Yesterday on May 13th at the De Soto, Texas location Diego took my call and helped my family more than you can imagine. He provided us with some great customer service, he was very professional and ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Britnany came in early to meet with me. She was very friendly, good sense of humor, efficient in her processing of loan papers & answered all my questions. She was truly one of the nicest young busin... See more
Company replied
The entire team at the Desoto, Tx location, from the front desk, Diamond my rep, and Melvin the office manager have always been excellent. From my first loan to my recent transaction, they have always... See more
Company replied
I have been a member of Tower Loan company for several years. Never had any complaints. They always willing to assist me every single time very very friendly. People appointments were done in an order... See more
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Desoto
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
1120 E Pleasant Run Rd, Ste 407, 75115, Desoto, TX, United States
- 469-962-1111
4.7
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So friendly
I just loved everyone that has help me and friendly. And that Mr. Melvin for all his help.
11 November 2025
Reply from Tower Loan - Desoto
We are overjoyed to hear about your positive experience. Thank you for recognizing our friendly team and Mr. Melvin's help.
Hailey took care of what I needed fast…
Hailey took care of what I needed fast and efficient and so very friendly. Enjoyed my meeting with her and hope they keep her at this office she is an asset for your company.
11 November 2025
Reply from Tower Loan - Desoto
Thank you for sharing your positive experience with Hailey. We appreciate your recognition of her efficient and friendly service.
Yeah!!
Yeah!! The Manager at Towerloan helps me get the money for holiday vacation. I am so happy!!! My dream come true
4 November 2025
Reply from Tower Loan - Desoto
Thank you for your wonderful feedback! We are delighted your holiday vacation dream came true with Tower Loan's assistance.
The entire team at the Desoto
The entire team at the Desoto, Tx location, from the front desk, Diamond my rep, and Melvin the office manager have always been excellent. From my first loan to my recent transaction, they have always been helpful, respectful, and professional. Tower Loan should be very proud of this team!
21 October 2025
Reply from Tower Loan - Desoto
Thank you for recognizing our Desoto team. We appreciate your loyalty and kind words about Diamond, Melvin, and our staff.
Reply from Tower Loan - Desoto
We are grateful for your kind words about our customer service at Tower Loan.
I have always been treated with the…
I have always been treated with the upmost respect when coming in to ask for a loan. I have been help 4 times and they check thoroughly to see the best way they can help me and I must say that I never leave unsatisfied. Thank you, for helping me through tough times.
9 August 2025
Reply from Tower Loan - Desoto
We are grateful for your loyalty and trust in Tower Loan through four visits. Your satisfaction matters greatly to us.
Nice ,polite
Nice ,polite, and friendly folks, borrowing is easy with easy payments a few minutes of time and get what you need
26 August 2025
Reply from Tower Loan - Desoto
We're happy to hear that you found our team nice, polite, and friendly! We're also glad borrowing and payments were easy and quick. Thank you for your positive feedback!
Reply from Tower Loan - Desoto
We're happy to hear that our team was helpful and clearly explained everything. We appreciate you taking the time to share your positive experience!
Reply from Tower Loan - Desoto
We appreciate your kind words! We're happy to hear that you found our team knowledgeable and polite during your visit. Thanks for the feedback.
Fast and easy service!
Tower couldn't make it any easier to work with them. They were fast which is always helpful and so pleasant to work with. They explained everything each step of the way so there was confusion. I would definitely recommend them to anyone in need of cash fast for unexpected expenses.
29 July 2025
Reply from Tower Loan - Desoto
Thank you for sharing your positive experience with Tower Loan. We're pleased to hear that the process was smooth and efficient for you. Your recommendation means a lot to us, and we're glad we could assist with your financial needs.
Fast & easy !
7 August 2025
Reply from Tower Loan - Desoto
Thank you for your positive feedback! We're glad to hear that you found the process fast and easy. We look forward to serving you again in the future.
Great customer service and helpful with…
Great customer service and helpful with my needs. Will definitely refer any friends and family.
19 July 2025
Reply from Tower Loan - Desoto
We appreciate your high rating and that our customer service met your needs. We're glad you'll refer friends and family! Your feedback is valued!
Satisfied customer the service was great. Customer service was awesome now was approved in a very fast pace less than an hour. Everything was complete. Very clean office. Everything was done in the or
I have been a member of Tower Loan company for several years. Never had any complaints. They always willing to assist me every single time very very friendly. People appointments were done in an orderly fashion application was submitted within an hour. Approval was granted within an hour very pleased with the customer service. They were very, very friendly.
3 July 2025
Reply from Tower Loan - Desoto
Thank you for your positive feedback! We're glad to hear that you've had a consistently good experience with Tower Loan. Our team strives to provide efficient and friendly service to all our members. We appreciate your continued support and look forward to serving you in the future.
Reply from Tower Loan - Desoto
We're glad to hear you had a pleasant experience. Your positive feedback is greatly appreciated. Thank you!
Destiny the rep
20 June 2025
Reply from Tower Loan - Desoto
Thank you for the 5-star rating! We're glad to hear that you had a positive experience with Destiny. Your feedback is greatly appreciated.
Excellent Customer Service
This place is amazing. Easy and painless process 💚 Thanks so much!
5 June 2025
Reply from Tower Loan - Desoto
We're glad to hear that you found our process easy and painless. Your positive feedback is greatly appreciated. Thank you for choosing us!
The Manager Melvin and the entire staff…
The Manager Melvin and the entire staff is great and very professional. Very attentive and communication level is through the roof.
3 June 2025
Reply from Tower Loan - Desoto
Thank you for the 5-star rating and the positive feedback. We're glad to hear that our team, including Manager Melvin, provided you with excellent service. Your comments about our professionalism and communication are greatly appreciated.
Very satisfied customer…
Helping out when you really need it,especially when your money very low. The staff was very helpful for me.
4 June 2025
Reply from Tower Loan - Desoto
We're glad to hear that our team was able to assist you during a time of need. Your positive feedback is greatly appreciated. Thank you for choosing our services.
Reply from Tower Loan - Desoto
We're glad to hear that your experience with us was seamless, thanks to Brittany. Your positive feedback is greatly appreciated. Thank you for choosing our services!
They are friendly they help you to…
They are friendly they help you to understand your application they're just a great place
28 May 2025
Reply from Tower Loan - Desoto
Thank you for the 5-star rating! We're glad to hear that you found our team friendly and helpful in understanding your application. We strive to provide a great experience for all our customers. Your feedback is greatly appreciated!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.