Totally Wicked USA  Reviews 

4,653
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Wicked service (in a good way)! I've been a customer since 2011 and I have never been disappointed not even once. From their fast delivery to their customer service. Way to go!

Rated 5 out of 5 stars

Great customer service. FedEx left package on front door. Got home but package missing. Call Totally Wicked & they sent a replacement order while they investigated. FedEx delivered to wrong address. N... See more

Company replied

Rated 5 out of 5 stars

Often times, it's not the product, but the people providing that product who earn our business. One person did that for me. My mod came defective. The fire button was "off". It looked like the man... See more

Company replied

Rated 4 out of 5 stars

Did have a tiny problem with a shipment but the service and speed of fix was awesome. Have used th company for a while and never before had any problem. Sure they are super busy with liquidation so... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Information provided by various external sources

Hello and welcome to Totally Wicked (TW). At the heart of our business is our customers. Without you, we have no business. While all businesses will be equally as effusive about the importance of their customers, the delivery on this intent often fails to live up to the expectation this focus suggests.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,653)

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Rated 5 out of 5 stars

The best e-cigarette site!

Fast service packaging is of high quality, and web site is easy to navigate. I am very pleased and happy with your services and I recommend you all the time! Thank You!

2 December 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the 5 stars, Barbara!

Rated 5 out of 5 stars

I adore Totally Wicked

I adore Totally Wicked, I have been a customer since shortly after its inception and have never had any problems.

30 November 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the review and loyalty!

Rated 5 out of 5 stars

Totally wicked is the best most…

Totally wicked is the best most realiable vape shop I’ve been to and they even help me when my vape is past warranty! I wouldn’t go to any other vape shop for another vape and I’m due for a new more powerful one.

27 November 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the review, Bambil!

Rated 5 out of 5 stars

Good company...Extremely fast…

Good company...Extremely fast shipping... good selection of products. Would definitely recommend this company to everyone.

27 November 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the feedback, Alan!

Rated 5 out of 5 stars

Have always helped me well above and…

Have always helped me well above and beyond- I always call when I need help and always received first class service, with absolutely no up-sales strategy. The couple friends that vape love you guys as well- thank you for being a cut above the rest!

26 November 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the kind words, Dagmar!

Rated 1 out of 5 stars

Incompetency

I purchased a vape bag as a present for my brother. The bag wasn’t in stock and now I’m waiting for a refund. Don’t advertise merchandise that you don’t have in stock.

25 November 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Hi Todd,

We apologize for the inconvenience, Sometimes our website stock count is off, It doesn't happen too often but sometimes we just don't catch the error in time. We hope you were able to purchase your Brother-In-Law a gift that arrived in time.

Agian, we apologize for the inconvenience.

Rated 5 out of 5 stars

Fast friendly service!

Yes, I would recommend this company to Vap users. I walked in to the store for my daughter, spoke the name of product, zip zip with my card and I was walking out!
Fast friendly service.

24 November 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the kind words, Annette!

Rated 5 out of 5 stars

Excellent

Excellent; no reservations; I would recommend this company to anyone.

23 November 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the endorsement, Lindig!

Rated 5 out of 5 stars

Best juice in the west

Totally Wicked has always been my choice for e-liquid. Best tasting and best smelling. The shipping is always fast and the team are always eager to help you with any issues. My 1 stop shopping is Totally Wicked. Great job guys.

18 November 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the endorsement, Ed!

Rated 5 out of 5 stars

Exceptional Service

5 star!!! Again we are turely statified with every single stage that your company has performed to make this customers experience exceptional .

16 November 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the endorsement, Francine!

Rated 4 out of 5 stars

Now an updated review

Update: I'm just bad and forgot to tighten more but how can I stop it from making bubbling noises?

14 November 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks for the review, Jacob. If you call us at 888-761-9425, we can try and help get the leakage issue resolved.

Rated 5 out of 5 stars

great company

always receive order quickly

14 November 2018
Unprompted review
Totally Wicked USA  logo

Reply from Totally Wicked USA

Thanks, Annie!

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