Totsbots have been bought by Peejamas. I placed an order and am missing an item from the delivery. I've emailed twice the company twice but got no response and there seems to be no other way to contac... See more
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We bought a few items from Tot Bots. The delivery and service were excellent. Unfortunately the biodegradable nappy liners gave my son nappy rash - liquid doesn't appear to go through/isn't soaked aw... See more
Company replied
Bought to be used as night nappies for my nearly 3 yr old who we still potty training.I have used them before so was confident purchasing them. You need to wash them few times before use for them to a... See more
Company replied
Amazing customer service.ordered as part of local council scheme ,the code wouldn't work but customer service very kindly put it through manually and delivered it before the due date. Only downside... See more
Company replied
Company details
Written by the company
Award winning reusable nappies, made in the UK. Making the world a fluffier place to pee in since 2001.
Contact info
259 Summerlee Street, G33 4DB, Glasgow, United Kingdom
- +44 141 774 6437
- hello@totsbots.com
- totsbots.com
Hasn’t replied to negative reviews
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Exactly the nappy bin I needed
Exactly the nappy bin I needed. The website is easy to navigate around and the payment was straightforward. Delivered fast as well.
Many thanks!
We just love our Tots Bots AIO's
We just love our Tots Bots AIO's - as does our son. By far the best AIO's we have, and we've tried a few. Highly recommend!
Non conventional use - excellent products
Great company to buy from , I bought one of their nappy buckets ,so ordered the bucket liners , some wash cloths and washing powder.
My use may be a little 'outside the box' as the bucket is used for adult washable incontinence wear. Which the powder does a fantastic job of washing , the little washcloth are a great size for covering the opening on the cpap mask to stop flies or any other things going in it - I'm sure they would also be excellent for their traditional uses to but feel maybe their missing out on an expansion area for the company as marketing the bucket which is larger than a standard bucket and closes tightly with catches is ideal for any child or adults items not just baby reusable. Also the washing powder had things smelling fresh an clean and irritant free.
Great customer service
Fast delivery, great customer service when I needed to return something. Products are high quality.
Pretty
I bought these for my granddaughter who won't be arriving until November. They look lovely quality and bright. However, I think a booklet listing each item and some instructions on how to use them would be a brilliant idea
Leaky Nappies
Unfortunately they don’t seem to work. I’ve got the all-in-one Tots Bots nappies but they leak from the sides as the liner appears too thin for the nappy. Contacted customer services who asked me to send pictures, which I did, and have not had a reply since. Spoken to other users who have had the same problems and have had to buy additional products to stop these from leaking. I have been using different branded reusables for 6 months now without issue.

Reply from TotsBots
Lots of pros, one con.
Shipment was fast and reliable, quality of nappy wraps is great and the aesthetics are just beautiful. The only thing we didn't like much was the new closing design of the size 2 wraps: While the earlier models used to have, like, detached flaps (and the smaller ones still do), this size now has ones that aren't detached. This leave less room for (chubby) legs and might be a bit less comfortable for the toddler.
All in all, still great high quality products.

Reply from TotsBots
Everything by the book
Fast process from ordering to delivery. Regular updates on order. No unnecessary amount of packaging. I would love though if shipping could be international, not all product/design available at Hungarian retailers, sadly.

Reply from TotsBots
Customer service needs improvement
The diapers are all nice and what I expected. The customer service however, there's more to be desired there. I ordered a few things plus a kit of EasyFit all-in-one Nappy 3 Pack - Woodland diapers for my baby boy, they were all 3 different colors on the website, but nobody called me to tell me that they have ran out of one of the colors, so they just straight up sent me two pink ones instead without calling me or messaging me to check if I'm ok with that. I have worked in customer service before and we would always call first to check if it's ok with the customer, but nobody asked me. When I messaged they said I can return them if I want to, but this gets really complicated for me because I order all the way from Bulgaria through an additional delivery company and any kind of shipment like that is more expensive than the diapers themselves.

Reply from TotsBots
Excellent products and customer care
The company's products are great and they have amazing customer care. I made an order right before going on holiday and they agreed to send it when I returned home! Highly recommended!

Reply from TotsBots
Very Happy Customer
Wow! What lovely bright colourful designs. I especially like the farm print. My baby is 4 months and the buttons made it very easy to fit to size. The inner pads are very absorbant and the disposable liners simple to use. I am so pleased the all in one starter set can expand as she grows. I emailed the team and the customer service was reassuring giving me all the info I needed and an update on my order. Thank you Tots Bots.

Reply from TotsBots
Tots bots bundle
I bought a bundle pack - unfortunately 2 of the wraps were missing from the pack but I emailed and they responded straight away and sent the wraps out separately. We have only just had our baby so haven’t used the nappies yet but I’m looking forward to trying them.

Reply from TotsBots
Not great
I used real nappies with my previous 2 children... Prefolds and a wrap. Therefore I wanted to give all in ones a go.
I don't find these particularly absorbent and they take forever to dry so I didn't find these very useful.
They look pretty though I guess

Reply from TotsBots
Amazing product
Good nappies but no customer response
AIO Nappies work well for us when an addition booster is used too, but one nappy arrived with a small hole in it where the popper had been moved. I contacted tots bots but haven't heard anything back about it which is my reason for 3 stars.

Reply from TotsBots
OK overall but not for us
Although I originally liked the idea of a Velcro fastening it is actually more hassle than it’s worth when it comes to washing (Velcro sticking to other nappies). I also loved the idea on the insert being inside the nappy however this seems to lead to them taking if longer to dry in comparison to other nappies I have that use seperate inserts. It took a while to fit them well enough on my little one to prevent leeks but I think we finally have the hang of it. Overall ok but we have found another brand works a little better for our needs

Reply from TotsBots
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