If there was a zero star rating you would have had one! Absolutely appalling service! Our 4 column lifts have been out of service for 4 weeks now. Had to turn away multiple jobs as unable to accom... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible service all round. Continuous pushy calls to get the sale. Equipment arrived and sat in our warehouse for over a month before it was installed. Despite deposit and first monthly payment being... See more
Bought a set of brand new brake rollers and a service plan at nearly 100 gbp a month. Date of next calibration keeps getting put back but no refund or compensation of any description. At over 1000 pou... See more
I participated in this course and test today. The information was good but the test questions were repetitive and the most annoying thing was you had to get 100% to pass. I got 16/17 like 6 time... See more
Company details
Information provided by various external sources
Heavy duty workshop solutions from the UK market leader in mobile column lifts. TotalKare also supplies heavy duty and light commercial fixed lifts, brake testers and offers unrivalled service packages and training.
Contact info
Totalkare Heavy Duty Workshop Solutions Ltd, B62 8PP, Halesowen, United Kingdom
- 01215852724
- sales@totalkare.co.uk
- totalkare.co.uk
1.5
Bad
43 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent piece of kit
Excellent piece of kit, very useful and good service back up. I would fully recommend this product.
25 October 2019
Unprompted review
Reply from TotalKare
Hi,
Thank you for taking the time to review us, we are pleased you are happy with the product and service back up.
TotalKare
allway a good correspondence
allway a good correspondence, very helpful when asked,
1 October 2019
Unprompted review
Reply from TotalKare
Thank you for your feedback it is appreciated and I will pass your comments on to the team.
Not very good communication between…
Not very good communication between sales staff & service department, Spent £16,000 on a new set of lifts & quite frankly people
in the service who control the engineers are sometimes quite rude & really don't care about you as a customer you are just a number, much better company when it was Sommers.
5 August 2019
Unprompted review
Reply from TotalKare
I am sorry you feel that our service department are 'rude & really don't care about you' I have passed your comments on to our service manager who will look into the matter and see what has happened for you not to be getting our normal high level of customer service.
The process from ordering through to…
The process from ordering through to delivery was very swift and no hassle.
17 June 2019
Unprompted review
Reply from TotalKare
Thank you for reviewing Totalkare, it is good to know that our team are doing a good job.
We have had nothing but trubble with…
We have had nothing but trubble with our lifts since we brought them.
Engineer gave us a price to replace a part when we got the biill it was 4x the price.
17 June 2019
Unprompted review
Reply from TotalKare
Thank you for your review, i am sorry that you feel like you have had nothing but trouble with your lifts. I have passed this review over to our service manager to review as this is not the normal service i would expect from our service department.
Good service
14 June 2019
Unprompted review
Reply from TotalKare
Thank you for your review, glad we are providing a good service.
Lift still not working
Waiting for a third visit to rectify a Hetra lift problem that's been going on for weeks
14 June 2019
Unprompted review
Reply from TotalKare
Thank you for bringing this to our attention, I will speak to the service department to see how we can rectify this problem.
we were in a lot of trouble with an…
we were in a lot of trouble with an expensive coach stuck in the air.Your engineer Ian Jackson was very quick to solve the problem,great costomer service and attitude.
Many thanks Kingley Webb
Woks Director
Wildmoor Truck And Plant Ltd
31 May 2019
Unprompted review
Reply from TotalKare
Thank you for taking the time to write us a review. I am glad Ian managed to solve the problem for you and we will pass your comments onto him as well.
Many thanks.
FROM PROVIDING THE QUOTE THROUGH TO…
FROM PROVIDING THE QUOTE THROUGH TO DELIVERY AND COMMISSIONING THE LIFTS EVERYTHING WENT VERY SMOOTHLY. A VERY PROFESIONAL COMPANY COMPARED TO SOME OF THERE COMPETITORS WHO NEVER REPLIED WITH A QUOTE EVEN.
THANKS
28 April 2019
Unprompted review
Visit by engineer was as promised
22 March 2019
Unprompted review
Reply from TotalKare
Thank you for your feedback it is greatly appreciated
Super service!!
21 March 2019
Unprompted review
Reply from TotalKare
Thank you for taking the time to review us it is appreciated.
Kept well informed at all times
Kept well informed at all times, good service
7 March 2019
Unprompted review
Reply from TotalKare
Thank you for taking the time to review us, we really appreciate all the feedback we receive.
Called on a Tuesday & had an engineer…
Called on a Tuesday & had an engineer on site by the Thursday! Very helpful & informative engineer, who fitted in around our work loading. Replacement bulbs fitted & fault looked into, with remedial advice should the issue occur again.
21 February 2019
Unprompted review
Reply from TotalKare
Hi Kevin,
Thanks for taking the time to leave us a review it is great to here that our engineer was helpful and informative. Hopefully you will no longer have any problems with your lifts but you know where we are if you need us.
The products were delivered and fitted…
The products were delivered and fitted on time. The team who came to install and commission the equipment where very good efficient, clean and safe workers.
26 January 2019
Unprompted review
Reply from TotalKare
Thank you for your review i am glad the team who came to install carry out the job we expect them to and that you were happy with the work. Thanks once again for taking the time to review us.
Very efficient
Very efficient, arrived at expected time.
Took time to explain how the fault had developed and components he fitted to repair the unit.
Very good
17 January 2019
Unprompted review
Reply from TotalKare
Thank you for taking the time to review our services it is greatly appreciated.
yes I would recommend your service
yes I would recommend your service . never had a problem.
17 January 2019
Unprompted review
Reply from TotalKare
Hi,
Thank you for taking the time to review our services it is appreciated greatly.
Very good and competent staff.
Very good and competent staff.
Mark especially very quick and thorough with his inspections and likes my tea!
17 January 2019
Unprompted review
Reply from TotalKare
Thank you for taking time to review our services, I will also pass your comments onto our engineer as well.
Great service
Great service. Although we could speak to an engineer who was on holiday. No one on call over Christmas ois a bit old fashion and not helpful for 24/7 industry.
8 January 2019
Unprompted review
Reply from TotalKare
Thank you for your review, I have passed you comments for on call engineers over the Christmas period to our service department so they can look into this for future developments within the service department as we understand there is a growing demand for engineers during this time.
Totalkare are providing a professional…
Totalkare are providing a professional service to us looking after two sets of mobile column lifts. We are very happy with their service and statutory inspections.
11 December 2018
Unprompted review
Reply from TotalKare
Thank you for the review your feedback is appreciated.
I have asked now 11 times do not email…
I have asked now 11 times do not email me and take me off the emailed list
It has not happened so I will MOT be purchasing anymore service or equipment from yourselves
11 December 2018
Unprompted review
Reply from TotalKare
Sorry for the inconvenience caused I will speak to all departments today to make sure your details are no longer in use for emailing lists.
Apologise once again as the intention was not to upset our customers but we do appreciate the feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.