Booking is easier than ordering food takeout. Personnel were very well organized and polite at both pick up and drop off. Minimal waiting, clear and easy to understand information, no hidden claus... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support your local. Shuttle bus took us from old T1 to the off-airport location in a couple of minutes. While the vehicle handover wasn't necessarily as swift as with some international competitors, i... See more
Company replied
It was easy and fast to communicate during ordering the car. The staff was very nice - the shuttle drivers and at the office and everything went smooth. Recommended to take extra time at pickup and... See more
Company replied
Very pleasant and convenient service, both at pickup and dropofff. At dropoff we had the representative waiting at the parking, which made the experience much less stressfull than usual. The only comp... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Easy to colect, small waiting times by pick-up and drop-off, new-ish and immaculate clean car
7 September 2026
Unprompted review
Very good company
Very good company. All was good and everything went smoothly. Excellent customer service.
6 September 2026
Unprompted review
Good car rental company
7 September 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Always 🔝🔝 customer service for pick up…
Always 🔝🔝 customer service for pick up and drop off is very helpful car is new and very reliable
6 September 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Duchev,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
The car was super good
The car was super good, same as for service. Great experiance!
5 September 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kenins,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Excellent service as standard
Excellent service as standard! Thank you for making the process so smooth! Great customer service on all levels!
3 September 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Hammami,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Easy handling
Easy pickup, easy return of the car. Car in excellent condition.
Friendly staff.
2 September 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Hoff,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Fast and efficient at check in
Fast and efficient at check in. Fast and efficient at drop off. Car as booked and in very good condition. Thank you.
28 August 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Once again Top rent a car didn't…
Once again Top rent a car didn't disappoint us. I can highly recommend this company to anyone who plans to rebt a car in Bulgaria. They have wide selection of cars. We were extremely happy with the service and the car from renting to returning the vehicle.
Will definitely book again next time in Bulgaria.
4 August 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Tabakov,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car
Great cars and service but waiting time is unacceptable
The cars and the service is great, but the last few times I had to wait 20+ mins to get/drop off a car. This is unacceptable for the level and the size of the company. Always 1 agent serving customers and the rest of the staff is just browsing around.
29 August 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Savov,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you are satisfied with our cars and the service we provide. At the same time, we fully understand that having to wait more than 20 minutes to collect or return a vehicle can have a very negative impact on your overall experience, and we sincerely apologize for the inconvenience caused.
We are currently still operating during the busiest period of the year, and our teams are making continuous efforts to reduce waiting times and ensure a smooth and efficient service for all our customers. Nevertheless, we understand how frustrating such a situation can be, especially when you have experienced it on several occasions.
Please be assured that we take your feedback very seriously. We will make every effort to improve the conditions and efficiency of our vehicle collection and return procedures, so that the experience is as seamless and convenient as possible.
Thank you once again for bringing this to our attention, and please accept our sincere apologies for the inconvenience.
Best Regards,
Top Rent A Car
Smother than i expected they are…
Smother than i expected they are professional
28 August 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Gamal,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
***ATTENZIONE***
Questa è stata la seconda volta che ho noleggiato un'auto da Top Rent A Car a Sofia e, purtroppo, sarà anche l'ultima.
Durante il primo noleggio, sono stato spinto ad acquistare una polizza assicurativa aggiuntiva che costava più del noleggio stesso. Il personale l'ha presentata in modo tale da farmi credere che fosse legata al deposito cauzionale, approfittando della mia scarsa conoscenza delle condizioni contrattuali.
Nel corso del secondo noleggio, al momento della riconsegna, non sono stati riscontrati danni. Tuttavia, mi è stato addebitato un importo di circa 90 euro semplicemente perché i tappetini risultavano, a loro dire, sporchi. Nessuno mi aveva informato che l'auto dovesse essere restituita dopo un lavaggio o una pulizia professionale e, a mio avviso, le condizioni del veicolo non giustificavano un addebito così eccessivo.
Alla luce di queste due esperienze, ritengo che le pratiche dell'azienda siano poco trasparenti, scorrette e mirate esclusivamente a ottenere pagamenti extra dai clienti.
Consiglio vivamente a chiunque stia pensando di noleggiare un veicolo presso questa società di prestare la massima attenzione, di richiedere tutte le condizioni per iscritto e di fotografare sia l'esterno che l'interno dell'auto prima di riconsegnarla.
Non noleggerò mai più un'auto da Top Rent A Car.
This was my second time renting a car from Top Rent A Car in Sofia, and unfortunately it will also be my last.
During my first rental, I was pressured into purchasing an additional insurance policy that cost more than the rental itself. The staff presented it in a way that led me to believe it was connected to the security deposit, taking advantage of my limited understanding of the terms.
During my second rental, when I returned the vehicle, no damage was found. However, I was charged approximately €90 simply because the floor mats were allegedly dirty. Nobody had informed me that the car had to be returned professionally washed or cleaned, and in my opinion its condition did not justify such an excessive charge.
Based on these two experiences, I found the company’s practices unclear, unfair and focused on extracting additional payments from customers.
I strongly advise anyone considering renting from this company to be extremely careful, request every condition in writing and photograph both the exterior and interior of the vehicle before returning it.
I will not rent from Top Rent A Car again.
29 August 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Lumini,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify several points for the benefit of anyone reading this review.
Regarding the additional insurance, our optional protection packages are clearly presented as separate products and are not a requirement for renting a vehicle. The security deposit and insurance coverage are two different matters, with their respective terms and conditions explained during the rental process. Customers are free to accept or decline any optional coverage.
With regard to the cleaning charge, vehicles are expected to be returned in a reasonably clean condition, as stated in our rental terms. Cleaning fees may apply when a vehicle requires additional cleaning beyond what would be considered normal use. These charges are not intended to generate additional revenue, but to cover the costs associated with restoring the vehicle to the required standard for the next customer.
We understand that customers may have different expectations regarding what constitutes normal dirt or cleaning. Nevertheless, the applicable terms and conditions are provided as part of the rental agreement and apply equally to all customers.
We are always happy to review individual cases, and we take any concern regarding our procedures seriously. Unfortunately, based solely on the description in this review, we cannot determine the exact circumstances of either rental. We would therefore welcome the opportunity to review the relevant rental agreements and inspection records with you directly.
We are proud to serve thousands of customers and continuously strive to provide transparent and professional service. While we regret that you were dissatisfied with your experience, we believe it is important to provide the full context and clarify that our charges and procedures are based on the agreed rental terms.
Best regards,
Top Rent A Car
Staff
Staff, Service, and online booking/communication were excellent
29 August 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Naydenov,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Great rental experience
Great rental experience! The car was clean, reliable, and smooth to drive. Pick-up and drop-off were quick and hassle-free. The staff was friendly and helpful throughout. Highly recommend!
24 August 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Miglena,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Radev,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Great service
Great service, and also very friendly people. we will come back, for sure!
25 August 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Mar Zenit,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Best company in Bulgaria
26 August 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Tinchev,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Ordered the car in same day at 15:00…
Ordered the car in same day at 15:00 however appeared earlier in the morning. They did maximum to release the car earlier. Warm and professional service. Highly recommended.
17 August 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Sobol,
We're thrilled you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
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