From start to finish, Torqen was helpful, full of information, gave me options and advice in regards to the kit I wanted. Communication was quick, precise and I knew exactly where I stood at a... See more
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See what reviewers are saying
I work on my own garage in europe and some parts that i need for costumers car i buy here the only one who responde for every solution or help you whith what they can is at TORQEN im very happy whith... See more
As always super helpful! I’m trying to locate small Ancillary parts for a bumper conversion and they have been responsive and helpful, taking time out to video parts and locations etc!! Great team!!!... See more
Paid on 24 March. Chased multiple times. Mostly ignored. On Monday, I was told the item had been restocked and was being shipped that day. Since then: no tracking, no proof of postage, no parce... See more
Company replied
Company details
Information provided by various external sources
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contact info
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, United Kingdom
- support@torqen.uk
- torqen.uk
4.5
Excellent
591 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TORQEN
Dear Judith,
Thank you for your positive review! We're thrilled to hear that you found our service fast and efficient.
It's our goal to provide a seamless experience for our customers, and we're glad to have met your expectations. We look forward to serving you again in the future and hope to continue providing the high level of service you've experienced.
Warm regards,
The Customer Service Team at TORQEN
People were very helpful
People were very helpful, kind and friendly in all our communications. Replying fast in and explaining every single inquiry you may encounter.
Thank you a lot guys!!
Continue your great job, hope to cooperate again soon 😁😁
25 September 2023
Reply from TORQEN
Dear Georgios,
We are truly grateful for your kind words and delighted to hear about your positive experience with our team. Knowing that you found our staff helpful, kind, and friendly, as well as responsive and informative in all communications, is incredibly rewarding for us.
We always strive to provide clear, prompt, and friendly service to assist our customers with any inquiries they may have. Your appreciation means a great deal to us and motivates us to continue delivering excellent service.
Thank you for choosing TORQEN. We eagerly look forward to the opportunity to assist you again in the future and hope to continue meeting your expectations.
Warm regards,
The Customer Service Team at TORQEN
Good communication and fast delivery
21 September 2023
Reply from TORQEN
Dear Lee,
Thank you for your positive feedback. We're pleased to hear that you were satisfied with our communication and the speed of delivery.
Providing prompt service and clear communication are priorities for us, and it's great to know we've achieved this with your order. We look forward to serving you again in the future and continuing to provide a high level of service.
Warm regards,
The Customer Service Team at TORQEN
Top quality service
2nd time ordering from this company. Excellent service. Great communication. Fast shipping. Every part you could ever need available. Will definitely be using torqen for all the parts I need. Couldn't fault this company at all.
26 September 2023
Unprompted review
Reply from TORQEN
Dear Jordan,
We're absolutely delighted to read your review and learn that your second experience with us was just as positive as the first. Your kind words about our excellent service, great communication, fast shipping, and extensive range of parts are greatly appreciated.
Our team is dedicated to providing the best possible experience for our customers, and it's heartening to know that we've been able to meet your needs effectively. We're thrilled that you plan to use TORQEN for all your future part requirements, and we look forward to continuing to serve you with the same high standard you've come to expect from us.
Thank you for choosing TORQEN, and we can't wait to assist you with your next order.
Warm regards,
The Customer Service Team at TORQEN
Torqen is a very competent company that…
Torqen is a very competent company that responds very quickly. They helped me with all my orders, they were patient, very efficient and very professional. I recommend it five stars
14 September 2023
Unprompted review
Reply from TORQEN
Dear Tristan,
Thank you for your wonderful review and the five-star recommendation. We're truly heartened to hear about your positive experiences with our team's responsiveness, efficiency and professionalism.
Your acknowledgement of our patience and competence in assisting with your orders is greatly appreciated. We strive to provide exceptional service and support to all our customers and it's rewarding to know we've achieved this with you.
We're grateful for your recommendation and look forward to continuing to serve you with the same high standards in the future.
Warm regards,
The Customer Service Team at TORQEN
Coolant filler neck
AVOID AT ALL COST!!!
Absolutely terrible I bought an item at full list price on the website then 4 weeks later still waiting for the item they contacted me and charged me extra for the item then said it would be there next day and i had to keep emailing to find out where my part was and eventually it turned up another 4 weeks later.
They don’t answer the phone.
They are unprofessional
And terrible customer service.
Appalling wait times
5 September 2023
Reply from TORQEN
Dear Daniel,
Thank you for taking the time to provide your feedback. We are genuinely sorry to hear about your dissatisfaction with the experience you had with us.
