Tower Loan - Lake Charles Reviews 45

TrustScore 4.5 out of 5

4.6

1200 N MLK HWY, Ste 150, 70601 Lake Charles, LA, US


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Rated 5 out of 5 stars

Helpful and courteous staff at the moss bluff la. Office. Very polite and knowledgeable folks, as well as patient. The office is tucked away and shares space in a stip mall type lot.., but otherwise... See more

Company replied

Rated 5 out of 5 stars

Upon getting the loan approved from an appliance store, the following day, I received a call from Tower loan, who had answered every question. The employee there, Mrs. Lakeisha, was very courteous a... See more

Company replied

Rated 5 out of 5 stars

As always the employees at the Lake Charles office are fast & friendly. They will go above & beyond to get you the money you’re looking for. If you get in a bind & need some quick cash there definitel... See more

Company replied

Rated 5 out of 5 stars

I recently had an excellent experience with Tower Loan and highly recommend them. Their customer service was outstanding, friendly and knowledgeable staff who genuinely cared about getting money... See more

Company replied


Company details

  1. Loan Agency
  2. Car Finance and Loan Company
  3. Financial Institution
  4. Mortgage Lender
  5. Non-Bank Financial Service

About Tower Loan - Lake Charles

Written by the company

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Types of Loans
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About Tower Loan

Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.

Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!

Our Goal

Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!

Contact info

  • 1200 N MLK HWY, Ste 150, 70601, Lake Charles, LA, United States

  • 337-480-9394

4.6

Excellent

TrustScore 4.5 out of 5

45 reviews

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Rated 5 out of 5 stars

Amber was really great

Amber was really great! Quick easy turnover

7 April 2026
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Reply from Tower Loan - Lake Charles

We're glad you had a wonderful experience with the quick and easy process. Thank you for your positive feedback!

Rated 5 out of 5 stars

A wonderful experience at Tower Loan

Everyone was friendly and I was helped right away. While waited for my loan to be approved they let me know exactly what was going on.

18 February 2026
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Reply from Tower Loan - Lake Charles

Thank you for your review. We appreciate your kind words about our friendly team and clear communication process.

Rated 5 out of 5 stars

Awesome Loan Company

Always there when you need.

7 January 2026
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Reply from Tower Loan - Lake Charles

We appreciate you sharing your positive experience; we are always ready to assist!

Rated 5 out of 5 stars

Very friendly and knowledgeable people…

Very friendly and knowledgeable people that works there.

31 December 2025
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Reply from Tower Loan - Lake Charles

We deeply cherish your kind words about our friendly and knowledgeable team at Tower Loan.

Rated 5 out of 5 stars

People were very helpful

People were very helpful, and getting the loan was fast and easy

30 December 2025
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Reply from Tower Loan - Lake Charles

Thank you for your wonderful feedback! We appreciate you highlighting our helpful team and efficient service process.

Rated 5 out of 5 stars

The ppl are nice and can get you what…

The ppl are nice and can get you what you need. I approve this message 👍🏾

9 December 2025
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Reply from Tower Loan - Lake Charles

Thank you for sharing your positive experience with our team at Tower Loan. We appreciate your approval.

Rated 5 out of 5 stars

Helping customers

Helping customers

5 December 2025
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Reply from Tower Loan - Lake Charles

Thank you for recognizing our commitment to helping customers. We appreciate your positive feedback about Tower Loan.

Rated 5 out of 5 stars

Amazing people

They were very helpful and friendly! They helped me get more money than I needed but actually helped me take care of an unseen problem. Everyone made me feel comfortable and made the process easier! Amazing people! Thanks

19 November 2025
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Reply from Tower Loan - Lake Charles

We are thrilled to hear you had such a positive experience with our helpful team. Thank you for your kind words!

Rated 4 out of 5 stars

Helping hand

I was in need and Tower Loan came through.

19 November 2025
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Reply from Tower Loan - Lake Charles

We greatly appreciate your trust in Tower Loan during your time of need. Thank you for choosing us.

Rated 4 out of 5 stars

Knowledgeable loan agent

Knowledgeable loan agent. Fairly quick. Thank you

11 November 2025
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Reply from Tower Loan - Lake Charles

We genuinely admire your feedback about our knowledgeable loan agent. Thank you for recognizing our efficient service.

Rated 5 out of 5 stars

Amber is phenomenal

Amber is a life saver. She always comes through whenever I need. I give 1000 stars. She's saved me in many situations.

14 November 2025
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Reply from Tower Loan - Lake Charles

Thank you for recognizing Amber's exceptional service. We are thrilled she has been such a reliable support for you.

Rated 5 out of 5 stars

Easy process

Easy process, very professional associate, who was working alone on a Saturday, got all done with exceptional professionalism.

11 November 2025
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Reply from Tower Loan - Lake Charles

We are grateful for your kind words about our easy process and exceptional professionalism. Your feedback means everything to us.

Rated 1 out of 5 stars

Reached out after i insisted to stop…

Reached out after i insisted to stop all communication. Rude employees and definitely the branch manager was hard to put up with.

1 November 2025
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Reply from Tower Loan - Lake Charles

We apologize for any inconvenience caused by continued communication and employee interactions.

Rated 5 out of 5 stars

They are the best!

I've never had any problems with this company. I trust them, I know them and if I have a problem I call them and they are very understanding with me. They are not pushy and they treat you with the utmost respect. If I need them they are always there. Best finance company ever for me.

24 October 2025
Tower Loan - Lake Charles logo

Reply from Tower Loan - Lake Charles

We greatly appreciate your trust and loyalty. Your kind words about our understanding team mean everything to us.

Rated 5 out of 5 stars

My Tower Experience

I have dealt with Tower Loan for over 5 years and have found the representatives to be courteous, knowledgeable and efficient. It's been a pleasure doing business with this company.

26 September 2025
Tower Loan - Lake Charles logo

Reply from Tower Loan - Lake Charles

Thank you for your review. We appreciate your loyalty over five years and your kind words about our courteous, knowledgeable representatives.

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