TOP RENT A CAR Bulgaria Reviews 

Certainly. I’d keep it balanced and factual for Trustpilot, because there were positives, but the condition of the car and the warning lights are legitimate concerns.

We rented a car from Top Rent-A-Car in Bulgaria through Wizz Air. Overall, the experience was mixed.

Starting with the pickup process: we landed at Terminal 1 and headed to the rental booth as instructed in the email. When we arrived, the booth was closed, despite a sticker stating that it should be open 24/7. We weren't the only ones waiting, as another couple was in the same situation.

I called the customer care number and was told to go outside and wait for the shuttle bus. Unfortunately, there was no clear signage showing where we were supposed to wait. We walked around for a while and eventually spotted the shuttle by coincidence. Since we weren't at the correct pickup point, the driver actually had to stop in the middle of the road to collect us. Clearer instructions or signage would definitely improve this part of the experience.

The shuttle then took us to the main office, where we collected the car. The vehicle was modern and clean, but it already had quite a lot of cosmetic damage — around 15 scratches/marks were listed on the inspection sheet. To their credit, all of these were clearly documented before we took the car.

Shortly after we started driving, the tyre-pressure warning came on. I stopped at the first petrol station, checked the tyre pressures, reset the system and continued. The following day, the warning came on again. For the first few days, I kept stopping to check the tyres, but the pressures remained stable, so eventually I assumed there was an issue with the sensor rather than the tyres themselves.

There was also a noticeable rattling noise coming from the driver's window/door area when driving above approximately 90 km/h. Thankfully, we didn't use the car extensively, so this wasn't a major inconvenience.

The most concerning issue happened on our final day while driving back to return the car, when a red engine oil/oil pressure warning light came on. This was understandably worrying, especially when you're driving a rental car in another country. After stopping the car and restarting it, the warning disappeared, and thankfully we made it back to the office without any further issues.

My impression is that the car would benefit from a thorough service and inspection before being rented out again. Even if some of these warnings were simply sensor issues, seeing repeated tyre-pressure warnings and then a red oil warning light doesn't give you much confidence in the vehicle.

On the positive side, apart from these issues, the car was modern, clean and drove as expected. The return process was also very quick and straightforward, with no problems whatsoever.

Overall, I think the experience could have been much better with clearer airport pickup instructions and, more importantly, a more thorough mechanical check of the vehicle before handing it over to the next customer.

The personnel is friendly and efficient, the cars are new, overall a easy smooth transaction and peace of mind.

As usual everything was fine. Cars I am getting recentlt are not new, but it actually doies not matter - they are well maintained, so I have never had any trouble with them

This is exactly how every rental company should work: friendly staff, contradictory check of the car at pick-up and drop-off, rather low deposit (€ 480), no haggling for extra insurance and immediate chargeback of your deposit on the spot at drop-off. Moreover, all staff was very friendly (person at Terminal 2 office, minivan driver, staff handling the contract and the person helping us to connect the phone to the Android Auto system of the car). I rent lots of cars every year in all parts of the world and I can't fault this company on anything. Everything was perfect from the start until the end! 👍🏻 The best car rental company I've ever used. Oh yes, I was going to forget: they also provided reduction cards for several petrol stations, paid for the toll on the Bulgarian roads and told us not to wash the car (it's included). 👌🏻 I know there is a competition going on between staff members, so the person handling the contract was called Ivan Ivanov but everyone was great (especially the person who helped us with Android Auto). A small remark would be that our voucher only mentioned the phone number of the office at Terminal 2, while we actually had to pick-up the car at the Head Office (we didn't know that). Moreover, when we tried calling this number (we arrived at Terminal 1), the number didn't seem to be working. Something to check by you guys at Top Rent a Car (but I'm sure you will). Fortunately, after having taken the bus to Terminal 2, we could speak to someone at the office in Terminal 2 but we lost lots of time at arrival because of this wrong and incomplete information.

All in all a great car, with a spacious trunk, which is very usefull as a tourist... The only downside is the center rear seat (we were 5 passengers), where there's not enough place for the passenger's feet.

Everything was just as expected. It was great thanks

Easy protocol for getting the car, the stuff was very helpful.

Booking was easy. The car was great. The service pleasant and nice. Nothing to complain about. Would rent again.

The car condition, service of the staff

Quick processing and very friendly staff in Plovdiv. Highly recommended.

The blond lady Zhana (I think it’s her name) has been the nicest and cutest person. She accompanied us the best way possible.
The process was really easy and 100% clean as we know sometimes it might be tricky with other agencies. No additional sales has been tried to be done. I recommend 100%.

They are top service all good. I can recommend this company.

The shuttle from the Airport to the Head office not working as per schedule. Me and my family has been waiting 30 min at 35' before arriving. Once it came the driver ask me for my name if is on the list?! Was not there, so we have to wait another 30 mins before next one arrived. Same situation we have winter time at -5'.

I booked a car and when I arrived at the old airport to collect it ,they left from the office just a minutes ago. Well known trick . Wait for them ,try to call them ... Nothing!!!
That was my last experience with them ,and will be the final too.
Also a friend of mine used their services and they try to charge him extra money when he go to collect the car. Hidden taxes etc..

Everything is fine.

Smooth and quick pick up and drop off, no issues, all one could want from a car rental company. Thank you for doing a great job as always!
Happy returning customer

Nice small car, low consumption.
Not the newest, but it was perfectly fine for us two to drive around the entire country of Bulgaria for 6 days.
Paid for full protection so we wouldn’t worry about anything.
All perfect!!

Car was very good drive, clean and in good condition.

Guys were both friendly and helpful; spoke very good English. Zero problems with collection or return. Good customer service.

10/10 would use again.