Regarding the Toyota GT86 CSF Filler Neck order, we understand your frustration with the unexpected price change and the delay in receiving your item. The change in pricing was due to a new distributor arrangement with CSF in Europe, which was beyond our control and resulted in a higher cost than initially listed on our website. We endeavoured to communicate this to you as transparently as possible and appreciate your understanding in agreeing to the adjusted price.
We also recognise that the delivery time was longer than anticipated. Although we instructed the distributor for next-day shipping, there was an unforeseen delay on their part, for which we apologise. We understand that this, combined with difficulties in reaching us over the phone, contributed to a less than satisfactory experience for you.
We take your comments seriously and are constantly working on improving our communication channels and response times to provide better customer service. We apologise for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
Warm regards,
The Customer Service Team at TORQEN
Great company with great customer…
Great company with great customer service and selection of product.
11 September 2023
Unprompted review
Reply from TORQEN
Dear Jason,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and are pleased with the selection of products we offer.
At TORQEN, we're passionate about providing top-notch service and a wide array of choices to our customers, and it's incredibly rewarding to know that this resonated with you.
If there's anything more you need or any further assistance we can provide, please don't hesitate to reach out. We're here to help and ensure your future experiences with us are just as positive.
Warm regards,
The TORQEN Customer Service Team
Reply from TORQEN
Dear Tony,
Thank you for your succinct and positive review! We're delighted to hear that you rate our service as A1!
At TORQEN, we aim to provide top-quality service and it's gratifying to know that we've hit the mark with your experience.
If you ever need anything else or have any questions in the future, don't hesitate to get in touch. We're here to ensure your satisfaction continues.
Warm regards,
The TORQEN Customer Service Team
Do not trust these fraudulent company…
Do not trust these fraudulent company with your money, most of the items are Nil stock but they still take your money and not offer a refund been a month now and still waiting for my money to be refunded.
7 August 2023
Reply from TORQEN
Dear Mr. Sekhon,
We are truly sorry to hear about your dissatisfaction and understand your frustration regarding the refund process. Please rest assured that at TORQEN, we are committed to ethical business practices and ensuring our customers' satisfaction.
Regarding the stock availability, we strive to maintain accurate stock information on our website, but occasionally there are discrepancies, especially with products that have limited availability or are sourced internationally. In instances where a product is unavailable, our policy is to inform our customers promptly and process refunds as quickly as possible or offer alternative products.
Concerning your refund, it was processed via PayPal following your request after we notified you of the product's unavailability. PayPal transactions can sometimes take a little time to reflect in the account, depending on the processing times of the financial institutions involved.
We also wish to address the matter of the several phone calls you made. At TORQEN, we uphold a policy of respect and professionalism in all our interactions. Unfortunately, the nature of the conversation, including the use of xenophobic remarks and insults, was distressing for our staff and contrary to our standards of conduct. As a result, this matter has been escalated and is currently under investigation by the Metropolitan Police. All evidence on this matter has already been provided to the Police.
Reply from TORQEN
Dear Damian,
Thank you for your positive review and recommendation. We're delighted to hear that you were satisfied with the product you received from us. Our team is dedicated to providing high-quality products and it's rewarding to know that our efforts have resonated with you. Should you need any further assistance or have more recommendations, please don't hesitate to get in touch.
Best regards,
The Customer Service Team at TORQEN
Reply from TORQEN
Dear Daniel,
Thank you for your enthusiastic review. We're thrilled to hear that you found our staff brilliant and our service quick and efficient.
Your commendation of our customer service is greatly appreciated. We strive to provide a seamless and pleasant experience for all our customers, and it's wonderful to know we've succeeded in doing so with your experience.
We look forward to the opportunity to serve you again in the future and hope to continue providing the excellent service you've experienced.
Warm regards,
The Customer Service Team at TORQEN
Avoid this company
Avoid this company , absolutely terrible , they sent the incorrect part from what ordered after 6 days, I ordered the part in again thrn it took them another 9 days to process the return and then they just cancelled the second order for no reason , tried numerous times to chase them up after over 2 weeks now tryin to get my money back , I’ve learnt a lesson don’t use middle men who don’t stock the parts they advertise , go direct to ur local main dealer , Terrible customer service
4 August 2023
Bonnet arrived, in good condition, took its time though.
What follows is an entirely factual review with no emotion attached.
1) Ordered a bonnet from Vis Racing via Torqen on 15th July 2022 after being quoted an 8-12 week turnaround due to it being custom made and in America.
2) Received my bonnet 51 weeks later on 7th July 2023 and had to arrange and pay for my own transport to go and get it as Torqen could not find transport to the South West. Torqen agreed to reimburse us the cost of this, but nearly a month later and despite being chased twice this has yet to materialise.
