of trust, but out of necessity. And let me be absolutely clear: I will be completely emptying my car before handing it over. That’s how little confidence I have left in this dealership’s integrity.
Ultimately, Currie Motors Isleworth has shown me they do not value customer loyalty, honest feedback, or ethical standards. I was not just dismissed — I was effectively shut out. My future services were declined simply because I voiced my disappointment and expected accountability.
This experience has been nothing short of disgraceful.

I would STRONGLY urge anyone considering this dealership to take their business elsewhere. If this is how they treat a long-time customer, I dread to imagine how they would treat anyone else.