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Rated 1 out of 5 stars

Totsbots have been bought by Peejamas. I placed an order and am missing an item from the delivery. I've emailed twice the company twice but got no response and there seems to be no other way to contac... See more

Rated 3 out of 5 stars

We bought a few items from Tot Bots. The delivery and service were excellent. Unfortunately the biodegradable nappy liners gave my son nappy rash - liquid doesn't appear to go through/isn't soaked aw... See more

Company replied

Rated 5 out of 5 stars

Bought to be used as night nappies for my nearly 3 yr old who we still potty training.I have used them before so was confident purchasing them. You need to wash them few times before use for them to a... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service.ordered as part of local council scheme ,the code wouldn't work but customer service very kindly put it through manually and delivered it before the due date. Only downside... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

Award winning reusable nappies, made in the UK. Making the world a fluffier place to pee in since 2001.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great product and fantastic service.

Great product and fantastic service as always. Totsbots is a local manufacturer to me and my family which I really like. The products are well made, very reliable, and my son has worn them from newborn up to toilet learning (just starting). The last purchase I made was of some sale items to top up our nappy stash and I would say their products are improving over time. I look forward to using these again if we are lucky enough to have any more children.

2 March 2022
Rated 5 out of 5 stars

Great 👍

I bought some nappy covers through totsbots and was very happy with the speed at which they were delivered, my Mum had bought some of the small covers when my little boy with a newborn and as he started to outgrow them we found he gets on really well with cloth nappies so we decided to buy the bigger size too. We're very happy with the quality and haven't had a leak yet!

2 March 2022
Rated 5 out of 5 stars

Absolutely love the tots bots swim Nappies

Absolutely love the tots bots swim nappies - wouldn’t buy any others!. They are so soft with such a lovely designs. There is never any leaks and I always feel confident it will contain everything while little one is swimming.

2 March 2022
Rated 5 out of 5 stars

Great service and products once again…

Great service and products once again from TotsBots! We upgraded to the larger (size 3) night-time nappy and couldn't be happier. The size 2 still fits but the extra stretch of the size 3 means our incredibly wriggly 18 month old is very comfortable in his nappy overnight.

27 February 2022
Rated 5 out of 5 stars

Great customer service

Great customer service! Have yet to use the nappies as not due for a couple of months, but they look cute and I've chosen them through a family's recommendation

24 February 2022
Rated 5 out of 5 stars

Excellent service

Our nappies arrived really quickly after ordering. There were a couple where the laundry tabs hadn't been sewn properly but one email to TotBots and they sorted it by sending a pre-paid envelope and then sent them back after completing the repairs. They also answered other questions I had about reusables as we are new to all of this and I wouldn't have any issues emailing them with any questions I have.

22 February 2022
Rated 5 out of 5 stars

5* products and excellent customer service

It was hugely important to us to use an environmentally sustainable product for our baby. The best night-time nappy is the bamboozle by far and we have tried many different brands through our local nappy library before making our many purchases. I also love the easy-fit all-in-one. Less bulky than some other brands and lasts 3-4 hours! Brilliant prints and we are helping reduce waste and saving the planet. I've even sent these nappies to friends with babies abroad! - and they all love them! Once we stop using them I will donate our stock to our local nappy library, and until then, I help spread the word!
Our most recent purchase was swim nappies for our growing toddler and Laura from the Totsbots team had got back to say they sold out the one we have chosen (from the sale range) and asked to chose another one. The one we have picked wasn't in the sale and Laura has honored our order at the special sale price, which was a bonus! Great customer service too!

20 February 2022
Rated 5 out of 5 stars

Versatile day and night system

I love the tots bots system because the nappies are so versatile. We use the snap in boosters with the wraps during the day (and I also use flats/muslins which fit nicely in the wraps too) and the fitted nappy with extra boosters and a wrap for night time. The night time nappy lasts a full 12 hours which is great. The prints are pretty too! I’ve grabbed a few bargains in the sale recently which is a bonus.

17 February 2022
Rated 2 out of 5 stars

Didn’t work for us

The designs are super cute, but I’ve only had leaks from these nappies! They also take ages to dry and my daughter keeps getting sore only when using these nappies and a liner, even when changed every 2 hours. I’ve now got a whole stash of these nappies but can’t use them.

14 February 2022
TotsBots logo

Reply from TotsBots

Hi Zoe,
I am sorry to hear that your having leaks with the nappies, if you drop our customer service team an email they will happily run through some troubleshooting with you as quite often the leaking can be resolved with some troubleshooting :)
Tots x

Rated 4 out of 5 stars

I spent a while picking out which…

I spent a while picking out which nappies I wanted for my son but then got sent a random
selection of them.. not a massive issue there all lovely but just found it strange - if they are going to send you out a random selection then just state that on the website... some people might not be happy about it.
Love tots bots easyfit though they are the best nappies.

13 February 2022
TotsBots logo

Reply from TotsBots

Hi!

Thank you for leaving such a wonderful review! We are sorry to hear about the different prints, I will pass the feedback on RE updating the website :)
Tots x

Rated 4 out of 5 stars

I love them for the little one

I love them for the little one, they just need an simple guide for the husband to use them properly.

11 February 2022
TotsBots logo

Reply from TotsBots

Thank you for leaving a wonderful review!
I will pass on the idea for an easy how to :)
Tots x

Rated 5 out of 5 stars

Good offers

Good offers, easy to order.

11 February 2022
TotsBots logo

Reply from TotsBots

Thanks for leaving such a great review!
Tots x

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