Recent games forgot last night’s slot. Oddly, open seats became full only after loading. The catalogue looks bigger than it feels. That is the kind of basic information that should be obvious. The ent... See more
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withdrawal tab on train Wi-Fi went sideways once the payout fell back into the account balance after 8 minutes without a failed reason. Email update gave no clear next step after I checked chat window... See more
After login, Email thread #64113 showed it clearly: the answer on the account page ignored the slot round ID. Support reply turned the payout question into another ticket after 18 minutes.
Company details
Written by the company
A selection of online casinos for UK players evaluated on licensing, payment methods, mobile usability and responsible gambling features.
Contact info
United Kingdom
- info@tower-win-casino-uk.site
- tower-win-casino-uk.site
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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request 77401 sat with no reply for…
request 77401 sat with no reply for five days and then closed itself automatically for inactivity, which is a strange word for it when the cashout query was sat waiting entirely at their end
Why show this in a casino account
Why show this in a casino account? After one casino refresh: changing device after a £63 test dropped the filters and saved stake. Casino page sent the casino question nowhere useful during my short break.
The cashier showed Visa as available…
The cashier showed Visa as available before KYC. After verification passed, it disappeared from withdrawals.
Ticket #10122 went sideways
Ticket #10122 went sideways once the reply with Skrill answered the wrong issue, not the cashout. Account history argued with the profile status at Mon 17:22.:/
After login
After login, Email thread #64113 showed it clearly: the answer on the account page ignored the slot round ID. Support reply turned the payout question into another ticket after 18 minutes.
Small win still unpid.
the account page says one thing
the account page says one thing: Cashback note said automatic, yet support told me to request it manually before my coffee went cold
The awkward part was x45 wagering line
The awkward part was x45 wagering line: real funds and bonus funds blended together after 15 minutes on the slot screen. Cashier screen left the pending tag inside the account at Thu 8:22.
There was no option to filter games by…
There was no option to filter games by provider
Mia on chat window looked fine
Mia on chat window looked fine, then support on the account page answered with the wrong bonus terms. Mobile page showed something different from the profile between two emails
Wagering page #29763 showed the first…
Wagering page #29763 showed the first problem: the two balances merged on screen after 14 minutes on the slot screen. Support reply showed an older status before I closed the tab.
Requested £24 to PayPal on the 14th
Requested £24 to PayPal on the 14th. Went pending, then review, then back to pending, and all afternoon later it's still doing the loop. No email at any point telling me why.
While using my home computer
While using my home computer, the balance updated several minutes late. Reloading helped briefly, then the same issue returned.
I used the promo on Live Roulette…
I used the promo on Live Roulette because it was listed. Then the progress meter hardly changed because contribution was hidden elsewhere. The small print mattered only after the click. The same detail was still wrong before bed 🙃
No thanks
No thanks, On older browser, the withdrawal button sat behind the phone keyboard not the answer I needed
Support stopped replying once again.
Not even angry
Not even angry, just tired: Date filter says no transactions, cashier shows the payout hard to trust the cashier now
The problem started at Free spins on…
The problem started at Free spins on Jammin’ Jars: bonus money and cash balance merged with Neteller on the slot screen. Lobby notice made the KYC wait more confusing while I kept refreshing.
the live tables are properly run and…
the live tables are properly run and the dealers are good. everything else about the games side is thinner than it looks. the 900 in the header includes forty roulette tables counted individually and about a hundred titles that will not open.
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