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Tops and Bottoms Reviews 

620
•
TrustScore 4.5 out of 5

4.7

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and professional customer service, ensuring smooth and pleasant interactions. Many people appreciate the quick processing and shipping of orders, often receiving desired products, including hard-to-find items, in excellent condition and at fair prices. Consumers consistently highlight the ease of the purchasing process and service reliability. However, some customers also noted issues with their orders. A few people reported receiving products that were different from what was pictured or ordered, such as incorrect sizes or colors. Additionally, some reviewers were not happy with customer service, mentioning unresponsiveness to inquiries or difficulties with return processes and associated fees.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Reviewers highlight positive aspects of product, often praising the quality of items such as clothing and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the friendly, quick, and helpful... See more

Order

Consumers find the ordering process to be positive, with many praising the quick completion of orders and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more

Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

620 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(620)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic!

Fantastic!
Williams - made the transaction as seamless as possible. Definitely it’ll be back to Tops and Bottoms for future raffles. 💯

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Williams was amazing

Williams was amazing! I needed some shoes for my twin nieces and buying 2 of everything adds up. My problem was solved in less than 5 minutes, I even purchased another pair of shoes as a Christmas because of the help! Will definitely recommend Williams and I will be back!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I am coming back to give my guy…

I am coming back to give my guy Williams the 5 stars ! ⭐️ I was charged 20 dollars shipping on the raffle win , but that is part of the policy for exclusive releases, and he sent me a brand new shoe washing bag ! Thank you !

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Big "W" raffle!

Big "W" raffle!
What other brand calls & DMs you to let you know you won!? On TOP of that they sent the invoice while being on the phone.

Very friendly staff member Williams called making it an easy & smooth transaction.
Good business all around as this isn't my first W from them. WIN WIN WIN!!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Williams was very helpful in securing my order and providing valid discount codes. Receive my slippers and theyre exactly as described!

24 October 2025
Rated 1 out of 5 stars

They sold my order behind my back!!

I was excited to get a text message saying that I won a raffle for some shoes that I wanted to get for my son for Christmas. When I replied to the text, I never received any response. So I called them and they said “sorry, sold out”! Meaning they sold it behind my back, because they probably have a click of resellers that they backdoored these shoes to. I would never buy from here again.

19 October 2025
Unprompted review

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