I was thoroughly impressed with Michael going above and beyond to help me resolve the socket error issue we were experiencing with our FD150. He patiently walked me through step-by-step troubleshootin... See more
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Robin displayed great patience and customer service! She was very kind. I had to call back after the first conversation and she had the same demeanor - let's not forget the humor which helped me not... See more
Mike Abbotts has gone above and beyond for our account continually. He is responsive, knowledgeable, helpful, as well as patient with all our account needs and my many questions. He has made time fo... See more
Found an issue in my account and called. Spoke to a Dominique, who was very attentive and listened to the issue before responding. Did some research on her side and found the resolution right away.... See more
Company details
Written by the company
TouchSuite offers all-in-one payment processing solutions to small and medium-sized businesses. Powering Simple, Fast And Secure Transactions! A leader in payment processing for over 20 years servicing 50,000+ merchants, TouchSuite's fintech solutions help business owners thrive by empowering them to scale quickly, easily, and affordably. TouchSuite's point-of-sale (POS) systems are fully integrated with affordable payment processing services, so that merchants can easily optimize their operations and gain a competitive edge. In addition to our POS systems and merchant processing, we offer access to working capital, and personalized support to our valued clients. With innovative, scalable, and affordable solutions, customers gain a powerful advantage when they choose TouchSuite!
Contact info
1081 Holland Drive, 33487, Boca Raton, United States
- 800-793-3250
- support@touchsuite.com
- touchsuite.com
4.3
Excellent
145 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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MATT WAS VERY HELPFUL TODAY WHEN…
MATT WAS VERY HELPFUL TODAY WHEN WORKING WITH FIRST DATA, PREVIOUS CUSTOMER. MATT WAS KNOWLEDGEABLE AND WORKED HARD TO FIND A SOLUTION TO MY PROBLEM. I WILL CONTINUE TO RECOMMEND MATT TO OTHER BUSINESS CUSTOMERS.
6 May 2024
Dominique made this process so smoth…
Dominique made this process so smoth and easy. Answered all my questions immediately and made sure i was completely satisfied with the new pos system.
24 April 2024
Very Prompt
Very Prompt, efficient and friendly service. A breath of fresh air!
Dominique Jaggon-Morris was truly awesome!
23 April 2024
Dominique has been incredibly helpful
Dominique has been incredibly helpful. This is our first online store so we are still learning and she has been incredibly helpful with any questions we have.
23 April 2024
Dominque Jaggon-Morris was great
Dominque Jaggon-Morris was very knowledgable and quickly told me what had happened. She resolved our issue quickly and followed up with emails.
10 April 2024
This was my first time calling for help…
This was my first time calling for help with getting our companies PCI Compliance and Matt was so helpful very patient and nice.
28 March 2024
Ms Dominique
Ms. Dominique listened the problem And solve the problem immediately, friendly person. Thank you for that your company like you to have her good job.
28 March 2024
Seamless customer service
27 March 2024
Unprofessional
Unprofessional
My experience with touchsuite was nothing short of a nightmare. Not only was the system difficult to use and unreliable, but it also managed to steal money from me. I had several instances where the system would incorrectly process my transactions, resulting in me losing money without any explanation or resolution from customer service. Do not trust your hard-earned money with a company that cannot be trusted to handle transactions with integrity and honesty. Avoid touchsuite at all cost!!!
17 March 2024
Unprompted review
Reply from TouchSuite
Hello,
It’s unfortunate that you had such an experience. We want you to know that we are committed to resolving your issues and improving our performance. To do that we need some information from you as we’re having difficulty locating an account with your name associated with it. Can you please contact us at 800-793-3250 and ask for Christian or Mike so we can identify your account and address your issues. We look forward to hearing from you and improving your TouchSuite experience.
This company is fraudulent please don't…
This company is not recommended, please don't do any business with them. Stay away from them..
25 March 2024
Unprompted review
Reply from TouchSuite
Hello,
It’s unfortunate that you had such an experience. We want you to know that we are committed to resolving your issues and improving our performance. To do that we need some information from you as we’re having difficulty locating an account with your name associated with it. Can you please contact us at 800-793-3250 and ask for Christian or Mike so we can identify your account and address your issues? We look forward to hearing from you and improving your TouchSuite experience.
Lookout this is a Scam
25 March 2024
Unprompted review
Think more than twice
I was doing business with this company, and they retained my money, after communicate with some colleagues, they are facing the same issue. stay far!
21 March 2024
Unprompted review
Reply from TouchSuite
Hello,
It’s unfortunate that you had such an experience. We want you to know that we are committed to resolving your issues and improving our performance. To do that we need some information from you as we’re having difficulty locating an account with your name associated with it. Can you please contact us at 800-793-3250 and ask for Christian or Mike so we can identify your account and address your issues? We look forward to hearing from you and improving your TouchSuite experience.
They are currently holding over 200k in…
They are currently holding over 200k in a “reserve account” and refuse to release it.
Don’t sign anything or trust a word they say with your business. Stay far away.
1 March 2024
Unprompted review
Robin gave excellent customer…
Robin gave excellent customer service.Very very helpful.Thank you for her.
18 March 2024
Everything went wrong
Everything went wrong. It's just business as they say and money talks but it turned out to be a one way street as I thought my best interests were involved but customer service is non existent to a point where it just felt like a scam. Beware please.
15 March 2024
Unprompted review
Reply from TouchSuite
Hello,
It’s unfortunate that you had such an experience. We want you to know that we are committed to resolving your issues and improving our performance. To do that we need some information from you as we’re having difficulty locating an account with your name associated with it. Can you please contact us at 800-793-3250 and ask for Christian or Mike so we can identify your account and address your issues? We look forward to hearing from you and improving your TouchSuite experience.
easy to setup
I felt like the staff was really responsive and engaged. Helped me with each step of the way
13 March 2024
Dominique and Blanca did a great job…
Dominique and Blanca did a great job helping me finish my pci compliance. Thank you so much. Quick and easy.
13 March 2024
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