TotalEnergies Electricité et Gaz (France) Reviews 

Service client correct mais application total énergie service galère . Impossible de se connecter à son espace client .

Un probleme de creation de carte carburant, tres bien geré,par la conseillere.pronlele resolu .

Based in my 4 years contract experience…
Based in my 4 years contract experience
I feel sorry to leave negative reviews.
• after about 2 years with you, my contract was terminated due to company changes name.
I had no idea and no warning ⚠️ from the company, literally I couldn’t log onto platform to provide you electricity number. Mission to find someone available 😔 frustrate of such waste of my time while I suppose to work instead of manage the electricity company negligence.
A lady over the phone instead of helping she was dispute me.
Dispute that total energy changing company name it’s right to scraping my 4 years contract at anytime.
They increased my tariffs twice per kilowatt. From 0.21 to 0.44
Also daily charge from 0 to around 40p. Without warning ‼️
Lady wouldn’t even agree for me to take it further as making a complaint and be listen from someone else or a line manager, she was arguing make me feel bad by underestimate the problem and make me feel I was a total idiots on her view that I wouldn’t accept the fact of changing company name for me was accepted but not accept scraping out my contract after two years when we both agree on 4 years.
I was also find difficult to pass identification due to the fact that company it self change my account number. And instead of understanding and try a solution she was keep asking me the new account number and she make me repeat several times.. ( i don’t know the account number and I can’t login anymore) she kept saying i understand the problem but she said she couldn’t help me due to not provide her account & password for her to login in my behalf on their system. It was so obvious she was play around on me. And try her best for me to accept their new tariff.
Some time after from be the manager in this little shop I decide to take it and first thing I did is make sure all bills and numbers were allocated correctly with time. It was hard to find communication with them.
I ask if they could change and update my e-mail address, bank details and obviously my new company name.
They only update the bank details and not the rest.
Despite they said all done over the phone they never did. This has made a big problem for me, so much time consuming, paying bills with my bank onto a a previous company email and account number. It was massively so much time wasted.
Giving 2 stars out of 5 it’s quite a lot actually. .. I had other minor issues and problems.. and I spend between 8- 10 hours over the phone, e-mails.. and instead of having helped all customers service were telling me to solve issues through writing ✍️
TotalEnergies customer service; what’s the point to have them if they can’t help solve issues and not demanding from me to produce paper work such me writing to solve my issues through mail or e-mail?
If I have time why not.. often I don’t have time neither to drink a glass of water or eat or stay with my children. Also they admit company operate is not good but at same time they should apologise and write and report and solve the issue not asking me to do.
• recently I have been approached by Love Energy and I accept their help after such experiance I feel better to be helped and so I would no need to waste any silly time when things should be straight forward. I sign a form for Love energy to speak and act in my behalf. We together find a deal to move out when this 4 years will be get to an end. Which will be this end of March.
I received by mail from Total energy that their refuse my wish to move. I got also called by them.
In rissunt:
Love energy gave notice in my behalf, I already have a new account with another company, British Gas.. “Hope I’ll be more lucky with them”.
Despite I did through a broker to spend less time my self. I end up having five other 3 time personally through calls and emails my notice that after the contract expires I wish to move with someone else. And this decision was due to my experience with them.
However: no one still accepted my wish and I spend over an hour to describe all my troubles and then the manager said that “yes” my notice it’s in the database.
But customer service were all telling a lies?
Are they instructed to make me so frustrated due to my contract with them was to cheap??
I can’t comment but so much time waste and loosing my customers and helping my colleagues or not taking my son to football no eating .. it was such bad time and it was a big lost in money too.

Excellent customer service

Bonne comprehension de l'agent de plateforme avec de l'efficacite. Merci a elle.

To begin with the charging stations were incorrectly numbers, the numbers were swapped resulting in failed charging on three occasions, I eventually worked it out, but shouldn't have had to! Taking a deposit of 74 euros is somewhat over the top when other companies take about half that amount, lastly the data grab before being able to purchase is a pain and mightily time consuming and not designed for the client

Prompt response in English as I had required

Awful service. Took my money out even though my car didn't charge. I have been waiting 2 weeks for a refund even though they said 7-10 days I'll receive it. I have phoned and spoke to 3 members assuring my refund will happen. I still haven't received it. Crap service, crap company. I want my money!!!!

Good service

I am writing this review here on the French Trustpilot page because TotalEnergies Belgium never replies to customers — not to emails, not to phone calls, not to chat messages, and certainly not to Trustpilot reviews. I have absolutely no other way to make my voice heard.

Since 2024, I have tried countless times to reach TotalEnergies Belgium about an EV charging issue that resulted in an unjustified extra cost. Here is what happened:

Phone: I called several times. Only once did someone answer, telling me they were “not responsible” and giving me two email addresses. I wrote to both and never received any reply. All later calls were simply never picked up.

Chat: The website chat refuses to connect customers to a human agent. It always shows the same message: “Customer service is in training.” This excuse has been used for more than a year — from 2024 to 2025 — without improvement.

Email: No real response, only automatic acknowledgments.

This is not an isolated issue. Just look at the Belgian Trustpilot page: the average rating is already below 3, and quickly heading toward 2. Dozens of customers describe the exact same experience — it is literally impossible to reach TotalEnergies Belgium for any problem.
It genuinely feels like the company knows customers cannot do anything about it and simply chooses not to answer anyone.

As a French multinational, TotalEnergies needs to be aware that its Belgian operation is treating customers with complete disregard. This level of customer service is unacceptable for any company — especially one providing essential energy services.

Leaving a review here is unfortunately my last resort, because TotalEnergies Belgium has made all communication channels useless.

I hope the headquarters sees this and takes responsibility. The situation in Belgium is beyond “bad service” — it is complete non-service.

Charged my car with a totalenergies fast charge. When I was about to leave I could not stop the charging session as the screen was defective. After calling a support assistant stopped the session for me and I was able to disconnect my car. Due to the malfunction of the charger I had to pay additional charges as I involuntary exceeded the 45 minutes maximum. I asked the support to raise a ticket and asked for a reimbursement of the additional charges. The ticket was raised and I received back a standard message in French: "Nous vous invitons à faire votre demande auprès devotre opérateur de mobilité Deftpower afin de respecter les accords contractualisés avec celui-ci." Total disregard and disrespect for the customer. I will make sure to avoid this company on my future trips.

Dayaan Lakay was really helpful in tracking an account for me today and added login details for me.

I would like to testify to the exceptional quality of customer service at the TotalEnergies Zarzouna station,and particularly to the intervention of Mrs. Samiha Taboubi.

Following an incident, I submitted a complaint. Mrs. Taboubi demonstrated remarkable professionalism, active listening, and great efficiency. She handled the matter with seriousness and found a quick and fair solution, proceeding with a full refund.

Her commitment and customer focus turned a negative experience into a proof of reliability. A very big thank you to Mrs. Samiha Taboubi for her impeccable management which makes all the difference. This station can count on my loyalty.

Très bonne
application mobile

Does not work! Tried to charge in London, it gets stuck on a page saying “Redirecting” when you come to pay. Useless!!

The previous time I used it they charged me extra just to plug it in, and also after it had finished charging. No warning of extra charges - just a money grab.

Don’t bother emailing them - I tried - they don’t answer.

The whole process was easy to understand as your agent provided all the information I needed to make a decision. His conduct was very professional and friendly.

So.... So... So bad... How is it possible... This company is so big.... And their is no one.. Can speaking English... How they consult with person... I ask them 100 times... Is their is any English speaker... They said no... One.. How.. International customer deal with them... So disgusting...