Nice purchase experience, quick shipping, fun products! Considering buying the bag and two more racquets. Gotta see if I can convince more friends out here to try touch tennis on our local pick... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered my touchtennis Home Kit just before the pandemic lockdown. What an excellent purchase! I love the value of this product. You get an easy to set up net--It sets itself up in seconds with an... See more
Company replied
The portability of the game is great! I live in the US,when I ordered balls they redirected me to the US which was a big savings on shipping! We live in a life care facility which means everyone is 7... See more
I would love to get one special kit with six rackets and six balls but it’s unavailable. There is no number to call to find out when they would be available. There’s no mention about when they’ll b... See more
Company replied
Company details
Written by the company
touchtennis was founded by Rashid Ahmad in 2002 (or it may be 2003 depending on how many slams he wants to credit himself with) and his initial vision was simple – to create a sport that works for every age and every ability, possible to play anywhere, that will foster fun and connection above all, as well as of course getting people fit, energised and moving.
Contact info
4 Compton Close, KT10 9EF, Surrey, United Kingdom
- info@touchtennis.com
- touchtennis.com
4.0
Great
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from touchtennis
Thank you! And thanks for supporting us!
I would love to get to one special kit…
I would love to get one special kit with six rackets and six balls but it’s unavailable.
There is no number to call to find out when they would be available.
There’s no mention about when they’ll be back in stock.
Not very well managed if you want my opinion.
21 May 2026
Unprompted review
Reply from touchtennis
You are at the WRONG store. Why are you reviewing a UK store with this when we
A we HAVE a phone number.
B we have NEVER sold a 6 racquet and 6 ball combo
C you have not even bothered to email us or call us on the CLEARLY listed phone number or support email address?
There is no racket available
8 May 2026
Reply from touchtennis
How does that make your review 3 stars? We are a small company. Tiny. And you’re hurting us with this review just because we don’t have the money to buy stock.
Good service when they have the items
The balls are great but just have to purchase them when they are in stock.
16 April 2026
Reply from touchtennis
Thanks Hilary! We are a small sport so we try our best!
I ordererd products 10 days ago
I ordererd products 10 days ago. I havé no news and the order tracking don’t even move !
14 April 2025
Reply from touchtennis
I am so sorry Stephane. You purchased once from us before. Fedex collected the package and they have obviously lost it or done something truly stupid with the package. Please give me a day to investigate this. Rashid, Founder.
Reply from touchtennis
Thanking you sir.
Quick delivery
Quick delivery - the best type of tennis balls for encouraging toddlers to have a go. Thank you!
10 March 2025
Reply from touchtennis
Thanks Richard. I designed them to withstand adult hitting too, so don't let the toddlers have all the fun!
Rashid
Founder
Reply from touchtennis
You're most welcome! Greetz!
Reply from touchtennis
Thanks Edwin! I hope you enjoy playing!
⚠️ , import taxes
Caution,
I ordered on the .FR site with prices in euros; but the merchandise does not come from Europe but from Great Britain.
So you'll have to pay import taxes, VAT and FedEx handling fees if you live in the European Union...
For me, an extra €75 on a €250 order.
I think the communication on the site could and should have been clearer.
5 November 2024
Unprompted review
Everything fine
Everything fine. Quick delivery to Germany even though I would prefer not to pay for duty.
22 July 2024
Reply from touchtennis
I’m so sorry about the duty. But we are launching sales in Germany direct from September so you won’t have to pay any duty any more. Thanks for the kind review.
Reply from touchtennis
Thanks Benjamin. I hope you tag us in videos so we can share them!
Well done
Well packed fast shipping and 🚚 on time shipping is little to much but other ok I can't wait to try this game😃
28 June 2024
Reply from touchtennis
I’m so sorry about the shipping costs. We are just too small to get better rates. I hope you enjoy playing.
Reply from touchtennis
Yeah FedEx are terrible. I will refund your shipping. Sorry about that. Hope it didn’t detract from your enjoyment of touchtennis. Rashid, Founder
Great professional and friendly help to…
Great professional and friendly help to fix a problem that arose with delivery. Quality of products incredible.
29 May 2024
Reply from touchtennis
Any time Ross! Hope to see you at a tournament some day! Rashid
Received way ahead of schedule.
4 June 2024
Reply from touchtennis
Thanks for the 5*! I hope you enjoy playing touchtennis as much as you like our shipping!
The order
The order, subsequent communication and delivery went smoothly. I can only recommend touchtennis shop.
27 April 2024
Reply from touchtennis
Thanks so much Alexandr. Glad you got your stuff and I hope you enjoy playing!
Nice purchase experience
Nice purchase experience, quick shipping, fun products!
Considering buying the bag and two more racquets. Gotta see if I can convince more friends out here to try touch tennis on our local pickleball courts.
Thanks for making this sport happen!! And hello from Oakland, California.
Mitch
13 April 2024
Reply from touchtennis
Glad you found us! Thanks so much for the kind feedback Mitch!
Balls dispatched quickly
Balls dispatched quickly. Arrived safely.
DpD had an unexpected problem so balls were a few days late.Not Touch Tennis Fault. Quick dispatch. Nice product.
9 April 2024
Reply from touchtennis
So glad you got them and thanks for the review! Sorry we couldn’t get them to you sooner!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.