3) Bonnet is of excellent quality and fits well.
Torqen did honour the price I paid, despite a price hike in the interim, however I found their communications to be lacking with me having to chase and chase over numerous platforms before updates were given.
There are known problems with Vis Racing, and Torqen let me know months into my wait time that they knew Vis are slow to fulfil orders. I find it disappointing that they did not tell me this at the time of order in order to manage my expectations, rather they carried on with the 8-12 week lead time quote, which at the time I had no cause to disbelieve. I would have still ordered a bonnet, just maybe not that one!
In conclusion - a mixed experience, the end result with the bonnet on my car is excellent, however the journey to get there was bumpy. I would happily purchase from Torqen again, but only an item that was confirmed to be in stock.
6 July 2023
Reply from TORQEN
Hi Jenny,
Thanks for your feedback and purchase!
We really hope that VIS Racing can speed things up in the future as they have really great products but the lead times are ridiculous. We do understand this but we don't have a huge amount of control over this as we're solely a retailer for their products.
We're glad you finally have the bonnet and it looks awesome fitted to your Subaru!
We hope for your next order, there will not be such long delays. Do feel free to contact us beforehand so we can check!
Thanks,
-TORQEN Team
Great company!
Great company!
Placed many orders with Torqen and once or twice things aren't in stock so don't get dispatched immediately but nothing ever wrong or incorrect.
I can understand sometimes things don't get to you the very next day as these can source pretty much anything you could want for certain cars which I can't find ANYWHERE else online so this is truly a unique service.
Hats off and keep up the good work! 👍🏻
20 July 2023
Unprompted review
Reply from TORQEN
Dear David,
Thank you so much for your supportive review and for acknowledging the unique service we strive to provide at TORQEN. We are thrilled to hear about your positive experiences with us, despite the occasional out-of-stock situations.
We appreciate your understanding regarding the dispatch times, especially given the wide range of specialised products we source for certain cars, some of which are indeed hard to find elsewhere. Our aim is always to deliver the best and most unique selections to our customers.
Your encouragement to keep up the good work means a great deal to us. We are committed to continuously improving and ensuring that your future experiences with us are just as positive, if not more so.
If you ever need assistance or have any queries in the future, please don't hesitate to contact us. We're here to help.
Warm regards,
The TORQEN Customer Service Team
Reply from TORQEN
Hey Michal,
Thanks for your kind words!
We hope to see you back again soon.
Thanks,
-TORQEN Team
Great experience
Answered questions quickly. Ordered and received parts quicker than expected.
9 July 2023
Reply from TORQEN
Hey Phil,
Thank you very much for your awesome review!
We hope to see you back again soon.
Thanks,
-TORQEN Team
3 months and i have not my order
I have ordered in March 2023, and till today I have not received my order. When i wrote to them, they said tomorrow we will send it.
6 July 2023
Reply from TORQEN
Dear Jean-Michel,
We appreciate your patience and understand your concerns regarding the delay in receiving your order for OEM parts for the Datsun 240z. Due to the age of the vehicle and the rarity of these parts, sourcing them from various global locations has indeed taken longer than anticipated. We sincerely apologise for any inconvenience this delay may have caused.
We want to assure you that your order, tracked under UPS 1Z503E666815775601, has been a priority for us and we have kept you informed via emails throughout this process. If you have any further questions or require additional assistance, please do not hesitate to contact us. We are committed to ensuring that you are completely satisfied with your experience.
Thank you for choosing TORQEN, and we look forward to resolving this matter to your satisfaction.
Kind regards,
The Customer Service Team at TORQEN
Amazing customer service
I needed a part to be sourced from JP and the customer service has been great throughout the process of my order! From this, i have asked for another product to be sourced.
3 April 2023
Unprompted review
Reply from TORQEN
Dear Raj,
We're truly grateful for your positive feedback about your experience with us. It's wonderful to hear that you were pleased with our customer service during the process of sourcing your part from Japan. Our team strives to ensure smooth and efficient service, especially when dealing with international suppliers, and your acknowledgement is greatly appreciated. We're also thrilled to assist with your request for another product. Please feel free to reach out to us anytime if you have further needs or questions.
Best wishes,
The Customer Service Team at TORQEN
Reply from TORQEN
Hey Olivier,
Thank you very much for your amazing review!
We hope to see you back again soon.
Thanks,
-TORQEN Team
Fuel return kit
Great communication from the team at torqen always helpful made a big purchase easy.
2 July 2023
Reply from TORQEN
Hey Callum,
Thank you very much for your great review!
We hope to see you back again soon.
Thanks,
-TORQEN Team
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