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tourhub Reviews 

1,682
•
TrustScore 4.5 out of 5

4.5

Travel Agency
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Review summary

Created with AI, based on recent reviews

Considering 688 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and always ready to answer any questions promptly. Travelers also point out that the booking process is quick, straightforward, and makes planning a vacation completely stress-free. Consumers deeply appreciate the personalized customer service and thorough research put into every single detail of their travel arrangements. However, some customers also noted frustrating issues with slow response times and unanswered emails after completing their purchase. A few reviewers experienced poor communication, vague answers, and general confusion regarding important tour details or coordination.

What people talk about most

Response time

People report positive experiences with response time, highlighting that staff members answer questions... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely helpful,... See more

Customer service

Consumers find customer service to be positive and helpful throughout the entire booking process. Reviewers... See more

Booking process

Reviewers highlight positive aspects of booking process, frequently describing it as quick, clear, and very... See more

Service

Customers consistently note positive experiences with service, highlighting that pre-booking information and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They are very helpful, polite and always prompt in responses to FAQ. They made me feel special whenever they are responding. That makes a difference. My first tour will be Nov.1-12. Hoping I will be l... See more

Rated 5 out of 5 stars

Preparation for Maritime Tour Prompt response to my questions. Staff courteous & helpful. Each detail of tour, including hotels, transportation, meals, etc all thoroughly researched for comfort.... See more

Rated 5 out of 5 stars

A travel agent that does what it says and provides a great service without hassle and with due speed and personal service. I have used Tour Hub previously and its my first port of call in looking for... See more

Company replied

Rated 5 out of 5 stars

After a false start, where the operator confirmed a place on the tour I wanted then found that they had over booked and cancelled my booking. No fault of Tourhub. The Tourhub consultants worked wond... See more

Company details

  1. Travel Agency
  2. Sightseeing Tour Agency
  3. Tour Agency
  4. Travel Aggregator

About tourhub

Written by the company

We help avid travellers all over the world access and book a curated collection of over 15,000 adventure tours, working with over 1000 of the world's top tour operators and guides!

Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!

Check out our reviews of our booking process and fantastic customer service here at tourhub!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,682)

657 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I got an issue with my booking

I got an issue with my booking. I sent an email twice both in hello@TOURHUB and info at TOURHUB.com last Friday and it’s already Monday and I’ve got no response how to correct the booking’s information because it is locked.

3 August 2026
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Reply from tourhub

Dear Hershey,

Thank you for sharing your feedback. We understand how important it is to update your travel details quickly, and we appreciate the opportunity to clarify the timeline of your request.

At Tourhub, we strive to handle all customer requests with urgency through our secure messaging portal, which allows us to keep a clear and transparent record of all communication between you, our team, and our operator partners.

According to our records, your initial message regarding your travel companion was received on Saturday, 8th August at 19:13 GMT. Our team member Franco replied later that evening at 22:08 GMT to assist. By Monday, 10th August at 10:55 GMT, Trudy from our Post-Booking team confirmed that the operator accepted the passenger substitution. Once you provided the new traveller’s details later that afternoon at 13:48 GMT, the change was immediately processed and your booking details were updated.

We are glad we could resolve this for you within a very short period.

While we always welcome customer feedback, our team is always on hand directly through the messaging portal to help resolve any account or booking modifications swiftly, without the need to raise a review for issues already in active resolution.

If you need any further assistance preparing for your upcoming trip, please feel free to send us a message via your portal account or request a call back from our enquiry team.

Warm regards,
The Tourhub Team

Rated 5 out of 5 stars

On proceeding with checkout

On proceeding with checkout, it would appear that my selected travel dates defaulted to the date showing on the website. After sending a message, my issue was dealt with swiftly and in a very professional and friendly manner. A further question relating to clarifying what currencies were used for payment was also well handled and informatively. So, while I had 2 issues, probably due to my first time experience with the site, both were handled efficiently, promptly, professionally and without causing me to feel awkward.

27 July 2026

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