totalityservices.co.uk Reviews 

65
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Juliana was super friendly and patient while I figure out some tech issues with logging in and getting my camera on. Knowledgeable and had all the answers to my questions.

Rated 5 out of 5 stars

Good Morning! I've joined Tempo this week. Everyone has been so very welcoming so far. Juliana seems such a nice person, reliable and approachable!

Company replied

Rated 5 out of 5 stars

Juliana Antonio inducted me regarding my IT setup with FMLM, meeting went very well. I didn't have many issues, just system and some windows updates were needed, other than that all good. Julian... See more

Rated 4 out of 5 stars

Rosetta Translation has used Totality for more than a year now and we are very happy with their service and how quickly they respond to our queries (even silly ones!) They are of great help... See more

Company details

  1. Software Company
  2. also in
  3. Computer Support and Service Company

Written by the company

Data Backup Software Reseller


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4.6

Excellent

TrustScore 4.5 out of 5

65 reviews

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4.6

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(65)

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Rated 5 out of 5 stars

Onboarding

Our experience of dealing with Totality so far has been very professional, and our onboarding process with Josh was excellent.

10 December 2020
Unprompted review
Rated 5 out of 5 stars

Very Highly Recommended

We have just completed onboarding with Totality. The entire process was arranged and carried out with utmost professionalism, extremely prompt turnaround and an attention to detail that was sorely lacking with our previous IT support. We look forward to a productive working relationship with a fantastic service provider. Well done Totality Team, and thank you in particular to Luis, Pedro and Nouk!

21 October 2020
Unprompted review
Rated 5 out of 5 stars

Onboarding

Totality Services have been absolutely brilliant from the moment we met them last year. We have no doubt that they are the right match for us - a small local charity. The management and team have been very kind, supportive and generous. Highly recommended!

11 January 2019
Unprompted review
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Reply from totalityservices.co.uk

Hi Chris, it's a pleasure! thanks so much for this excellent review. We look forward to continuing our work with you and ensuring you receive the best IT support!

totality services - IT Support London

Rated 5 out of 5 stars

Great to work with

Really friendly and efficient. They produce excellent and well designed sites and are very professional.

8 May 2018
Unprompted review
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Reply from totalityservices.co.uk

Thank you Carina for taking the time to share your experience. We appreciate your review and kind words.

totality services - IT Support London

Rated 5 out of 5 stars

Great, helpful people.

What lovely people to deal with. Luis is amazing. Totality appreciate that we are not all computer literate, they speak in language you can understand, explain things and are enormously helpful. I would recommend them to anyone who needs help for all their computer needs.

19 April 2018
Unprompted review
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Reply from totalityservices.co.uk

Hi Christine, we really appreciate you leaving us such a positive review. We will be sure to pass your feedback along to Luis and we look forward to continuing our work with you and ensuring you receive the best IT support!

totality services - IT Support London

Rated 5 out of 5 stars

Our IT in safe hands

Having been with our previous IT support provider for 10 years, we were apprehensive about moving to a new provider. Totality Services really listened to us, took on board our requirements and did an amazing job transitioning our business onto the cloud. They are proactive in their approach to problem-solving and clearly care a great deal about the service their clients receive. I would highly recommend them to any other small-medium sized business making the big move to cloud computing.

17 July 2017
Unprompted review
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Reply from totalityservices.co.uk

Hi Ashley, thank you for your positive feedback. We are delighted to work with you and assist your business. We will be sure to pass your review on to the team.

totality services - IT Support London

Rated 5 out of 5 stars

Excellent, friendly and reliable!

We highly recommend Totality Services. They are professional, friendly and a great team to work with. This is such a relief to have all our IT issues finally resolved!

5 May 2017
Unprompted review
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Reply from totalityservices.co.uk

Many thanks for the review St Pancras Recruitment. We look forward to continuing our work with you and ensuring you receive the best IT support in London!

totality services - IT Support London

Rated 5 out of 5 stars

Excellent IT support

Changing from our previous IT support to Totality Services, has been a very positive experience. TS have been professional and timely in all our dealings with them. They were extremely efficient in setting up our small business' computer needs (including a couple of users in the US) and whenever we have had to call on them for additional services and advice, the whole team have been exceptionally friendly, accessible and quick to respond. I would happily recommend them.

6 March 2017
Unprompted review
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Reply from totalityservices.co.uk

Dear Gordana, thank you for leaving us a wonderful review. We are so happy to hear that you have found totality services to be an excellent IT support company; our team will be happy to read what you wrote.

totality services - IT Support London

Rated 5 out of 5 stars

Just Excellent.

Totality IT Services have always been quick to respond to requests and have provided exceptional customer service. I can honestly say that they make everything IT user friendly. I would highly recommend their services.

9 February 2017
Unprompted review
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Reply from totalityservices.co.uk

Hi SG, thank you for taking the time to leave us this review. We are happy to hear that you have experienced excellent customer service from our team.

totality services - IT Support London

Rated 5 out of 5 stars

Professional

Very good and professional service with a personal touch.

Totality service are trustworthy and knowledgeable. They will always give you their honest advice and support.

8 February 2017
Unprompted review
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Reply from totalityservices.co.uk

Hi Stina, we're thrilled to hear that you've had such a positive experience. We will pass along your comments to the rest of the team.

totality services - IT Support London

Rated 5 out of 5 stars

Great IT support

Totality IT provide a great level of IT support. Their communication is very good and they respond quickly to your problems. We are a small company and have found their service to be thorough and cost effective. I would happy recommend.

