TOP RENT A CAR Bulgaria Reviews 

Everything perfect! Fast and correct processing at picking up and return of the car. Car exactly as ordered.
That's was how it should always work! Thanks.

Excellent service as always - my first choice for car rental in Bulgaria 👍

Car was perfect, the service too, shuttle as well. Even the call center I needed to find where to drop off.

Be extremely careful if you are picking up a vehicle from Top Rent A Car Bulgaria during nighttime hours. We rented a Dacia and the handover took place in pitch-black conditions, making it physically impossible to inspect the lowest horizontal elements of the undercarriage.

When we returned the car in daylight, the agent looked right under the bumper and found a small plastic scratch. For a budget car like a Dacia, minor scratches underneath are just NORMAL TEAR AND WEAR from everyday driving on the road. You cannot see this in the dark.
They did not show us any photos of the underside from before our rental. They only had a paper agreement with no marks there.

They charged a massive €240 for this. This price is crazy and way too high. In Bulgaria for low budget car like Dacia, a local garage charges only €25 to €50 to fix a bumper corner, and even a full professional repaint tops out at €180. They are overcharging tourists for invisible road wear to make extra money.
I've read the previous reviews and it looks like they target foreigners to charge extra, be careful especially with Dimitry.

Advice to future renters: Avoid this company if your flight lands at night. If you have no choice, crawl on your hands and knees with your phone flashlight and photograph the absolute bottom of the bumpers before driving away!

Update: Regarding Top Rent A Car Bulgaria responce
Your corporate response completely misses the point and only confirms your predatory tactics. You openly admit that returning a car in daylight reveals details that were impossible to see during your nighttime handover.Suggesting that a customer arriving on a late-night flight should crawl on the asphalt in pitch darkness with a phone flashlight to inspect the hidden underside of a bumper is absolutely absurd. It proves you knowingly pass off pre-existing, invisible underside wear-and-tear to the next unsuspecting tourist who lands at night.You claim your process is "standardized," but charging an inflated fee for a minor cosmetic scrape on the bottom plastic of a bumper is a clear, bad-faith cash grab. We provided you with clear explanations, yet you chose to ignore them and force-charge our card anyway.This isn't about your "standard procedures"—it is about a total lack of trust, respect, and business ethics.

I use these on a regular basis, because of their efficiency and reliability. Never any hassles, always honest and polite. They may seem to not be the cheapest...but after having used other companies, I say they are very good value for money.

Great company for Rent. Very recommended

Friendly staff, knows their stuff. The car is in good condition. The paperwork and delivery of the car was quick and easy. I recommend it!!!

Booking process

The company offered online check in, which sped up the pick up process.
The car was as booked (Huynday Tucson), a 2025 model in decent condition with all previous body marks clearly flagged in advance.
The return was smooth was well - there was a staff member well after office closing time and the return tool less than 10mind between car check and deposit unblocking.
The Company was great and I also saw a lot of their cars around the country, which would suggest they must be doing well and having good business practices.
Will look to rent with them again in the future.

Everything it was perfect... thanks

Everything was fine

Great to pick up and drop off at different locations. Also good value

Very easy drop off with helpful assistance from Kristoph

Absolutely Flawless Experience – The Best in the Business!
​Top Rent-A-Car continues to set the gold standard for vehicle rentals, delivering an absolutely amazing service from start to finish.
​What truly sets them apart is their incredible staff. Every single time you call any of their offices, you can practically hear the smile through the phone. They are genuinely glad to help you out straight away, handling requests with unmatched speed, warmth, and professionalism.
​Why they deserve 5 stars:
​Unbeatable Service: The rental process is seamless, the vehicles are pristine, and they always go the extra mile.
​Incredible Phone Support: No tedious hold times or robotic answers; just friendly, eager-to-help people who resolve your queries instantly.
​Stress-Free Experience: They make a typically stressful chore feel completely effortless.
​If you want top-tier cars paired with world-class hospitality, look no further!

