Topdesignerbrands Reviews 49

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Brilliant experience. I was very sceptical at the start, therefore, leaving a review in case someone's having second doubts. Ordered a moschino bag all the way from Italy on Christmas day Friday 25th... See more

Rated 5 out of 5 stars

Excellent customer service. Really helpful and prompt responses. I needed my item at short notice and they kept me updated throughout. Even when I had to return the item as it was smaller than what I... See more

Rated 1 out of 5 stars

Ordered moschino trainers waited a while, chased several times. Tracking number was showing out for delivery and then no update for two days. Chased again and yodel the carrier the company uses then s... See more

Rated 5 out of 5 stars

I was at first skeptical if the product is going to come to me or not. Because there are lots of frauds and fake online shopping websites, and I had been a victim twice very recently. I clicked the l... See more

Company replied

Company details

  1. Bags and Luggage Store

Information provided by various external sources

Up to 70% off on a wide selection of luxury bags, shoes, clothing and accessories. 100s of designer brands to choose from at the guaranteed lowest price. All products are 100% authentic. Free delivery orders over £70! Don't wait, shop now!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

49 reviews

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1-star

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Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. I was very sceptical at the start, therefore, leaving a review in case someone's having second doubts. Ordered a moschino bag all the way from Italy on Christmas day Friday 25th and received 30th Dec, today. The bag itself was in an amazing shape, well packed and looked after. Definitely, will use their services again in the future. Also, products so much cheaper compared with other sites such as asos or house of fraser.

1 January 2021
Rated 5 out of 5 stars

Love my Balmain Sunglasses

Love my Balmain Sunglasses .
Super quick delivery & great customer service .

14 July 2020
Unprompted review
Topdesignerbrands logo

Reply from Topdesignerbrands

Thank you for your order Becci we are glad you like the glasses.
We hope to see you again sometime.
Kind Regards topdesignerbrands.co.uk

Rated 5 out of 5 stars

Coachtote bag

Goods as ordered. Girlfriend loved her bag. Excellent communication with delivery.

12 July 2020
Unprompted review
Topdesignerbrands logo

Reply from Topdesignerbrands

Thank you for your order Steve we are happy your girlfriend likes the bag.
We hope to see you again sometime.
Kind Regards topdesignerbrands.co.uk

Rated 1 out of 5 stars

Left disappointed as delivery never attempted

Ordered moschino trainers waited a while, chased several times. Tracking number was showing out for delivery and then no update for two days. Chased again and yodel the carrier the company uses then showed as been returned to sender with no delivery attempt. These were ordered as a birthday gift and I've been left very disappointed. Yodel also confirmed that the tracking details provided did not match the order I was chasing. Really poor service and had to get a refund.

16 June 2020
Unprompted review
Rated 5 out of 5 stars

Bag was lovely

Bag was lovely, came exactly how it looked in the photo. Only thing negative was the time it took to come , would be good if you could upgrade the way you send I item, I wish I had I quicker it's so nice !

17 February 2020
Unprompted review
Rated 3 out of 5 stars

Emporio Armani crossbody bag purchase

Hello, this experience wasn't a good one, I have to be honest. The delivery took longer than expected, but it wasn't a problem, I expected some email from the top designer team just to reassure me that everything is going OK and my order is safely on my way. I have waited 8 days for this type of email....When finally the delivery day came and I wasn't aware of it, Yodel driver just quickly pressed the door bell and did not wait for anyone to answer the door, rushed to the next door neighbour and left my parcel there and minutes later he returned to leave a note that my parcel is next door. I opened the door again and I could see him driving frantically away. Maybe he was very young and unexperienced, but this was a very poor quality delivery. I am so sorry about all this, please improve in the future future because the products you sell are great value. Thank you.
Kind regards, Manuela Gardiazabal

21 January 2020
Unprompted review
Topdesignerbrands logo

Reply from Topdesignerbrands

Hi Manuela,
I am sorry for the experience. It appeared that we sent tracking link on 13th - the day after the order was placed. However, the tracking link pointed to static DHL, and not Yodel where you should have seen all frequent status update. This mistake is on us.

This parcel in particular seemed to have a slight delay (8 working days instead of 4-7 normally). We don't have control over Yodel's driver behaviour as they are a 3rd party courier.

But we are accepting the feedback and will ensure to send the right tracking link in the future.
Thanks for taking time to write this feedback. It's much appreciated.

Apologies for the inconvenience this has caused. I hope that this will not deter you from using our website in the future. Mali

Rated 5 out of 5 stars

Bought an Armani laptop bag from here

Bought an Armani laptop bag from here, absolutely delighted with the purchase. Was sceptical at first but great product and delivered well within time frame stated. Will buy from here again.

14 January 2020
Unprompted review
Topdesignerbrands logo

Reply from Topdesignerbrands

Thanks Ricky for your feedback. It means a lot for a new business like ours.

Rated 5 out of 5 stars

Great service

Great service, good communication, would recommend to anyone, no hassle, quick email response and helpful !

4 January 2020
Unprompted review
Topdesignerbrands logo

Reply from Topdesignerbrands

Thanks for your feedback Ryan. We look forward to serving you again.
Your comment is much appreciated.

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