TourCompass Reviews 906

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent organization of their holidays, noting that everything from flights and transfers to excursions ran smoothly and efficiently. Many people highlight the exceptional staff, both in the UK and overseas, for their helpfulness, knowledge, and friendly demeanor, making trips enjoyable and stress-free. The service provided is frequently described as outstanding, with reviewers appreciating the well-thought-out itineraries, excellent hotel selections in great locations, and the overall ease of their travel experiences. However, some customers mentioned minor issues such as a hotel room without an external window, a rushed half-day tour, or a flight connection that could have been better communicated. A few people also noted a discrepancy between the confirmed itinerary and the initial advertised trip, and some felt that the group handling transfers was not directly the company itself.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, with many describing their trips as amazing, wonderful,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Service

Consumers find service to be positive, with many highly recommending the company for future tours due to its... See more

Location

People report positive experiences with location, consistently praising the beautiful and varied places they... See more

Booking process

Clients share positive opinions on the booking process, describing it as quick, easy, and straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just returned from a wonderful trip to Vietnam. Absolutely everything ran smoothly from flights, trains, buses and transfers. Our hotels were all in central locations with beautiful surroundin... See more

Company replied

Rated 5 out of 5 stars

We had an amazing adventure, Kenya and Tanzania. The whole trip was well organised, we didn't have to worry about anything, just turn up. We had two amazing drivers for our safari, Sam and Israel. The... See more

Company replied

Rated 5 out of 5 stars

This company is one of the best we have ever travelled with. We were just at the end of our wonderful Sri Lankan tour , when Trump struck causing travel chaos. Tour compass have been very impressive... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed our trip to Japan. Very well organised and ran very smoothly. Very pleasant guides who spoke English very well. Really enjoyed the excursions. Hotels well selected in great locations. W... See more

Company replied


Company details

  1. Tour Agency
  2. Tour Operator
  3. Travel Agency

About TourCompass

Written by the company

At TourCompass, we aim to be travel experts on your behalf, making it effortless for you to turn your travel dreams into unique and memorable experiences.

Our incredible tours are created in collaboration with our trusted and long-term local partnerships. They are curated based on 15 years of experience and customer feedback – we know what works, giving you peace of mind so you can focus on what’s important, that is enjoying the holiday of a lifetime.

We know that ‘adventure’ means something different to all of us and we also understand that planning the right tour for you and your loved ones can be difficult – perhaps even overwhelming.

We provide adventure tours, that suit your needs, no matter whether you wish to explore the jungles of Latin America, the awe-inspiring temples of Asia or the wild savannahs of Africa.

Contact info

4.9

Excellent

TrustScore 5 out of 5

906 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Vietnam and Cambodia Dream Holiday

We have the holiday of a lifetime with Tourcompass. Everything was seamless and perfect from the booking the the transfers to the excursions and the hotels. Their overseas partners were also amazing. Even when a Typhoon meant that we couldn't visit the east coast of Vietnam they sorted everything out for us to make our holiday magical. Will definitely be using them again!

26 October 2025
Unprompted review
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Reply from TourCompass

Dear Laura,

We would like to thank you for your kind words with regards to your recent tour of Vietnam & Cambodia. We do hope you made many happy memories, and we are glad you enjoyed the alternate arrangements that were organised at short notice!

We hope to have the opportunity to welcome you on another tour in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Amazing holiday with TourCompass

Everything went like clockwork and ran smoothly, all of our drivers and guides were professional, friendly and knowledgeable, accommodation was as expected and any queries we had were answered promptly. We had the trip of a lifetime and would definitely use TourCompass again.

7 January 2026
Unprompted review
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Reply from TourCompass

Dear Louisa,

Thank you for your warm words regarding your recent tour! We do hope you had a wonderful time, and we are glad that we were able to provide a good quality of service both before and after the tour!

We do hope to have the opportunity to welcome you on another tour in the future!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish didn’t have to think about anything everything was taken care of from the arrival at the airport to departure 14 days later. Made for a very enjoyable and relaxing holiday. Hotels were fabulous, safari beyond expectation all staff were polite and friendly. Definitely a holiday to remember. Thankyou

1 January 2026
Unprompted review
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Reply from TourCompass

Dear Lou,

Thank you for your feedback, and we are glad to hear you had a wonderful time! We are also pleased you were well looked after, and that you had a lovely tour with us.

