Kept well informed of my delivery and when it would be delivered to me. This company Total Source Ltd is the best company totally focused on customer service. Also a big mention to Brian who deli... See more
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So easy to order exactly what I wanted namely a large stepladder that I had tried to get in 8 different hardware stores . I ordered it from total source and it arrived within 3 days great service will... See more
Company replied
Extremely satisfied with condition of my product. Item was well packaged When I queried with seller their response and feedback was excellent and they where very polite.
Company replied
Quick Google search for item..onto website then down through product size required..finally order and Paypal payment..beautifully simple..happy me. Thanks.🙂
Company replied
Company details
Written by the company
Total Source Ltd (TSL) founded in 2005 is an industrial distributor based in Ireland. We are based in Cork and Galway for customer service and convenience. To achieve best service and management for all our customers we use SAP Software to manage our sales, purchasing, warehouse inventory and ecommerce web-site. We supply all types of manufacturing industry including electronic, engineering, medical and pharmaceutical. TSL are ISO 9001 : 2008 Certified for our Quality Management System We offer a single source supply to all our customers. If you cannot find what you are looking for in our web-site please contact us with your enquiry and our sales department will source it for you with absolutely no obligation. Our product range is vast, from small precision tools, hand tools, power tools, safety products, material handling, furniture, cleanroom and ESD/EPA products/consumables, clothing and storage. We can outfit complete manufacturing lines or total warehouse fit out. Our product range has over 40,000 lines, with over 10,000 stocked product lines. All of our products are priced to compete for your business. We explore all global markets ensuring we purchase at the best price and in turn pass our competitive pricing on. Our aim is to provide high quality products with an exceptional level of customer service and we are continually seeking new ways to improve these elements of our business. Our team will offer a great response time to any enquire you may have.
Contact info
Unit 2 Racecourse Pk, Racecourse Rd, Parkmore, H91K26H, Ballybrit, Ireland
- +353 91 388800
- web@totalsource.ie
- totalsource.ie
4.8
Excellent
291 reviews
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Service commitment is second to none
Kept well informed of my delivery and when it would be delivered to me.
This company Total Source Ltd is the best company totally focused on customer service.
Also a big mention to Brian who delivered my ladder great guy.
Regards,
Neilus O'Sullivan.
30 May 2024
Follow up and back up service is…
Follow up and back up service is excellent
Delivery times exceptional.
28 May 2024
Web site easy to navigate
Web site easy to navigate, the ladder purchased was the best value on line and delivered within 3 days. Can't recommend Total Source enough !
29 April 2024
Reduce packaging please!
Can't fault the ease of placing the online order and fast delivery. Thank you for that.
However the amount of packaging .... Massive box and both paper and plastic internal stuffing.... is absolutely excessive and you must look at that in your operation. The product purchased is hard plastic so this level of packaging was unwarranted.
Plus I now have to pay another 6 euro for an additional green recycling lift!
26 February 2024
Reply from Total Source Ltd
Thank you so much for taking the time to leave feedback for us and letting us know the ease in which you ordered your product and the fast delivery. Unfortunately, we have had to take extra packaging measures for products due to the way parcels often get handled and damaged during transportation. We feel that a constant flow of returned items that have been damaged in transit to our customers, would only increase our carbon footprint more as we would end up having the same product shipped twice, once to yourself and once more as a return and then we would have to possibly send a replacement item thereafter which causes an even greater carbon footprint. We understand that this is not ideal, but we do not have much control over how your package is handled whilst in transit.
Great item and service many thanks
29 January 2024
Unprompted review
Very happy with fit and quality
Very happy with fit and quality. Measurement are exact .
15 January 2024
Jacket order
Great product, waiting on delivery but very quick response & update on delivery date when contacted. Would order from website again.
4 January 2024
I was charged in excess of €8 for a…
I was charged in excess of €8 for a package that came from Galway, I brought the package to the local Post Office where it was weighed and I was told that the max price for p/p was €6.20. My purchase was fine, the extra costs of Vat and P/P is ridiculous.
9 January 2024
Reply from Total Source Ltd
Good day Lulu, although we appreciate your feedback, we have no control over the VAT rate. The 23% VAT is applied to all products in Ireland for our Industry and is set by the government. Regarding your shipping concerns, the shipping on our site is adjusted to 1 flat rate shipping fee across the board for the whole of Ireland which meets the industry average. Our shipping costs are listed online when you purchase your product. We appreciate your custom and hope that you are enjoying the product you purchased from our store. The Total Source Team
Bought a jacket it’s not as good as I…
Bought a jacket it’s not as good as I thought it was going to be
2 January 2024
Reply from Total Source Ltd
Good day Dermot,
Thank you for taking the time to send us feedback. We have noted that the jacket that you purchased from us is from the Dassy Malaga range. The jackets are of a high quality and have many useful features, so we were hoping that you could maybe get in touch with our team regarding what features or design elements you feel the jacket is lacking to suit your individual needs, so we can offer assistance to you in finding a jacket that is better suited to you. Our team is always here to offer product support for customers, so please send us more feedback at sales@totalsource.ie so we can ensure that you get the necessary customer service you require.
Very Efficient Delivery & Well Priced
Delivered the product quickly and it was very well packaged. Also, said product was cheaper than elsewhere, so highly recommended.
9 January 2024
Reply from Total Source Ltd
Thank you for taking the time to leave a review for us Bullet and enjoy your purchase. The Total Source Team
Extremely satisfied with condition of…
Extremely satisfied with condition of my product.
Item was well packaged
When I queried with seller their response and feedback was excellent and they where very polite.
28 December 2023
Reply from Total Source Ltd
Thank you for taking the time to leave a review for us Ronan, much appreciated.
Delivered an item in Denmark I was…
Delivered an item in Denmark I was unable to buy locally. Everything went well at the item arrived in good condition.
28 December 2023
Reply from Total Source Ltd
Thank you for taking the time to review us Palle.
All arrived on time and exactly as…
All arrived on time and exactly as ordered all good
11 December 2023
Reply from Total Source Ltd
Thank you for taking the time to review us Joanne. Much appreciated
I actually still haven't received the…
I actually still haven't received the delivery.
GLS just seems to be unable to deliver or even make contact.
The first delivery in November was pretty much the same. I had the delivery after 11 days.
Very disappointed.
6 December 2023
Reply from Total Source Ltd
Good day Uwe, Thank you for your feedback. We have looked at the tracking for your item and GLS noted that they have tried delivering the order to yourself on the 10th and the 11th with no success as you were not present at the delivery address. It has been designated for delivery again today. If you have any further issues, please contact our team at 091 388 800 so we can assist you.
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