Tower Loan has great customer service, they really try to help their customers.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve always received excellent service; the process is quick and hassle-free. There’s no need to visit a branch—everything is done online, and it’s super fast and easy. Thanks.
Company replied
The manger Brie was knowledgeable and very polite. the process was easy and fast.
Company replied
It is always so easy to go through the process. The employees at my local branch are magnificent.
Company replied
Company details
- Loan Agency
- also in
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Cypress
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
10938 Grant Rd, 77070, Houston, TX, United States
- 346-363-0981
4.3
Excellent
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The manger Brie was knowledgeable and…
The manger Brie was knowledgeable and very polite.
the process was easy and fast.
3 September 2026
Reply from Tower Loan - Cypress
Thank you for taking the time to share your experience. Brie's knowledge and the easy, fast process reflect our commitment to serving you well.
Tower Loan has great customer service
Tower Loan has great customer service, they really try to help their customers.
4 September 2026
Reply from Tower Loan - Cypress
Thank you immensely, Farah! We are glad our team's efforts to help customers made a positive impression on you.
Reply from Tower Loan - Cypress
We are grateful for your kind words. Delivering great customer service is our priority at Tower Loan.
Reply from Tower Loan - Cypress
We are honored to hear about your good experience and fast solution. Thank you, Francisco!
I’ve always received excellent service
I’ve always received excellent service; the process is quick and hassle-free. There’s no need to visit a branch—everything is done online, and it’s super fast and easy. Thanks.
11 July 2026
Reply from Tower Loan - Cypress
We greatly appreciate your feedback. Knowing the process is quick and hassle-free means a lot to us at Tower Loan.
Reply from Tower Loan - Cypress
Thank you for taking the time to share your experience. Your kind words about our support and attention mean a great deal to Tower Loan.
Everyone from my local branch that I…
Everyone from my local branch that I work with has been extremely rude and broken privacy walls, as well as continued to run my credit without my authorization. I do not recommend this place very unprofessional.
25 February 2026
Always great
18 February 2026
Reply from Tower Loan - Cypress
We are overjoyed to hear your experience with Tower Loan is always great. We appreciate your continued trust.
Great company and great people
29 July 2025
Reply from Tower Loan - Cypress
Your review is appreciated. We value customers like Daniel who recognize our commitment to excellent service.
Everyone in the office was Great
Everyone in the office was Great! Helped me with my needs and asked the correct questions for my loan needs.
14 November 2025
Reply from Tower Loan - Cypress
Thank you immensely for recognizing our team's efforts. We appreciate your trust in Tower Loan for your needs.
Reply from Tower Loan - Cypress
Thank you for taking the time to share your wonderful experience with Corporate Roll up.
Everyone was friendly and the process…
Everyone was friendly and the process was fast and easy.
14 November 2025
Reply from Tower Loan - Cypress
We greatly appreciate your positive feedback about our friendly team and efficient process at Tower Loan.
Reply from Tower Loan - Cypress
We are thrilled to hear Bri provided amazing service! We appreciate your wonderful feedback about your Tower Loan experience.
It is always so easy! …
It is always so easy to go through the process. The employees at my local branch are magnificent.
27 August 2025
Reply from Tower Loan - Cypress
Thank you for your review. We appreciate your feedback about our easy process and magnificent employees.
BEWARE!!
BEWARE!!! This company called telling me i had endorsed a check that I never request or receive. The email, phone number, banking information all did not match my information. They called trying to get my information AFTER they allowed a third party to cash it.
25 September 2025
Unprompted review
Reply from Tower Loan - Cypress
We are concerned to hear about this fraudulent activity. Until a customer explains this to us like you did it appears, we have no reason to think that a customer did not cash a promotional check that was sent to them. You can always visit the office to discuss in person if you'd rather not provide information over the phone.
Reply from Tower Loan - Cypress
Thank you for your positive feedback! We're pleased to hear that you had a great experience with our customer service. Your satisfaction is important to us, and we look forward to serving you again.
The customer service is outstanding and…
The customer service is outstanding and the staff was respectful and informative.
14 June 2025
Reply from Tower Loan - Cypress
Thank you for the 5-star rating! We're glad to hear that you found our customer service outstanding and our staff respectful and informative. Your feedback is greatly appreciated.
Reply from Tower Loan - Cypress
Thank you for the 5-star rating! We're glad to hear that you found our loan process easy and our team helpful. We strive to provide a smooth experience for our customers at Tower Loan. Your feedback is greatly appreciated!
Quick and easy service
Quick and easy service! Very clear with what can be offered and great follow up.
14 May 2025
Reply from Tower Loan - Cypress
We're glad to hear that you found our service quick and easy, and appreciated our clear communication and follow-up. Your positive feedback is much appreciated. Thank you for choosing our services!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.