We do hope to welcome you on another tour in the future!

Kind regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Well organised tour that ran smoothly

Well organised tour that ran smoothly. The local guides and drivers were super friendly and engaging. We saw so much more over the 17 days than we could have ever organised ourselves in that time. Highly recommended and we can't wait to book our next trip.

22 December 2025
Unprompted review
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Reply from TourCompass

Dear Fitness Challenge,

Thank you for your kind words regarding your recent tour! We do hope you made many happy memories!

We hope to have the opportunity to welcome you on another tour in the future, and wish you all the best for now!

Best regards,
Liam @ TourCompass

Rated 4 out of 5 stars

Went to Vietnam with Tour Compass and…

Went to Vietnam with Tour Compass and loved it , Nice hotels , Good Guides
Only complaint was the optional tours were very expensive and could be done through Get your Guide & Viator for half the price

23 December 2025
Unprompted review
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Reply from TourCompass

Dear Karen,

Thank you for your kind words with regards to your recent tour of Vietnam. We are glad to hear you had a lovely time!

We also appreciate your comments regarding the optional tours, and we will share that feedback with our team accordingly

We hope to be able to welcome you on another tour in the near future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

We had an excellent holiday in Rio, Paraty and Ilha Grande

We had an excellent holiday in Brazil thanks to the organisation and helpfulness of the TourCompass staff. We had a three venue holiday and everything was on point. All our local guides were helpful, punctual and friendly. Our hotels were great and in good locations. We would highly recommend TourCompass and will definitely use them again.

20 December 2025
Unprompted review
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Reply from TourCompass

Dear Cynthia,

We would like to thank you for your comments regarding your recent tour of Brazil, and we are glad to hear you had a lovely time! We are also glad to hear your guides were very good throughout the tour.

We do hope to have the opportunity to welcome you on another tour in the near future!

Best wishes,
Liam @ TourCompass

Rated 4 out of 5 stars

Costa Rica

Outstanding experience from start to finish.

From the very first point of contact, everything was professional, well-organised, and thoughtfully planned. Communication was clear and prompt, making it easy to know exactly what to expect before the tour even began.

The itinerary was perfectly balanced, allowing us to see and experience so much while still having time to enjoy each location properly. Everything ran smoothly and on time, and it felt safe, relaxed, and well thought out throughout.

Just a one thing to point out is the flight connection. We had very short time to catch another flight and had to run.

I would absolutely book with this company again and recommend them to anyone looking for a high-quality, reliable, and enriching tour.

28 December 2025
Unprompted review
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Reply from TourCompass

Dear Grish,

Thank you for your kind words regarding your tour of Costa Rica, and we are glad to hear you had a wonderful time! We do hope you made many happy memories.

We do hope to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Great “Highlights of Columbia” Tour

Returned a few days ago from “Highlights of Colombia” private tour. Great itinerary, very good hotels, lots of flexibility/time to do things independently (not overly constrained by included tours/excursions). Smooth and efficient pick-ups and transfers. Very responsive local support. Very competitive pricing (even after allowing for what’s included or not) - cheaper than escorted small group tours, despite being a private tour (albeit off-the-shelf, not tailor-made). This was our second time with TourCompass and very likely to book again, if they have the right destination/tour.

12 December 2025
Unprompted review
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Reply from TourCompass

Dear Londoner42,

We would like to thank you for your kind words regarding your recent tour of Colombia, and we do hope you had a wonderful time in the country! We would also thank you for your kind words regarding the itinerary and our local team, and hope this assisted in making happy memories.

We do hope to have the opportunity to welcome you on another tour in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

The trip was very well organised

The trip was very well organised. The local guides were all lovely and were very knowledgeble of their local area. The standard of the hotels was good. We opted for 1 upgrade which was at Koh Samui, due to some negative recent reviews.

1 December 2025
Unprompted review
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Reply from TourCompass

Dear MsJaniceWalters,

Thank you for your feedback regarding your recent tour, and we are glad to hear that you found our tours to be well organised. We do hope you enjoyed your time throughout!

We do hope to welcome you on another tour with us in the future, and wish you all the best for now!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Unbelievable experience

We went to Sri Lanka with Tourcompass. It was the best time and so well organised.
The places we went to and the sights we visited. The tour guide was brilliant and had so much knowledge. Would never use another tour company as Tourcompass always do it better.

