Amber is always helpful, fast and friendly. Tower loan has always been able to help me when I needed it.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amber was excellent ,I really enjoyed talking with here through the process .she was really on a person's level that day ... She needs a raise. Lol No really
Company replied
The man and woman at the Alabaster branch was very nice and got me in and out before I had to be at work. Thank you!
Company replied
Great customer service and extremely helpful. Was able to find my account and provide me the number to setup my online account.
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Institution
- Mortgage Lender
- Non-Bank Financial Service
About Tower Loan - Alabaster
Written by the company
About Tower Loan
Tower Loan operates more than 260 branch offices in Mississippi, Missouri, Illinois, Alabama, Louisiana, Texas, Tennessee, and Florida. The company is regarded as one of the largest and most progressive independent finance companies in the nation—and we’re proud of our reputation.Whether you're looking for a vacation loan, online loan, personal loan, or installment loan- Tower Loan is the place that says yes!
Our Goal
Throughout our extensive network of branch offices, the primary business of Tower Loan is consumer installment lending. Each member of the staff is here to serve and help every customer in a professional manner that is not intimidating at all. Tower Loan also offers our customers sales financing at various merchants in the local markets. Give your local office a call today or apply online to see how Tower Loan can help you!Contact info
7895 Hwy 119, Ste 10, 35007, Alabaster, AL, United States
- 205-605-7741
4.5
Excellent
14 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amber is the best
Amber is always helpful, fast and friendly. Tower loan has always been able to help me when I needed it.
25 November 2025
Reply from Tower Loan - Alabaster
Thank you for your review, Collette! We are thrilled Amber provides helpful, fast, and friendly service when you need it.
The man and woman at the Alabaster …
The man and woman at the Alabaster branch was very nice and got me in and out before I had to be at work. Thank you!
21 November 2025
Reply from Tower Loan - Alabaster
Your review is appreciated. We are pleased the team provided excellent service and efficient timing for your schedule.
Amber was excellent ,I really enjoyed…
Amber was excellent ,I really enjoyed talking with here through the process .she was really on a person's level that day ... She needs a raise. Lol No really
14 November 2025
Reply from Tower Loan - Alabaster
Thank you for recognizing Amber's excellent service. We appreciate your feedback about her professional approach and personal connection.
Friendly staff makes you feel welcome
24 October 2025
Reply from Tower Loan - Alabaster
We are grateful for your kind words about our friendly staff making you feel welcome at Tower Loan.
Chrissy and Amanda
Chrissy and Amanda they are the best 2 ladies ever I will always come back as long as they get my 5 Stars
9 October 2025
Reply from Tower Loan - Alabaster
Thank you for your wonderful feedback, Wanda! We are delighted that Chrissy and Amanda provided you with exceptional service.
Great customer service and extremely…
Great customer service and extremely helpful. Was able to find my account and provide me the number to setup my online account.
24 September 2025
Reply from Tower Loan - Alabaster
Your positive feedback about our customer service means so much. We are pleased we could help with your account setup.
Reply from Tower Loan - Alabaster
We appreciate your positive review and look forward to helping you in the future!
Very nice and polite employee
10 July 2025
Reply from Tower Loan - Alabaster
We're glad to hear that our team made a positive impression on you. We strive to provide excellent service and it's wonderful to know that this was reflected in your experience. Thank you for your feedback!
The money came just when I needed…
The money came just when I needed it,The people at the local store was very helpful in advising me additional cash and concern about my financial stability
11 June 2025
Reply from Tower Loan - Alabaster
We're glad to hear that our team was able to assist you effectively and provide the financial support you needed. Your feedback is greatly appreciated and we're here to help anytime. Thank you for choosing our services.
What made the experience good is the…
What made the experience good is the expertice of your representatives with knowledge of the loan information. James was very knowledgeable.
13 June 2025
Reply from Tower Loan - Alabaster
Thank you for the 5-star rating and the positive feedback. We're glad to hear that our representative, James, was able to provide you with the knowledgeable service that Tower Loan strives for. We appreciate your business!
Very nice staff
Very nice staff! They got me in and oit quickly and made the process nice and easy! Also, had great music playing in the background!
8 May 2025
Reply from Tower Loan - Alabaster
We're glad to hear that you had a positive experience with our staff and enjoyed the ambiance. We strive to make the process as smooth and enjoyable as possible. Thank you for your feedback!
Reply from Tower Loan - Alabaster
We're glad to hear that you had a positive experience with Abby and our office manager. Your satisfaction is our top priority. Thank you for the 5-star rating!
Reply from Tower Loan - Alabaster
We appreciate your feedback and understand your concern about location selection. We're constantly working to improve our user experience. Your input is valuable to us and will be taken into consideration. Thank you for your patience and support.
It was a check in the mail
It was a check in the mail. it was quick and simple and at a convenient time. thank you so much.
12 March 2025
Reply from Tower Loan - Alabaster
We're glad to hear that you found our process quick, simple, and convenient. Your positive feedback is greatly appreciated. Thank you for choosing our services!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.