Torro Funding Reviews 

1,107
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, deeply knowledgeable, and always quick to respond to questions throughout the entire funding journey. People truly appreciate how smoothly everything runs, noting that representatives make complex financial procedures remarkably easy to understand and manage without feeling stressed. Some reviewers were not happy with the customer service, noting frustrating instances of unresponsiveness or unprofessional communication from certain staff members during their interactions. A few people also felt that the process lacked proper transparency and clear answers when seeking professional guidance from the team.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting the exceptional dedication, professionalism,... See more

Service

People report positive experiences with service, highlighting that the process is fast, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are incredibly... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process is unbelievably quick,... See more

Response time

Clients share positive opinions on response time, highlighting immediate follow-ups, fast funding within 24... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dani Shumway is the best! Dani Shumway has been the firm's contact for the past year and she has been always quick to respond, gives thoughtful advice, and is helpful when we need some financial scaff... See more

Company replied

Rated 5 out of 5 stars

Derek made things very simple. He spent time on a couple of extra phone calls so I could make sure I understood the consequences of various decisions, potential returns, etc., for things beyond the... See more

Company replied

Rated 5 out of 5 stars

A shout-out to Torro Funding and its staff, especially to Derek Phillips, who was truly professional in handling my case and needs. The process was fast and executed professionally. Also, Mr. Josh an... See more

Company replied

Rated 5 out of 5 stars

Derek Phillips and Gauge Lawrence provided great service throughout the business funding process. Refer with confidence that they can help your clients gain access to capital to grow their business.

Company replied


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Alternative Financial Service
  4. Finance Broker
  5. Financial Institution
  6. Online Marketplace

Written by the company

Founded in 2015, Torro Funding is a Fintech direct funder that provides working capital to U.S.-based startups, small, and medium-sized businesses. Unfortunately, many entrepreneurs have been denied traditional funding by their banks. Many merchants turn to Torro because we think differently from banks. We consider several historical factors, and our decision is not solely based on credit. In as little as 24 hours, your existing business could receive up to $500,000 in funding to cover various expenses such as meeting payroll, purchasing inventory, consolidating outstanding debts, and expanding. Could your business benefit from some extra money in the bank? If so, fill out our quick and easy application at www.torro.com or call 1-866-858-2404. You’ll typically receive a pre-approval in under 24 hours.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,107)

142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joshua was great

Joshua was great, he got us funded the next day! There was a small kink and he worked around it and was able to get us the funding we needed!

10 March 2026
Unprompted review
Rated 1 out of 5 stars

This company is a lie

This company is a lie. They do not offer start up funding and just want you to pull a credit report and send to them. This is a scam and you will not receive funding.they toss you around and send you to person and no get you funding.

9 March 2026
Unprompted review
Torro Funding logo

Reply from Torro Funding

We take accusations like this very seriously, and we want to be clear, Torro is not a scam, and we do not mislead applicants.

We do, in fact, work with startup clients every day. However, it’s important to understand that traditional startup funding (especially for pre-revenue businesses) is extremely limited across the entire lending industry, not just at Torro. This is why alternative funding structures, including credit-based programs, are often used for newer businesses.

The credit report you’re referencing is not a “trap”, it is a required step to determine eligibility across multiple funding options. We specifically request a 3-bureau report so our team can accurately assess approval potential without running unnecessary hard inquiries that could negatively impact your profile.

As for being “passed around,” our process involves specialists (intake, underwriting, and funding coordination) to ensure clients are matched with the best possible option. That said, we agree that communication should always feel seamless, and we’re continuously improving that experience.

We understand that not every applicant will qualify ,especially in the startup space, but that does not make the process fraudulent. It reflects the reality of lending requirements.

If you’re open to it, we’re happy to review your situation again and provide a clear, transparent breakdown of what options may be available.

— Torro Funding Support
Solutions Driven. Results Proven.

Rated 5 out of 5 stars

Charlie P was great help!

Charlie P. was professional, patient and efficient. He explained the process, followed through to get answers, and funded my deal! Thank you very much!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience.

We worked with Adam. He was extremely responsive and things moved smoothly and quickly! We are very grateful!

3 March 2026
Unprompted review
Rated 1 out of 5 stars

I recently applied for startup funding…

I recently applied for startup funding for my business and initially worked with Gustavo Flores (Startup Funding Manager) and Manny Trevino (Funding Coordinator). Unfortunately, my experience has been extremely frustrating and unproductive.

After submitting all requested documentation, including a financial backer with a 760+ credit score, I was repeatedly told that the application was declined due to a “lack of active history with major banks.” Despite the strong credit profile, I was informed that I would need to find a different person to back the application.

What’s most concerning is the lack of transparency. I sent multiple emails requesting clarification on underwriting benchmarks, including:

• Minimum credit score requirements
• Required number of major bank trade lines
• Length of time accounts must be open
• Revenue or time-in-business thresholds
• Whether requesting a smaller funding amount would impact the decision

I also expressed that I was open to adjusting the funding amount, modifying terms, providing additional documentation, or exploring alternative programs. Unfortunately, I never received clear answers to these questions.