8 September 2025
Unprompted review
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Reply from TourCompass

Dear Suzy G,

Thank you for your kind words regarding your tour of Sri Lanka. We do hope you made many happy memories during your time with us!

We look forward to having the opportunity to welcome you on another tour in the future!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

The best experience of our lives

I would like to thank tour compass for the most amazing holiday in Kenya you exceeded my expectations everything was absolutely perfect, the accommodation Diamonds at Diani was just amazing fantastic friendly staff who couldn't do enough to help you, and well the food was just outstanding but that was the beach not what I came to Kenya for, on to my Safari my guide is likley one of the best in Kenya Lynus @sightssafari what can I say he was warm friendly right from the moment we met him we were lucky just my husband and I with Lynus for our 4 full days he was outstanding he took us on the best game drives we could ever ask for around the 3 parks his knowledge of the animals and birds was phenomenal, we so the most amazing sights the big 5 just missed the Rhino as they were just released into the park as we left, but some of the highlights 11 Lion cubs, a colition cheetah kill not for the faint hearted but a once in a life time experience, and the most majestic Elephants Zebra buffalo, but what was amazing was seeing this beautiful country and wow is it beautiful, met the Masi tribe and watched them moving there herd to Tanzania, I saw tiny villages and lots of children and all the investment from the chinese into there motorway to help connect Tsavo to Amboseli. Honest tour compass from booking to end of my hoilday you were amazing, your app was so informative before i left but on my travel days it just got better you gave clear updates about my flights and gates you were just perfect, I will recommend you to everyone and will be booking will you again as you made mine and my husbands dreams become a reality....tip to anyone coming on Safari bring sweeties, lollies for the village children

5 December 2025
Unprompted review
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Reply from TourCompass

Dear Cheryl,

I would like to thank you for taking the time and effort to provide us with such wonderful feedback with regards to your recent tour of Kenya! We are glad to hear that you had an incredible time on your safari and in Diani, and we are pleased that your guide was on hand to assist with the many animal sightings!

We do hope to have the opportunity to welcome you on another tour with us, and wish you all the best for now!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Faultless!

Faultless!
Tourcompass made everything so easy and as a result we enjoyed a perfect introduction to Vietnam. Organisation, travel, hotels and all guides were all brilliant!
We wouldn’t hesitate to recommend them and use their services again.

24 November 2025
Unprompted review
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Reply from TourCompass

Dear Peter,

Thank you for your positive comments regarding your trip to Vietnam! We do hope you had a wonderful time, and would like to thank you for choosing us to share in your experiences!

We hope to welcome you on another tour with us again!

Warm wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Tanzania/Zanzibar Experience

First of all, great communication with staff on the lead up to our holiday, answering any questions we had.
Secondly the holiday itself (Tanzania and Zanzibar), unbelievable experience on the safaris, we had an expert guide all week, Issa Dubat, who has an awesome knowledge of when and where to get the best sightings of the animals and of course the information about every species. Spotted the big 5 no problem. He was excellent and made our experience feel personal.
Our second week in Zanzibar was fantastic, superb hotel, Ocean Paradise, staff, accommodation and food were amazing. Overall, the best holiday I have ever had.

5 December 2025
Unprompted review
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Reply from TourCompass

Dear Keith,

We would like to thank you for your kind words, both with regards to our pre-trip communication, and your time in Tanzania! We appreciate your warm comments towards your guide, and we will be sure to pass on the feedback! We do hope you made many happy memories.

We do hope that we will have the opportunity to welcome you on another tour with us in the near future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Everything from start to finish was…

Everything from start to finish was incredible. We did the jungle tour or Thailand and it was amazing. The service from the partners was top notch and the hotels were lovely. Would highly recommend

22 November 2025
Unprompted review
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Reply from TourCompass

Dear Lee,

Thank you for your kind words, and we do hope you had a wonderful time in Thailand! We hope to welcome you on another tour with us in the near future!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

TourCompass provided a first class trip to Mexico.

TourCompass provided a first class service from initial contact through to completing our trip. Staff are knowledgeable and helpful. The App containing our itinerary, travel documents and information and tips for travel in Mexico was invaluable. We encountered a small issue with our travel between cities, however this was resolved quickly and efficiently by the team. Highly recommend TourCompass for anyone who wants a more personalised and 'off the beaten track' holiday/ adventure. Will be booking my next trip with them soon.

