In my case, I wasn't trying to do anything complicated. The payment area button hid behind the keyboard on my older ipad. It was already my second coffee, so maybe I was impatient, but still. I stoppe... See more
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Switching between portrait and landscape mode on Chrome mobile does not crash or reset active live tables.
The spending summary missed my Visa deposit, then added it after I refreshed twice. If the overview is meant to help control spend, it should not behave like a slot machine itself. I kept checking it... See more
The mobile browser version runs perfectly at 60 frames per second on Safari without draining battery life.
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I looked before bed and Live Roulette…
I looked before bed and Live Roulette tables appeared closed after midnight. It stayed that way after refresh, and that did not add up.
Registration was quick
Registration was quick, sure. After that the cashier, bonus page, and help centre all used different wording for the same account status. The account page gave me nothing clearer. The issue stayed unresolved in the history
I opened ticket #52760 after the…
I opened ticket #52760 after the account page contradicted itself.
The issue was that the transcript disappeared when the window refreshed.
polite wording did not fix the wrong answer.
I noticed it because I checked both desktop and mobile.
Remained in the car outside work…
Remained in the car outside work reading the offer conditions since the wifi in there is patchy, and the 7 day expiry starts from claim, not from deposit. that is not on the tile.
Closing the account needs an email and…
Closing the account needs an email and a reason.
At the bingo hall
At the bingo hall, asked the floor staff why my ticket number was skipped in the raffle draw. He checked the roll, shrugged, and said the strip “must not have printed properly”. Great.
Fire Joker froze after a feature…
Fire Joker froze after a feature started.
The round returned later, but the balance updated late enough to make me nervous. I hate when the game looks fine and the money page lags.
I hate having to screenshot every step like it is homework.
Recently played is a mess
Recently played is a mess. It kept a slot I opened by mistake but forgot the live table I used twice last night. The status did not explain the next step. The account page gave me nothing clearer.
mobile login sent me back to the…
mobile login sent me back to the verification screen repeatedly.
Live Blackjack loaded the video but not…
Live Blackjack loaded the video but not the controls. What annoyed me was that favourites emptied itself after logout. a ten-minute break became lobby troubleshooting. I checked again later and the wording still had not changed.
Before I gave up
Before I gave up, two agents gave different answers about case 8206. No warning, no clear status, just another page to refresh.
24 cashout
24 cashout, same card used for deposit, still stuck on pending
The cashier timer reset twice and chat pasted a generic line about processing times
The detail mattered because the balance had changed
Complained about free spins that never…
Complained about free spins that never landed and Nick who replied by email pasted the whole FAQ into chat, without reading that I'd already said I qualified.
never recommending this to a mate
At the bingo hall
At the bingo hall, one staff member said the late game was included with my pack, another said it needed a separate ticket. I only found out at the table when the caller had already begun.
the favourites list emptied itself…
the favourites list emptied itself sometime on the wednesday and i had about thirty slots saved in there! no email, nothing in the account notes, and support called it a display issue
The spending summary missed my Visa…
The spending summary missed my Visa deposit, then added it after I refreshed twice. If the overview is meant to help control spend, it should not behave like a slot machine itself. I kept checking it like an idiot and still learned nothing.
My limit changed late.
Date filter put Sunday spending under…
Date filter put Sunday spending under Monday.
Half the providers they adverised just…
Half the providers they adverised just weren't there.
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