Additionally, when I called to try to get clarification, I was hung up on multiple times while asking reasonable questions about the process. That level of customer service is unacceptable, especially when someone is trying to start a business and is seeking professional guidance.

If there are specific underwriting criteria, they should be clearly communicated upfront instead of giving applicants the runaround. Transparency and professionalism go a long way, and unfortunately, that was not my experience here.

I would not recommend this company based on the lack of communication, clarity, and professionalism I encountered.

2 March 2026
Unprompted review
Torro Funding logo

Reply from Torro Funding

Thank you for taking the time to share your experience. We take feedback like this seriously and want to address your concerns directly.

First, we sincerely apologize for any frustration you experienced during the process. Being hung up on is not aligned with our standards of professionalism, and we are actively reviewing this internally.

To provide some clarity, startup funding—especially for pre-revenue businesses—is one of the most challenging segments in lending. While a strong credit score (such as 760+) is certainly a positive factor, approvals are not based on credit score alone. Lenders also evaluate depth of credit history, active trade lines with major banks, utilization, and overall banking relationships. In some cases, even highly qualified applicants may not meet the full underwriting profile required by lending partners.

That said, your request for transparency is completely fair. We strive to educate every client on their options, and we acknowledge that we could have done a better job clearly outlining:
• What lenders are specifically looking for beyond credit score
• Why certain profiles may not qualify despite strong credit
• What actionable steps can improve approval odds

Regarding your willingness to adjust the funding amount or explore alternatives — that is exactly the right approach, and it’s something we typically guide clients through. In many startup scenarios, we offer alternative solutions such as structured credit programs that can still provide access to capital while building a stronger financial profile.

At Torro, our goal is not just to process applications, but to position clients for successful approvals. When we determine that an application is unlikely to be approved, it is often to avoid unnecessary credit inquiries or negative outcomes with lenders.

We would welcome the opportunity to reconnect, review your file in detail, and walk you through viable paths forward with full transparency.

If you’re open to it, please reach out to our support team directly so we can make this right.

— Torro Funding Support
Solutions Driven. Results Proven.

Rated 5 out of 5 stars

Exceptional Service

I'm writing this review because I was extremely happy with the way Joshua Morales handled my business loan process. He was very informative on what services that Torro offer every step of the way and made sure that my company got the right and best funding to fit our needs at this time. I can't thank you enough Joshua for your customer service and your willingness to help my company succeed. Awesome job and I will highly recommend your company's services to anyone needing funding. Torro is the way to go!!!!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I would give 10 stars if I could!

Josh Stapley and Jarrad Carolan were awesome to work with. They explained everything clearly and worked with me to get me the funding I needed to grow my business. The process was smooth and went quickly, which was awesome. I would highly recommend!! I would give 10 stars if I could!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Dream to Reality, Thank you Torro!

Working with Derek Phillips, has been such a delight! He is incredibly knowledgeable and has taken the time to thoughtfully answer all of my questions regarding the funding process for my small business. His integrity, attention to detail and straightforward approach has given me the confidence to move forward with the process in order to turn my dream into reality! I highly recommend working with him, Derek will always guide you in the right direction!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Marcus was really great!.

I used Torro to fund my start up and they really delivered. I hadn’t heard of the process before but Marcus walked me through it and I was able to get everything I need in a few days. It does take a little longer than traditional loans I have gotten before, but the communication was good am it all went perfectly .
Marcus was great. I highly recommend

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Charlie is always great i have worked…

Charlie is always great i have worked with him at least times and things have always run smoothly and prompt and i received my funding by the end of the work day. They never make mistakes on the repayment and i will continue to work with charlie and the torro team.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Highest Recommendation

I can’t say enough great things about Derek Phillips and Josh Stapley @ Torro Funding, and the incredible service they provided! From the very beginning, Derek truly listened to understand my goals and what I was hoping to achieve. I never felt rushed or overlooked — he took the time to make sure he understood exactly what I needed.

From there, Josh took over. What really stood out was how he also took time to understand my goals and prepared me step by step, clearly explaining the entire process so I always felt informed and confident. Their team walked me through every stage with genuine expertise and professionalism, making what could have been overwhelming feel smooth and manageable.

If you’re looking for a team that listens, cares, and delivers exceptional service, I highly recommend them. You’ll be in great hands!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience working with Toro Hope. Derek Phillips was professional, responsive, and made the entire funding process feel straightforward and stress-free. He took the time to answer my questions and kept me updated every step of the way. I’d definitely recommend reaching out to Derek if you’re exploring funding options.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Torro Funding

Thank you Torro Funding. Shout-out to Derek Phillips for helping my business with the expansion of credit lines. Giving my business breathing room to invest in new opportunities and scale. Derek is a highly reliable asset. Fast and professional.

16 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look