Touchuppaintfactory Reviews 

184
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the custom paint colors match their vehicles perfectly and make touch-up repairs very easy to handle. People also mention the remarkably fast delivery times and the consistently helpful customer support that makes ordering repair kits simple and stress-free. Some reviewers were not happy with incorrect color matches or unexpected dark shades received in their packages. A few consumers also reported frustrating experiences where the paint flow to the nib was completely blocked or the liquid consistency felt entirely too thin.

What people talk about most

Product

People report high satisfaction with the product, frequently highlighting its precise color match and ease of... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the accurate color... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting the swift arrival of... See more

Service

Consumers express great satisfaction with the service, highlighting fast delivery and helpful staff who... See more

Order

Customers had great satisfaction with their order, highlighting fast delivery and a very easy online ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service,my HondaS2000 is 23years old & the primer & paint pen I received was very close to an actual match.No mean feat,minor chips touched up and took the paint well. Delay in reviewing ha... See more

Rated 4 out of 5 stars

Quick shipping, good colour match. Not absolutely perfect as metallic paint is extremely difficult to do that, but very close to it. Reasonably priced, could be cheaper but overall fair for the good... See more

Rated 4 out of 5 stars

I had to repair gouge in plastic bumper. Hopefully readers might learn from my mistakes. Not wanting to spray primer any further than neccessary I masked off a small area. That leaves an edge so... See more

Company replied

Rated 4 out of 5 stars

I clipped the corner of a garage with my metallic grey ford fiesta a year ago. It’s lots of large scratches above the wheel - all the scratches and scuffs showed up white against the dark grey of... See more

Company replied


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(184)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Instructions are clear on the whole. After sales offered a lot of support and resolved my issue quickly.

5 May 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Thanks so much for your 5* review and feedback Patrick. We're so glad we could resolve your issue for you and you are happy with Touch Up Paint Factory!

Rated 1 out of 5 stars

a wrong product

I ordered and received a paint pack (a kind of pen) for a bmw car: bmw blacksaphire N° 475 which is the BMW reference
Instead of black, it is brown! Totally useless

15 April 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Hi Gilvero, as per our conversations, we do not ship to the EU from EBay so this is not a review for Touch Up Paint Factory. We would appreciate it if you delete this review.
Kind regards
Sally

Rated 5 out of 5 stars

The touch up all in one pen is so easy…

The touch up all in one pen is so easy to use it is a lot easier to use than the touch up stick you get from the main dealer and it is perfect match highly recommended

16 April 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Thanks so much for the 5* review, Stuart. We're so glad your pen was so easy to use.

Rated 5 out of 5 stars

Great customer service

Great customer service, fast delivery! Great colour match.

17 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Thanks for the perfect review, Richard. We're so glad we could help!

Rated 5 out of 5 stars

Very good touch up paint that matched…

Very good touch up paint that matched what I wanted to do perfectly. Much cheaper than having it done at a garage and dried quickly so was able to complete the spray of the bumper trim in a short period of time.

2 April 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We're delighted you got a great match with Touch Up Paint Factory. Thanks so much for the 5* review!

Rated 2 out of 5 stars

Found the paint not to be great

Found the paint not to be great. The primer in particular was dry on the brush in seconds making it near impossible to apply. Wasted my time.

5 April 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Sorry for the issues you had Mike, please email us at info@touchuppaintfactory.co.uk so we can fix this for you.

Rated 1 out of 5 stars

the worst paint I have ever bought

the worst paint I have ever bought, total crap. Don't know how they are still in business. tried 6 different tins /3colours thin as water one can blocked straight off, sprays where it feels like and so thin runs are inevitable. Don't what other reviewers got but mine was total rubbish.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Touch up pen

Excellent product, matched perfectly, came with spare knib and wipes, fast delivery too , very happy with my purchase

11 March 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We're delighted you are happy with your Touch Up Paint Factory pen. Many thanks for the 5* review!

