A very easy process from.start to finish. Had an initial discussion with an operative and then supplied basic information.ation. a couple of calls to inform of progress and then is was done. £500... See more
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See what reviewers are saying
Excellent, efficient honest and reliable. They kept me updated throughout the process form when I signed up on their Facebook advert. Now just got a cheque through the door for £478.21 They e... See more
Company replied
Really quick and easy to use they got back with no problem. Really good kept me informed throughout the whole process and didn’t have to wait too long either but it will be really good if they can... See more
Company replied
I'm not happy with this company, they have received my refund from hmrc but, I have not received my payment from them. Why does it take 35 days or more for security checks when all of my details were... See more
Contact info
Manchester Business Park Aviator Way, 3000 Aviator Way, Wythenshawe,, M22 5TG, Manchester , United Kingdom
- 0161 518 0944
- info@touchstoneclaims.co.uk
- touchstoneconsultinggroup.co.uk
Great and very smooth process
19 December 2023
Unprompted review
Very smooth
I have not had any problems with Touchstone. All the hassle of dealing with HMRC has been taken away, yes, It has a cost, but half of any amount is better than none and it was all done with very little input from me. Thank you for your help.
30 April 2024
Unprompted review
I'm not happy with this company
I'm not happy with this company, they have received my refund from hmrc but, I have not received my payment from them. Why does it take 35 days or more for security checks when all of my details were given prior to the claim being sent to hmrc. Are they claiming interest on my money? If I had known it was this bad I would not have used them. They do not reply to any correspondence and the phone line when you eventually get through sounds like a residence and not a business.
13 December 2023
Unprompted review
Not So Happy
I read a lot of happy customers using TouchStone.
Maybe I am one of those not so happy. In September 2023 I agreed with Touchstone to deal with my PPI refund. In January still no refund but a request I supply an copy of the amount of tax deducted from my PPI payout. This I did in January 2024. Emails too TouchStone get answer HMRC are just slow.
So since September 2023 till March 2024 not a penny and a good Fee for TouchStone.
11 March 2024
Unprompted review
Made it easy to claim tax back from my…
Made it easy to claim tax back from my PPI claim. I originally used another company for the PPI claim, received an email from them advising that you could now claim back the tax paid. It was linked to touchstone. I filled in the details online, about 2-3 weeks later I was informed of my tax refund. A little shocked at the % of the refund the company would be taking for completing the claim. But all in all it was a very easy process with very little to do and I now have my 52% of the tax claimed back in my account.
14 February 2024
Unprompted review
Love talking to them
19 January 2024
Unprompted review
Reply from Touchstoneconsultinggroup
Dear Ashleigh,
Thank you for your feedback. We are very happy to hear that you are happy.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
A success
Everything made easy and the whole thing was smoothly processed
20 November 2023
Unprompted review
Reply from Touchstoneconsultinggroup
Dear Nigel,
Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
very happy with the result
very happy with the result, i got the cheque before the e-mail to tell me
16 December 2023
Unprompted review
Reply from Touchstoneconsultinggroup
Dear Terry,
Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
I received my PPI tax refund.
I received my PPI tax refund.
Good company service. Thankyou
3 January 2024
Unprompted review
Reply from Touchstoneconsultinggroup
Dear Kay,
Thank you for your feedback. We are very happy to hear that you are happy with the service.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
Unhappy but HAPPY
I was a little horrified on the amout I received.
But after talking to a very polite person from Touchstone spoke to me about “ reading “ terms and conditions, I was very happy with my cheque and the speed that I got .
Thank you Austin
2 January 2024
Unprompted review
Reply from Touchstoneconsultinggroup
Dear Austin,
Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
Reply from Touchstoneconsultinggroup
Dear Mohamed,
Thank you for your feedback. We are very happy to hear that you are happy with the service.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
Gofimely responses
Gofimely responses, helpful with concise and clear information.
23 October 2023
Unprompted review
Reply from Touchstoneconsultinggroup
Dear Andrew,
Thank you for your feedback. We are very happy to hear that you are happy with the service.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
Absolutely disgusting company
Absolutely disgusting company. I was tricked into checking to see if I had a tax owing to me. When I discovered I was owed £539.00, the repayment was sent to this company and they have informed me that they will be keeping 48%of my repayment, and that a cheque will follow in 35 days. This is absolutely abhorrent behaviour and a true scam! Will be shouting from the rooftops regarding this company.
14 December 2023
Reply from Touchstoneconsultinggroup
Dear Claire,
Thank you for taking the time to review our business.
We have noted your feedback regarding your recent experience with us.
We would like to discuss this further with you to better understand and address your concerns.
Please contact us on info@totaltaxclaims.com or call us on 0161 518 0944.
Your feedback is valuable to us as we continuously strive to improve our service.
We look forward to resolving this matter with you.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
Company is good it’s helpful to me in…
Company is good it’s helpful to me in all the process
13 December 2023
Unprompted review
Reply from Touchstoneconsultinggroup
Dear Faiza,
Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
GREAT SERVICE
Great service. Didn’t take them long to reply to me and they managed to get me my refund pretty quickly. Would highly recommend.
30 November 2023
Unprompted review
Reply from Touchstoneconsultinggroup
Dear Daniel,
Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
Best service good customer very careful…
Best service good customer very careful
29 November 2023
Unprompted review
Reply from Touchstoneconsultinggroup
Dear Leitycha,
Thank you for your feedback. We are very happy to hear that you are happy with the service.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
Amazing customer service I never…
Amazing customer service I never received from other companies very kind and polite staff to speak like a friend good communication I really like to work with this company they are outstanding customer service thank u very much xx
6 December 2023
Unprompted review
Reply from Touchstoneconsultinggroup
Dear Naz,
Thank you for your feedback. We are very happy to hear that you are happy with the service.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
Reliable and efficient
Fast, reliable, efficient and had no issues. Good communication
6 December 2023
Unprompted review
Reply from Touchstoneconsultinggroup
Dear Swati,
Thank you for your feedback. We are very happy to hear that you are happy with the service.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
A great friendly service i have used…
A great friendly service i have used before. Always plesent and professional and informative. From start to finish it was less than 3mths and the rates fair.
5 December 2023
Unprompted review
Reply from Touchstoneconsultinggroup
Dear Phillip,
Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.
Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944
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