8 February 2017
Unprompted review
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Reply from totalityservices.co.uk

Hi Tim, Thank you for your positive feedback and for taking the time to post this review. We're delighted to work with you and assist your business.

totality services - IT Support London

Rated 5 out of 5 stars

Excellent Service Provider

I selected Totality Services to manage our IT and have found them to be exceptional in their level of service. In all the issues that have been reported to them they have responded within the time agreed and resolved the issues quickly.

They are flexible, listen and are willing to engage in development projects and match our needs with sensible advice.

8 February 2017
Unprompted review
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Reply from totalityservices.co.uk

Hi Paul, thank you for taking the time to post this excellent review! Client satisfaction as our top priority and we're thrilled to hear you've had such a positive experience. We will pass along your comments to the rest of the team.

totality services - IT Support London

Rated 5 out of 5 stars

Excellent, reliable IT support

When you have great support you don't really notice them and we have that with Totality. We had some IT problems going into our relationship and they sorted them out and our office has been running smoothly ever since, IT-wise! When we do have a problem they are always super-responsive and nice to deal with.

8 February 2017
Unprompted review
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Reply from totalityservices.co.uk

Thanks for the excellent feedback, Jon! We really appreciate you taking the time out to share your experience with us. We will pass this feedback along to the team and will continue to provide the excellent IT services you have come to know and trust.

totality services - IT Support London

Rated 5 out of 5 stars

Relieved to have support we can rely upon

Our IT setup is relatively simple and straightforward, but our business is wholly dependent on everything working all of the time - network, printers, laptops, phones, the lot. And we are a small team with no particular IT expertise.
We engaged Totality following a very unsatisfactory experience with another supplier.
From day 1 we have found Totality to be refreshing and reliable. They have taken the time to understand our business and to audit and assess our infrastructure. They have responded very effectively to problems as they have emerged - diagnosing the cause, then eliminating it. And they have highlighted improvements we can make to ensure greater resilience in future. All of this is provided with attentiveness and professionalism. And, importantly, with good nature.
We are delighted to work with Totality and to recommend them.

14 February 2016
Unprompted review
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Reply from totalityservices.co.uk

Hi Paul, thank you so much for taking the time to leave this amazing review. We put customer experience and satisfaction as our number one priority and we're glad you've had a great experience with us. Our team will be happy to read what you wrote.

We look forward to continuing our work with you and ensuring you receive the best IT support!

totality services - IT Support London

Rated 5 out of 5 stars

Amazing Service and attention to detail.

We recently changed from a one man band set up over to Totality Services! So far it has been an amazing experience. Pedro's attention to detail on the changeover was superb, nothing was missed. Alberto and Lee's patience on the changeover/install was second to none. Since then the service has continued to be superb, nothing is too much trouble and they are so responsive. I wish I had hooked up with Luis, Pedro and the team a lot sooner. I would recommend Totality Services without any hesitation.

20 January 2016
Unprompted review
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Reply from totalityservices.co.uk

Hi John, many thanks for the review and for your loyalty over the years! We will continue to deliver the excellent IT support you have come to know us for and trust.

totality services - IT Support London

Rated 5 out of 5 stars

From frustration... to calm!

Thank you for your patient support when I came to you to help me manage the migration of several business domain names and in setting up corporate email accounts that had completely confused me. Totality Services were recommended to me by a local business, and your help and advice were invaluable during a very busy period ahead of Christmas and the New Year. I’m not completely wet behind the ears with IT issues, however, it’s clear from the smooth transition that you provided that it would have taken a very long time, and probably much frustration, to have attempted to achieve this on my own. You were brilliant, and I would confidently recommend your service to other businesses. Thank you! —Sean Ferrer, Director, Do Fostering!

29 December 2015
Unprompted review
totalityservices.co.uk logo

Reply from totalityservices.co.uk

Thank you so much for this excellent review and recommendations Sean. We're happy to hear you've had such a smooth transition and that you've had a great customer experience from our team.

Totality services - IT Support London.

Rated 5 out of 5 stars

Innovative IT Infastructure

Totality Services have been a blessing streamlining the business IT infrastructure. Having no IT acumen Pedro and Luis have taken our whole IT infrastructure and bought it up to date. We are now operating more efficiently within and if ever we need urgent assistance the response time is great. Within easy distance to get on site if needed the guys are a blessing. Would definitely recommend Totality to any prospect customer, knowing they would be in safe hands. Well done to the whole team!

4 December 2015
Unprompted review
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Reply from totalityservices.co.uk

Many thanks for the review Liam! We're delighted to be adding value to your business. Luis and Pedro will be delighted to read what you wrote.

totality services - IT Support London

Rated 5 out of 5 stars

Reliable over many years - 5 stars

I've been using totality for many years (12 staff estate agency). They are very reliable and pro-active... something the previous provider I used lacked! If you want stable IT and helpful support, I recommend these guys - They tick every box for me and my guys.

6 November 2015
Unprompted review
Rated 5 out of 5 stars

user friendly

Totality have been an integral part of our business for the last couple of years. They have redesigned our website, set up and run our entire IT infrastructure, from servers, e-mail, new user set up and management. They always respond quickly, friendly and most importantly speak "non geek" so you understand what needs to be done. For a small business but growing business like ours they are an invaluable part of the team.

27 October 2015
Unprompted review

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