Rated 5 out of 5 stars

An excellent product

An excellent product. The colour blended in seamlessly with my car. A very happy customer!

11 March 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Thanks so much for your 5* review, Sunil! We're so happy the colour blended seamlessly!

Rated 5 out of 5 stars

I was a bit cautious about using…

I was a bit cautious about using touchup paint factory after seeing some of the reviews on here.

However I had a paint chip on my giant bike and I wanted to cover it up.

I contacted giant to get the pantone and gloss settings for the bike, then ordered on the website.

Parcel came quickly - included a cleaning swab, a paint pen, a spare nib, some leaflet instructions.

Application was easy.

Colour match seems good.

Nib dries quite quickly so not sure how much I'll get out of it - but hopefully I'll never need more scratches repaired...

10ml pen is really small - but it's plenty for a small chip on a bike.

Not the cheapest paint, but it did just work - so 5*

2 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Thanks so much for your 5* review and detailed feedback. We are delighted you received great results with Touch Up Paint Factory!

Rated 5 out of 5 stars

Perfect colour match

I bought this product back in April 2024 and I've only just got round to using it. It definitely didn't disappoint. The colour match is perfect and the pen is so easy to use. I had quite a few stone chips around the car and now it looks so much better. This is highly recommended 5* I'll definitely be ordering one for my wife's car.

8 March 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We really appreciate your great review and are delighted your colour match was perfect, Mark!

Rated 5 out of 5 stars

Easy way to fix your car paint

The site provides a very easy way to find the right colour for your car by simply entering the car registration number. Colour match was perfect and the 3 in 1 touch up pen makes it super easy to fix small chips in the car paint. It barely takes a few minutes. The pen comes together with a cleaning cloth to remove any dirt, wax or TPU coating before applying the paint, which is great service. Can't think of an easier way to fix your scratches and chips on your car.

1 March 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We really appreciate your detailed feedback, Darius. We're delighted the ordering and application were great for you!

Rated 5 out of 5 stars

They were very professional polite and…

They were very professional polite and the paint was perfect iv had a few differant paints from them and they were excellent well worth buying from them i wont go anywhere else spot on they were thank you

3 March 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Thank you so much for your 5* review and lovely feedback, David. We really appreciate your continued faith in Touch Up Paint Factory.

Rated 5 out of 5 stars

Great product and purchasing experience.

Their website guaranteed a colour match and it is! The online purchasing experience was great. The touch paint instructions are easy to follow. The delivery was as promised. Great company to deal with.

23 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Many thanks for your 5* review and feedback Pete. We're delighted the experience was great for you!

Rated 5 out of 5 stars

First order was a great success

Excellent service. Just recieved my first order which was spot on, exactly what I expected 👍

28 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We're delighted you are pleased with your first order. Thanks so much for your review.

Rated 5 out of 5 stars

This is a wonderful touch up paint pen

This wonderful touch up paint pen is just like a simple felt tip, just what I wanted, offering precision control. Not like a previous purchase from 'a different company' in which I received a flimsy paint applicator that cracked and went everywhere. The Colour match is perfect to my Range Rover. It unexpectedly came with anti-static wax grease remover swabs.
Simply a brilliant and accurate product.

27 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We're delighted you are pleased with the pen and colour match, Gary. Thank you so much for the perfect review.

Rated 5 out of 5 stars

Quick delivery 👍paint match

Quick delivery, good colour match with instruction and easy to use

25 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

Thanks so much for the 5* review, Mark and your faith in Touch Up Paint Factory.

Rated 5 out of 5 stars

Excellent! Colour natch

Excellent!, easily ordered! Quick delivery and perfect match
What more can I say

26 February 2026
Unprompted review
Touchuppaintfactory logo

Reply from Touchuppaintfactory

We're delighted with your Excellent rating, Patrick! Many thanks for your trust in Touch Up Paint Factory!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look