​I recently rented a Hyundai Tucson from Top Rent A Car at their Sofia Airport location, and the entire experience was absolutely flawless from start to finish.
​The vehicle met every single specification promised during the booking process. It even included the beautiful panorama roof exactly as shown in their description, which was a wonderful bonus for our trip. Driving the Tucson was an absolute pleasure; it performed wonderfully across all terrains. Thanks to the four-wheel drive (4WD), we had no trouble climbing steeper routes and felt like we could go anywhere with total confidence.
​The car is incredibly spacious and comfortable. It easily accommodated our group of four adults and one child, along with all of our luggage—which included three or four 10 kg cabin bags plus everyone's individual small personal bags. Nobody felt cramped, and the trunk space was perfect for our needs.
​We opted for their Premium Coverage package, which gave us total peace of mind throughout the journey. When it came time to head home, the drop-off process was entirely uneventful and stress-free. We returned the vehicle with a full tank of gas. The staff quickly stepped out to inspect the car, confirmed everything was perfect, and immediately processed the credit card transaction to return our security deposit right then and there. The entire return happened without a single problem or delay.
​To top it all off, within just five minutes of completing the paperwork, we were loaded onto their shuttle and taken straight to the airport terminal.
​Exceptional service, transparent procedures, and a fantastic, reliable vehicle. Thank you, Top Rent A Car—I will definitely choose you again for my next trip to Bulgaria!

I have rented cars across multiple EU and non EU countries and this was without question the worst experience I have ever had.

Within 24 hours of completely normal driving the entire license plate mounting fell off, not just the plate, the entire mount. Photos clearly show visibly damaged and deformed screw holes, evidence of a botched job that should never have passed any pre-rental inspection.

Instead of taking responsibility for their failure to maintain the vehicle they charged us 500 EUR in fees and forced us to drive back to Sofia wasting a full day and significant costs for two people.

I have rented from Hertz, Europcar, Sixt and many local companies across Europe. Never once have I encountered a company that responds to their own maintenance failure by penalising the customer.

If you have any alternative option for renting in Bulgaria please take it. I want to believe this was an isolated botched job but after hearing about other cases I am starting to think this is simply how they operate.

The reservation voucher didn't indicate the correct drop-off location, since they don't accept car returns at either Terminal 1 or Terminal 2 at Sofia Airport, but when you pick up the car, they don't tell you this, and it isn't listed on the reservation sheet either. You have to return the car to their main office, which is about 5 km from Terminal 2. We found this out when we saw that it was time for the office at Terminal 1 to open, but no one showed up. We had to call the customer service line, and the service from Top Rent A Car in Bulgaria was terrible—they were rude and showed no willingness to cooperate or help. When we finally managed to return the car, they made no effort to help us catch the shuttle that was waiting to take us to the airport; instead, they made us wait more than 20 minutes for the airport shuttle to return. We managed to get there and catch our flight with just half an hour to spare. Very poor customer service at the main office at Sofia Airport.

That was the best rent car company i ever usued in Bulgaria. Easy ans cheap, very helpful team.

I have used this Company a few times and would have used them more until it came to this year.
I booked a car for 7 days and after 3 days the car broke down....it was unfit for purpose....my wife and i had planned a trip to the lakes on the weekend after working.
We were told to take photos and send them, try to mess with the live battery(?), leave the car for a period to reset and then after all of that didnt work drive it to a garage (3.5 hours wasted) On the way to the garage on a dangerous road it broke down.....(1.5 hours later) a van collected it and we were left to walk 35 minutes into town to get a 35 euro taxi home.....day No 1 gone.
We were offered to be driven by the pick up the 2 hour journey to Plovdiv to possibly(?) Collect a car that night(never) or on the Sunday (?) but the night in Plovdiv would have been at our cost and the petrol and 2.5 hours up the mountain also at our cost OR have a car delivered the following morning. Ok thank you......
The car DIDNT turn up the following day (2 whole days and 35 euros down) but on the following day Monday (18 hours before returning it back to them).
Ivan from customer services stated that in their TERMS AND CONDITIONS they have 3 days in which to replace their rental car that was unfit for purpose so paying for 7 days meant we got it for 5 days and 35 euros down, ruined the whole weekend......what did they offer us.....19.2 euros.....not the taxi fare, not the rental and TOP INSURANCE we paid for......we will NEVER USE THEM AGAIN.......the reason why we pay for TOP INSURANCE is so we get a car for the period we have paid for however TOP RENT A CAR think its ok that they supply an unfit for purpose car, you pay the full amount and they can leave you stranded without a car for days, ruin your holiday as its in their terms and conditions!
BEWARE DO NOT USE THIS COMPANY.....USE EURO CAR OR SOMEONE ELSE!

Your reply is a lie.
Your vehicle originally broke down at 12.28 midday Saturday of which you told us to lock up amd let reset (2 hours later at 15.01 the vehicle was started and broke down for good and we have messages from then....the tow truck arrived nearly 2 hours later) we have proof of whats app messages to and from your agent so dont lie to make yourselves look better.
You supposedly (not received) refunded 19.2 euro which IS NOT A days rental with insurance despite it neing 2 days and 35 euro taxi fare......you are liars!
Your covers states 24/7 on your adverts!

The car broke down at