I can honestly say that this shop in Blaby is fantastic. The choice and range of products are amazing and the customer service is second to none. So welcoming.. so helpful, they cant do enough for y... See more
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Great shop great service and great staff. If you have any questions or concerns go in and Steve or Will are more than happy to help you out. It’s like having a family member in the industry and they... See more
The most helpfull staff, spotless shop. Wouldnt go amywhere else. Fantastic. Thank you Dean
I popped into store today for the first time as I only stopped smoking during lockdown so have been buying Products on their website. I was served by Max & he couldn’t do enough for me! We ran into a... See more
Company details
Written by the company
Welcome to Touch Of Vape. Our mission is to bring the shopping centre to the high street and offer you the very finest experience in vaping. We are a specialist vape boutique and e-cigarette store. Stocking all the leading brands of e-liquids and hardware for vaping and e-cigarettes. There are reports from Public Health England that outline the scrutiny amidst the vaping industry currently and debunk these efforts. Public Health England have stated vaping is 95% healthier than smoking, these reports are made publicly available.
Contact info
Unit 2, Forge Corner, LE8 4FZ, Leicester, United Kingdom
- 0116 278 0777
- internetsales@touchofvape.com
- touchofvape.com
4.7
Excellent
212 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Item was ready for me within 5 mins of…
Item was ready for me within 5 mins of my online order, unbelievable service. Polite and friendly staff and excellent choice of items x
31 October 2022
They are so friendly and helpful in the…
They are so friendly and helpful in the shop. Ordering online is very easy
24 October 2022
So after having smoked for nearly 16…
So after having smoked for nearly 16 years the guys at the vape shop introduced me to disposable vapes and I managed to quit!! Since then, the guys have also guided me on the best vapes to buy and juices to try! Highly recommend, both in store and online ordering is just as smooth! Don’t ever change - not often you find a shop that provides a friendly customer experience!
24 October 2022
Unprompted review
First class help and service
24 October 2022
Unprompted review
AVOID AT ALL COST!
AVOID AT ALL COST!
Absolutely terrible shop with shocking service and devices. Device blew up on me after 3 1/2 months and the manager didn’t care one bit. Refused to do anything about it even though I’d been in and reported issues with it previously. Kept on being told it’s normal up to the point the warranty ran out.
Also, the devices are extremely over priced. Went to a different local store after and found devices at half the price and better quality. Wish I knew that before ever stepping foot in this horrid place.
21 October 2022
Unprompted review
Reply from Touch Of Vape Online
Hi Jordan,
As we have already stated,
After speaking with the team, we can conclude the product was bought back in July, you returned to the store having issues after you were using the wrong kind of e-liquid. We informed you of this and tried to help you get the most out of your device.
You then came back demanding a refund or exchange, which you are well within your rights to, our return policy is 3 months, provided you have the receipt and the original box, which you are informed of at point of sale, as is the case within the industry. This is listed in store, on your receipt and on our website. You couldn’t provide this nor did you have an account with us to track the sale. You then got very aggressive with our staff member, swearing at them and getting violent. We do not accept this kind of behaviour.
Had you not acted in this way we may have been more inclined to help you, the device in question we have sold thousands of and have never had this issue so we would have taken this problem very seriously and done whatever we could to have rectified it. We also sell the device at £19.99, which matches the online price, therefore very competitive for a retail store, rather than £24.99 which is the standard rate at every other shop.
We also have kits in that same category at £34.99, £39.99 and £54.99, it’s unrealistic to expect a starter kit at this price point to last for a long period of time. Saying that, you still get our 3-month warranty, our attitude to warranty we would put up against anyone else in the city.
We do not manufacture anything, but still offer a very generous warranty as a "retailer" of three months, the manufacturer directly may offer 12 months. We are just retailers. All clients are advised at point of sale verbally and also written on the receipts about warranty period with receipts and box.
If you are still unhappy, return to the store and we will happily refund you in total.
I always go to TOV
I always go to TOV, the lads are always friendly and help with anything!
17 September 2022
Always fab
Touch of vape his a good shop the staff are really helpfull and their polite I always use that shop all the time it’s the best 1 around
8 September 2022
Always fab customer services
Always fab customer services - even when turn up to collect without having prior message saying order ready. 😀
3 September 2022
Great service
Great service, good communication about order and delivery, product exactly as described. Thank you
15 August 2022
friendly and helpful staff
friendly and helpful staff , easy to place orders and fast delivery
6 August 2022
Great service and always helpful
6 July 2022
Excellent service 👏
4 July 2022
Fantastic first experience
I decided to order from here thanks to a friend recommending. I'm still struggling to go into stores so, being able to order online was helpful (although, needed to spend £40 for free delivery!) However, I'm really happy with what I've received. I had a call from my local store to advise me of an item that was out of stock and they were so friendly, I love some good customer service. I would fully recommend so far and will certainly use again. Hoping to find the courage to go in store next time. Thank you
24 June 2022
Reply from Touch Of Vape Online
Thanks for the review Helen, glad we could help and hopefully we see you soon!
Excellent products and helpful messages…
Excellent products and helpful messages from staff. Slight delay in shipping due to jubilee couriers, but I was compensated by the shipping charge being refunded and a 20% discount code in my parcel.
9 June 2022
This place is my go to for everything…
This place is my go to for everything vape! Rich and and the team are great and really try and provide a tailored solution as opposed to just up selling
31 May 2022
4 working days later and still no item
4 working days later and still no item. I’ll go back to ordering from bigger vendors with better delivery options
8 May 2022
Geekvape ageies b100 xl pod 510 plate
XL pod and a 510 plate for Geekvape ageies b100 quick delivery recommend
30 April 2022
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