6 December 2025
Unprompted review
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Reply from TourCompass

Dear Catherine,

We would like to thank you for taking the time to leave us a review regarding your recent tour, and we are glad to hear you were pleased with our pre-travel assistance! We are also glad that, although you had a slight hiccup, we were able to get this sorted for you quickly!

We do hope to be able to welcome you on another tour with us in the near future!

Warm wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Well planned tour to see the highlights…

Well planned tour to see the highlights of Vietnam, good guides, all travel plans ran smoothly, good accommodation and good communication from the company. It was a really fabulous trip and would recommend it.

19 November 2025
Unprompted review
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Reply from TourCompass

Dear Gill,

Thank you for your kind words regarding your recent tour of Vietnam! We do hope you had a wonderful time away and made many happy memories.

We do hope to have the opportunity to welcome you on another tour in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Vietnam trip

Great organised trip
The Tourpass guide were brilliant through out the holiday

19 November 2025
Unprompted review
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Reply from TourCompass

Dear Mervyn,

Thank you for your comments on your recent tour to Vietnam. We are glad to hear that you enjoyed your time, and we do hope you made many happy memories!

We hope to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

An amazing 16 days in Thailand

An amazing 16 days in Thailand.
TourCompass took control of the entire itinerary. Flights, connections, pick ups, transfers, guides, Tuk Tuk, mini bus and speed boats.
You name it, they had it covered.
I’ve never worried less about my suitcase and its ability to follow me around the far East.
We visited Bangkok, Canchunburri, Ayutthaya and Koh Samet.
Yes, the first two thirds of the itinerary were fairly full on, and you had to be up early to get out and about to see all the amazing locations and sights, but that’s the point!
We added extra excursions to our itinerary, so that probably made it a little more hectic, but my goodness, it paid dividends.
Pack in as much as you can.
We were so lucky. We had a private tour guide for much of our trip, which was amazing. Completely focused on our wants and needs, ‘Tony’ was amazing.
The night time street food tour by Tuk Tuk with him was great. The night food market in Ayutthaya was even better. I recommend the river shrimp and Boat Noodles!
The visit to The Death Railway / Bridge Over The River Kwai and allied forces cemetery was food for thought.
Our stay at the Hintok River Camp was exceptional. A chance to reflect and shred a meal fellow travellers after a challenging day was wonderful. What a place.
The following day, we travelled to The Jungle Rafts on the river. This is a location that you’d expect Sir David Attenborough to report from. It is quite frankly extraordinary.
I’ve written about this in my TripAdvisor post.
On to Ayutthaya for some culture and temples, which were great, before the final leg to Koh Samet for the final 6 days of r&r.
Trust me when I say, if you have the opportunity to extend any kind of beach stay here, do it!

1 December 2025
Unprompted review
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Reply from TourCompass

Dear Paul,

We would like to thank you for your detailed feedback regarding your recent tour of Thailand with us, and we are glad to hear that you had an exceptional time! We will be more than happy to ensure that your comments are passed onto our local team for their deserved praise, and we do hope to have the opportunity to welcome you on another tour with us in the future!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

A fabulous Costa Rica experience with TourCompass

A fabulous Costa Rica experience with TourCompass. This was the first time I had used the company and would definitely do so again. From the start of the booking they were helpful, informative about the country and very swift to respond to queries. The holiday itself was an amazing experience taking in so many different parts of Costa Rica with excellent knowledgeable guides. Every aspect ran smoothly, the hotels were great and transfers were always punctual and well-organised. Thank you for providing us with an unforgettable holiday!

13 November 2025
Unprompted review
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Reply from TourCompass

Dear Joan,

We would like to thank you for your feedback regarding your recent tour of Costa Rica, and we do hope you had a wonderful time! We are glad we could provide you with a smooth pre-departure process as well as during your time away.

We hope to be able to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Excellent service and experience

From start to finish everything went extremely well. Hotels were all lovely as were all the local guides who were very knowledgeable and helpful. I did have a couple of minor concerns which were swiftly dealt with. Had an amazing time away. Would highly recommend Tour Compass

5 December 2025
Unprompted review
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Reply from TourCompass

Dear Maureen,

We would like to thank you for your kind words regarding your recent tour, and we do hope you had a wonderful time with us!

We do hope to have the opportunity to welcome you on another tour in the future.

Kind regards,
Liam @ TourCompass

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