TorGuard Reviews 3,732

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers had a great experience with this company. Many customers consistently praise the service as reliable and transparent, often highlighting its effectiveness in providing protection and working without issues. People appreciate the product's continuous updates and new services, finding it easy to download, use, and convenient for travel. The company is often described as delivering on its promises, with many users reporting years of use without issues. However, some customers also noted dissatisfaction with customer service, citing slow response times, lack of live chat, and unhelpful or conflicting information. A few other people also felt that certain products, like residential IPs, did not work as advertised, leading to issues with blacklisted data centers and inability to access streaming or banking sites. There were also instances where accounts were suspended without notification or clear explanation, and some users experienced difficulties with website functionality.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers reporting no issues over several years... See more

User experience

Consumers find the user experience to be positive, describing it as fast, reliable, and easy to use, with... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the support as... See more

Product

Users describe positive interactions with the product, with many reviewers calling it "rock solid" and the... See more

Website

Clients share ambiguous opinions on the website, with some finding the site and tool access easy from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Provides the protection we need. Living in Canada, Torguard provides protection around the world. Strongly suggest this product. As a Canadian, the exchange rate is a little cum... See more

Rated 5 out of 5 stars

TorGuard has been reliable and transparent for the past 10 years. In that time their prices haven't gone up, but they have offered many new services and updated their products regularly. They are seri... See more

Rated 5 out of 5 stars

Despite my issue not being the fault on TorGuard, they bent over backwards to assist me to eventually to guide me to find a solution, something my ISP would not do. (Despite it being their fault) T... See more


Company details

  1. VPN Service

Written by the company

TorGuard VPN is one of the fastest VPN services around, our service provides you with rock solid stability and a high level of security which goes far beyond regular VPN services to help protect your data. Our software is highly configurable yet simple to use and caters for both advanced and beginner users. We offer various stealth options to help you get out highly filtered networks and countries.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Provides the protection we need. Living in Canada, Torguard provides protection around the world. Strongly suggest this product. As a Canadian, the exchange rate is a little cumbersome however still worth the extra cost.

1 October 2025
Rated 1 out of 5 stars

Not what it used to be.

With the most recent system update to our Windows 11 Pro workstation, the Torguard Desktop App completely stopped working. When I went to look for an updated version, I found that the latest version was over 18 months old. This is not acceptable for any sort of security software. The support is terrible as well and it usually takes days to get a response. I'm cancelling my services.

1 October 2025
TorGuard logo

Reply from TorGuard

We’ve looked into your account and noticed you haven’t submitted a support ticket in over 1.5 years. Our support team consistently responds to all inquiries within 24 hours.

TorGuard’s Windows app is fully compatible with Windows 11 Pro, and we are not currently experiencing any widespread issues. In many cases like yours, problems arise from false positives or interference from antivirus software.

It's also important to clarify that while the app version may not change frequently, security updates occur continuously at the network level and are silently pushed to the client. Our VPN client software is stable, lightweight, and built using the latest security libraries. Major app updates are issued only when necessary to maintain reliability and performance.

We’re always happy to assist with setup or troubleshooting. If you'd like to give it another try, feel free to reach out directly.

Rated 1 out of 5 stars

Torguard is garbage

Torguard is garbage. They respond slowly to support issues or not at all. They promote services they know are false, don't work or are super buggy. If you request an immediate refund after paying for a service that doesn't work they ghost you. Run away from this company!!! Total scam!!!

By the way they have been under investigation.

"Upon investigation, evidence suggests that TorGuard may have lured users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers. Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through TorGuard. "

"TorGuard customers allege that the company uses “shady customer service” representatives that intentionally frustrate users from getting a refund under TorGuard’s refund policy. "

I am one of those customers.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

TorGuard is honestly low-key awesome

Normally it was really hard to connect to TorGuard's premium proxy, but with this new V2Ray beta version of TorGuard on Android, the connection has gotten way better. Big thanks to the awesome TorGuard team!

5 July 2025
Unprompted review
TorGuard logo

Reply from TorGuard

Thanks so much for the kind words and for trying out the new V2Ray beta! We're glad to hear it's working better for you — more improvements are on the way!

Rated 1 out of 5 stars

Please 🙏🙏 stay away from this VPN

Please 🙏🙏 stay away from this VPN. It is a waste of money. Their support system is a trash. Also, it keeps showing you that your password isn't correct without any reason. If you still change it, it will keep saying the same thing.

28 June 2025
Unprompted review
TorGuard logo

Reply from TorGuard

Sorry to hear about the trouble! If password resets aren’t working, it’s likely that your account has been suspended. Please reach out to our support desk so we can review the account and help get things sorted for you.

Rated 5 out of 5 stars

outstanding service

advance notice of payment due.
everywhere I travel I need to access TorGuard. Throughout the years I have needed to access there have been ZERO issues. Great investment.

25 May 2025
Rated 5 out of 5 stars

Best Support and Service

If I could give a Ten star rating to the customer support I would do that. I strongly recommend Torguard services as Top notch!!!

2 May 2025
TorGuard logo

Reply from TorGuard

Thank you for the kind words and support! 🌟 We're thrilled to hear our customer support exceeded your expectations.

Rated 1 out of 5 stars

Not Working on Streaming Services, Sopport ignors me

The Anonymous VPN with Dedicated Streaming IP in Australia was booked as an add-on.
On all major streaming services (Netflix, Disney, Paramount), an error message appears stating that an error has occurred. According to various test sites, there is no IP/DNS leak.

Torguard support has been ignoring me for over 14 days.

19 April 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look