TØTE Reviews 

Notice how most of the ‘good’ reviews here are by people with only 1 review? Suspicious.

I have unfortunately been victim to a scam by Tote Label. I purchased a bag in May 2026 which I unfortunately didn't like so I returned it via their return platform (UK to NL) Monta returns.

I purchased a DHL label costing around €15 which failed and didn't generate a label. I had informed Tote of this who promised in writing that I can simply pay to use a courier of my choice to return it and that the failed DHL label would be refunded to me.

Whilst they did return the cost of the bag, they eventually told me that they cannot refund me the failed DHL label anymore and that was the end of the conversation. I persisted until they finally told me that they would try to reach out to their logistics partner to organise a refund. After two months, I heard nothing. I reached out again and was ignored. I would not shop with this brand ever again, my first red flag should've been the aggressive cheap marketing tactics this brand employs.

I have now initiated a case with De Geschillencommissie and hope that they can force Tote to return my money.

August 17 Edit: Still no refund - just more false promises

Great customer service, fast shipping and good looking product

Incredible customer service. My order arrived a bit damaged, but the helpful costumer service folks helped me and sent me a replacement. Can recommend!!!

Dont bother. While the idea is good, the bag that I got was very poor quality with the press studs not closing properly. Trying to get return instructions is painful. A pity i got sidetracked on Instagram!

Tøte is an amazing company! I had a minor issue with the product I ordered, but Marc from Tøte’s customer service resolved it quickly and provided excellent service. Props to both Marc and Tøte for helping me out!

I bought a Alta bags, which looks nice, but the quality of the craftsmanship is very poor. After using it only three times, the stitching around the zipper started coming apart, with loose threads continuing to unravel. These threads get caught in the zipper, making it difficult to open and close. For this reason, I can only give 1 star. Considering the manufacturing quality is very disappointing and far from what I expected at this price.

I got the SIV bag and it’s not nearly as nice as it looks in the pictures and honestly looks cheap. The quality doesn’t seem great either. I can already feel the zipper breaking down after a couple of days of usage. The only reason I’m not returning is, returning is not free which I didn’t realize at the time of purchase.

Customer service is impeccable, shipping is fast. I messed up my delivery address and they accompanied me the entire time until i got my order, all of this in basically a week's time. If only all customer services were like this. Thanks TØTE!

I received the wrong bag but customer service were so great. They sent me a new one and let me keep the wrong one!

Really nice products and specially great service, had a minor issue with one delivery which as promptly solved.

Bought a duffle bag that I love from the moment I got it and used for my everyday activities. Unfortunately the zipper broke shortly after but Marc and the team from TØTE were quick to find a solution. Just got my replacement bag and I’m so grateful that I could receive the exact same model.
Big up to TØTE, I’ll definitely buy from you again!

I had a bag, which has a damage after 1 month. The support send me an mail very quickly and after 3 days i had a new one. The support was very friendly and helpful.

Great customer service.

They ask for 10.99 EUR (return label) if you want to return the bag - even if unused. I just didn't like the color.
Everyone, keep in mind when buying.

Bonus points (not), you have to pay 10.99 EUR first. It’s not deducted from the amount you paid already. So it’s your risk when you return it.

The sewing in my Tote-bag came apart under a year after buying the bag. I contacted Tote to get a refund and they answered me really fast and offered to send me a new bag. Very helpful and good costumer service :)

Excellent and comfortable product. I bought an SIV and a TOTE bag. Super professional customer service, they replaced the SIV bag within 24 hours because the zipper was defective. Completely satisfied.

Great team, and great products!

Scam artists. I signed up for up to 50% off. Not 50% off but the bag came up as £30. Hit buy and it added £5 for p&p. Then just before I pressed pay on Apple Pay it went up to £40???

Had a slight problem with my initial order and the prompt response and willingness to resolve my issue was truly impressive. Faults happen sometimes but the speed with which Tote proactively contact me following a previous review I posted underpins what a company should do when issues arise. They replaced the product and I’m 100% ordering from them again in different colours!

Avoid if you might need to return anything. I ordered two bags; one arrived with a zipper so poorly made that it grips and won't close properly.

What followed was weeks of email back and forth. Customer service repeatedly asked the same question about why I wanted to return the items, even after I'd already explained it clearly (with video and pictures) and even after they'd already agreed to process the return. Every reply seemed to ignore the previous email in the thread.

The return process itself was a mess. I paid for their return label through their own portal, but the download link just failed. Rather than fixing it, they asked me to arrange my own courier instead, which meant sending an item internationally back to the Netherlands. I then had to chase them repeatedly just to get the basic information a courier needs: a proper contact name and phone number for their end, none of which they volunteered upfront.

Instead of simply processing the return, I was also repeatedly pushed to keep the bag in exchange for store credit, on the grounds that returns are bad for the environment (which I agree with), but their entire business model is selling more bags and generating more deliveries. If they cared about environmental impact, they wouldn't offer store credit and encouraging more consumption and deliveries.

The refund itself was also mishandled. They first reimbursed me for the postage label that failed. Then, once they finally refunded me for the bags, they deducted the £11.08 for the postage they refunded previously. I explained to them and they acknowledged the error, but instead of just paying it, they offered more store credit and a free bag. At this point I have no interest in either... I just want what I'm actually owed.

Poor product quality, a returns process that fights you at every step, and a refund that conveniently came up short. I wouldn't order from here again.