TotalEnergies Belgium Reviews 

The WORST customer service I've ever experienced. We are about to get electricity cut off at our property and customer service is useless and has not been able to help us update our details. By email, phone, nothing. They always redirect you to another department where no one can help you. Plus, you have to hear the same god awful 5 word song playing on loop while you wait 20 minutes to talk to someone who cannot help you. Guantánamo staff should reach out to Total, they would have a lot to learn from them.

Tried calling and chatting to the helpdesk for 2 weeks straight. No answer - chat not getting me through - phone sends an sms to start a chat conversation but thats also not working.

Stay away from TotalEnergies!

Friendly, listening, efficient, ... to be honnest, was really surprised by the quality of service that was delivered !

Friendly, professional and finding solutions. However, I would like to let you know that this is the first time in a long time that someone actually picked up the phone... For the last year it was a disaster. Much improved!

Voleurs ! They will steal from you ! Stay away ! Do not sign contract. Impossible to take your money back !

Most worst service.
0 - ZERO public Charging point in whole Turnhout city.

On the app it shows charging point & when u reach there, its on private domein.

Energy contract cancelled after three days without my knowledge. TotalEnergies charged me 181 days for the subscription while I could prove - on their request - that someone else cancelled my energy contract. No action from their customer service after several request. Just another take the money and run company.

WORST EVER Customer Service, no proper communication. Impossible to reach them over phone even after waiting for more than 2 hours while for the new customer the call get connected immediately and when we say existing customer immediately hangs up. Struggling for more than 3 months to get a simple thing sorted out.

BE CAREFUL PEOPLE .
THIS IS A SCAMNING COMPANY !!!

DON'T BE FOOLED BY ITS NAME AND STOCK PRICE!

NEVER AGAIN TOTAL ENERGIES ! NEVERRRRR

I signed a contract based on misleading information which showed that this company was the cheapest. There was no way to set a date for the start of the contract. The address was wrong. Next I tried to reach the service desk but it was impossible to reach. The telephone number leads to IVR, and then after some time the call just disconnects. There also was an offer to use their chat but that did not work.
After I decided to cancel the contract, I got no conformation of the cancellation. After I told them to remove me from their records as per GDPR, I got no confirmation of removal from their records.
This company makes more than 21 billion euro profit. This must be due to misleading their customers who cannot get rid of them. These practices are a shame and a crime.

I will not try to charge my electric vehicle on a Total charger.

The app does not recognise the charger neither on the map nor by scanning of the QR code. When trying to enter the website the QR code points to it loads a blank page.
Apparently, this is a known issue when you try to use a foreign SIM card in France (!?!) - it according to me, but according to the support staff on the phone.

After 10-15 minutes back and forward the support staff offered me 30 minutes charge so I could get on with my drive.
During waiting music because the charger had to be rebooted from centrally, the call was hung up!?
Happened again short into my redial when I was trying to explain my predicament.
Third support staff could now only offer me guidance to another station because I had 18 % charge left on the car. The fact that I had now wasted 45 minutes was difficult to convey - “I am helping you”. By this point in time I gave up and charging my car where the stop was planned and on Total Energie in general.

I can only recommend all to avoid Total if they plan a drive through Europe.

I changed my business to a BV. Then hell started. I got dozens of reminders from Fluvius that I should get a new contract from Totalenergies. I asked them so many times to change or make a new contract. I almost got cut off. Their communication is zero.

Very bad customer service, any excuse not to pay you back is good enough. Will stall as much as they can.
Never again.

Totel energies, never again - customer service incompetent. ZERO stars - tried to get monthly afrekening from the beginning of my contract, gas and electricity. After a lot of back and forth I had a written confirmation that my monthly billing would start on 1 Dec. Then additionally received an email confirming that monthly billing would start on 1 Dec. On 18 Dec, strangely another vorschoot was deducted. Contacted them and was told, that no, I cannot have monthly bills until next February, after they do their Feb year end afrekening. Told her, that I know all about monthly afrekening, I had it before with another supplier and the big suppliers are obliged by law to provide monthly bills any time during the year (from Jan 2024, all energy providers are obliged). It takes around 3 weeks or so until it is all set. What a joke, same day I switched to the old supplier I was with - the year before, with an excellent promotion on mijn energie.be, 3 months of Total Energies, and never again!!!!!! I would advise anybody to just don't bother with them any longer, switch provider, you can do that anytime, after a month, 6 month, whatever, you don't have to wait until your contract, usually a year ends. I certainly will not waste my time with them any longer. Also, LOL, on the website it says chat with one of our experts - what a joke, it's a chat bot and then you wait forever to chat with an incompetent somebody that will tell you some stupid story. Not wasting my time with then any longer, pffff.

We have been customers of TotalEnergies since many years and then decided to have them install solar panels on our house in Brussels this summer - what a mistake! First their subcontractor 'Energotech' installed the panels on the wrong side of the roof (in the shadow) and then they just threw the optimisers onto the roof instead of mounting them onto the frames, claiming that their cable were too short. After complaining to TotalEnergies and the owner of 'Energotech' the technicians came back the next day to reposition the panels, still claiming that there is nothing to be done about the optimisers. After another wave of complains from my side, they came back with longer cables, removed the panels for the second time to attach the optimisers under the panels. In my opinion they are still not mounted as they should be and we had our roofer come back to fix up our brand new roof.
Then we had ACEG pass by to certify our installation, what they did, and I wired my last payment to TotalEnergies, trusting that we had a working photovoltaic system on our roof and that TotalEnergies would follow up the next steps, according to their contract. Far wrong! Six weeks later, we still hadn't received the link to our SolarEdge account/app, the electrician from Energotech called, because he had to install a green counter in our fuse box, which was apparently not available when they first installed the system 1.5 months before - surprise. He also realised that our system didn't work and mentioned that it probably never went out of stand by mode.
Next step for us was working with Energotech over the next week to get the system running - without success. Of course calling the sales rep, who was unable to help, calling the hot line after describing the case in an email to TotalEnergies customer service. Their response (1.5 weeks later): It is an issue with the SolarEdge inverter (while the electrician of Energotech, the only person who saw the installation in person, says that there was a wrong cabling on our roof and the inverter was ok) and this was according to their terms a third party warranty case - read, not their responsibility! We still need to check with our lawyer if this terms actually apply, when the installation never worked, which is our case. Nevertheless: 2 months and over 10.000 EUR (fully paid) later we have a solar panel installation in our roof, which doesn't work, no paperwork to request our green checks and TotalEnergies, who is waiting for their supplier 'SolarEdge' to fix the inverter, which is according to the company 'Energotech' (who did the installation) not even the problem. Needless to say that based on this experience we strongly advise you against working with TotalEnergies on projects like this.

A scam, do yourself a favor and NEVER GO NEAR THEM.

Customer service doesn't care and is so slow to respond. They come back months after you left them and tell you, you still owe them money when they were the ones saying everything was in order.

They don't care about their clients, borderline scam them, please AVOID at all costs.

They make mistakes when you transfer from another provider (screwed up the meter readings which I sent correctly), triggering huge charges from your previous provider. Then no one is there to fix it. They literally tell you to go to hell. Stay away.

This company runs a scam shaped like an energy provider.
They lock you in a huge monthly prepayment that you can only decrease by 10%. Seeing I have a BEN home with solar panels, 500+ euros per month seemed excessive.

I then decided to change providers and guess what? 3 months later they charge me back more than 700 euros !

Customer service is a joke, they just drop my calls and the chat function only states the obvious. Good luck trying to reach anyone.

I’d urge you to go to another supplier.