They explain everything so well & answered all my questions and walked me through the online process they were very patience with me.very professional and would recommend to Family and Friends.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They were very efficient in making sure i received what I needed with no hesitation and very friendly and easily to talk with and went over and beyond. These two guys really made me feel comfortable w... See more
Company replied
The lady (Jennifer I think was her name)that helped me was fantastic. Made the whole process easy and quick. Would definitely recommend.
Company replied
Everyone was so nice and very helpful. I would recommend them.
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Decatur
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
2418-E Danville Road, 35603, Decatur, AL, United States
- 256-260-9840
4.5
Excellent
14 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They explain everything so well &…
They explain everything so well & answered all my questions and walked me through the online process they were very patience with me.very professional and would recommend to Family and Friends.
7 April 2026
Reply from Tower Loan - Decatur
Thank you for your review. We are delighted our team explained everything clearly and guided you through the process patiently.
Everyone was so nice and very helpful
Everyone was so nice and very helpful. I would recommend them.
7 April 2026
Reply from Tower Loan - Decatur
Thank you for your wonderful feedback. We appreciate your recommendation and are pleased our team provided helpful service.
Always great to work with Tower loan
Always great to work with Tower loan, fast and easy.
31 March 2026
Reply from Tower Loan - Decatur
We are grateful for your positive feedback about working with Tower Loan. Your satisfaction means everything to us.
The customer service was exemplary!!
19 February 2026
Reply from Tower Loan - Decatur
We are delighted to hear about your exemplary experience with our customer service team at Tower Loan.
Your loan officer was very personable.
24 December 2025
Reply from Tower Loan - Decatur
Thank you for recognizing our loan officer's personable approach. We appreciate your positive feedback about your experience with Tower Loan.
He was so nice I felt like he cared and…
He was so nice I felt like he cared and was so involved love that about my experience!
20 September 2025
Reply from Tower Loan - Decatur
Thank you for sharing your wonderful experience. We are delighted our team member made you feel valued and cared for.
Easy and quick process
The lady (Jennifer I think was her name)that helped me was fantastic. Made the whole process easy and quick. Would definitely recommend.
13 September 2025
Reply from Tower Loan - Decatur
We are overjoyed to hear about your easy and quick process with Jennifer. Thank you for recommending Tower Loan.
Reply from Tower Loan - Decatur
Thank you for your positive feedback! We're pleased to hear that you found our service helpful and timely. Your satisfaction is important to us, and we appreciate your support.
Fast as easy
15 July 2025
Reply from Tower Loan - Decatur
We're glad to hear that you found our service fast and easy. Your positive feedback is much appreciated. Thank you!
Reply from Tower Loan - Decatur
Thank you for the positive feedback! We're glad to hear that you found our process to be professional, quick, and easy. We strive to provide the best service possible. Thanks again!
They were very efficient in making sure all my paperwork was explained and i understood everything …
They were very efficient in making sure i received what I needed with no hesitation and very friendly and easily to talk with and went over and beyond. These two guys really made me feel comfortable with a smile and laughter
24 April 2025
Reply from Tower Loan - Decatur
Thank you for the 5-star rating and the positive feedback. We're glad to hear that our team was able to assist you efficiently and make your experience enjoyable. Your comfort and satisfaction are our top priorities. We look forward to serving you again in the future.
Great people working at this…
Great people working at this company.Friendly courtious.They make you feel special.
23 April 2025
Reply from Tower Loan - Decatur
Thank you for the 5-star rating! We're glad to hear that our team made you feel special and provided friendly, courteous service. Your feedback is greatly appreciated.
They were helpful professionals made it…
They were helpful professionals made it easy to process the paper work. The company helped us a lot.
12 April 2025
Reply from Tower Loan - Decatur
We're glad to hear that you found our process easy and our team helpful. Your positive feedback is greatly appreciated. Thank you for choosing our services!
They were very friendly and did…
They were very friendly and did everything to help resolve my needs
21 February 2025
Reply from Tower Loan - Decatur
Thank you for the 5-star rating! We're glad to hear that our team was able to assist you effectively. Your positive feedback is greatly appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.