Tooxt Reviews 449

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 452 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its fun, interesting, and unique qualities, often highlighting the professional layout, entertaining storylines, and realistic personalization. Many people found the books to be excellent and memorable gifts, with recipients loving the creative concept and high quality. The user experience is frequently described as wonderful, with customers appreciating the ease of creating the books and the impressive final results. However, some customers experienced issues with their orders and delivery, particularly during busy periods like Christmas, with some books arriving late or not as expected. A few other people also felt that the quality of their book was not up to par, mentioning spelling mistakes or dissatisfaction with the generated content.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers praise the books as fun, interesting, and a great... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Quality

People report positive experiences with quality. Customers consistently praise the superb quality of the... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers report fast and easy delivery,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and the engaging process of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

While I had a few issues with the website, customer service was wonderful and worked with me to get everything resolved. I can't say enough great things about them. The books are fun and interesting.... See more

Rated 5 out of 5 stars

When we discovered there was some missing text from the chapter we had been reading from, the customer service rep ( Jane) was quick to respond with multiple options offered that were unexpecte... See more

Rated 5 out of 5 stars

My book did not come out like I expected. Frankly it was boring. There was no humor, which I expected due to the advertisements. However, two different customer support representatives contacted me an... See more

Rated 5 out of 5 stars

The book looked terrific. The cover was professionally laid out and the storyline was funny and entertaining, it even had "reviews" from other "authors" on the back cover. I ordered at a very busy tim... See more


Company details

Written by the company

We create personalized AI-generated books that make unforgettable gifts. Each book is custom-made to order, which means production takes 10-14 business days. Have a question about your order? Please email us at hello@tooxt.com before leaving a review - we're here to help and want to make things right if there's any issue with your order.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

449 reviews

5-star
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1-star

Replied to 76% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Some incorrect AI assumptions made

The concept of this book is brilliant, but the AI makes a lot of assumptions which did ruin the story a bit. Just silly things like assuming the recipient lives in a semi (he doesn’t), assuming the recipient goes skiing around in his home town (he lives in London!). Just poorly constructed AI mistakes.

I agree you need to give as much detail as possible about the recipient to get as much correct context, but Tooxt shouldn’t go randomly guessing facts which turn out to be totally ridiculous or factually incorrect.

This initially started out as a 3* review, but the response from Tooxt Customer Support and offer of credit towards next purchase has totally restored faith in the company and increased my rating to 5* for customer service alone.

For all customers considering using Tooxt just be sure to give as much information as possible about the main character and their circumstances, minimising any chances of AI mistakes being generated.

AI is continually evolving, so it’ll get better over time.

26 April 2026
Unprompted review
Tooxt logo

Reply from Tooxt

Hi Diane,

Thank you for taking the time to share such a thoughtful review. You are absolutely right to point this out, and we completely understand how frustrating it is when the story includes details that clearly do not fit.

The experience should feel personal and meaningful, and feedback like yours highlights exactly where we need to improve.

Our team has reached out to you directly, as we would really appreciate the chance to make this right.

Tooxt Team

Rated 5 out of 5 stars

5 ⭐️ I am not in any way affiliated with…

I am not in any way affiliated with Tooxt, but I did want to do a review to maybe help anyone about to order.
(this is a lil long)
My book arrived and the quality of the book is superb, ( I chose paperback)
and the cover photo was perfect.
What I didn’t do properly was give them enough information to help them base a good storyline on, and that was on me, not them. The story they created ( they use AI) was really funny and well written, but not as personal as I wanted. I suggest you elaborate on your answers as much as possible, and when they contacted me, ( they followed up to see if I was happy with it) I told them exactly that, and I must add that the follow up they gave me was equally superb. Delivery as well was great!
You don’t see that often anymore in businesses.
I loved the concept of the book so much I wanted to try again.
They did give me this advice which I will share. I am currently awaiting the 2 nd edition, and am really excited. ….

“ I’d like to share some guidance on how customers can help the AI generate a more accurate and personalized book:
* Provide very detailed answers, even if a question seems simple. For example, when asked where someone lives, it’s helpful to clarify whether this is their current residence, hometown, or where they grew up.
* Clearly define relationships, job, age, gender, and animal breeds/color and include nameswhenever possible to avoid assumptions or placeholders.
* Avoid general referencessuch as “a neighbor,” “a friend,” or “family member” unless you’re comfortable with creative interpretation. Adding names or brief specific descriptions helps prevent random name generation.
* For the photo, we recommend using a well-lit, high-resolution image where the person’s face is clearly visible and taken from a good distance for the best result. Before submitting your order, you can regenerate the cover multiple times by clicking “Try another cover” until you’re satisfied.”

I personally give them a 5⭐️

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Best Present

This book was delivered fast and it was so enjoyable for me to receive . I nearly died of laughter and my son and I were in fits reading it . I can’t wait to give it to my husband . Also looking on the back of the cover and seeing part 2 of the series made me want to get him another for his next birthday . Highly recommend this ! Well worth the money . Customer service prompt and timely .

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic gift for the hilarious experience!

What a great gift idea! After seeing an ad on social media, I decided to give it a try and I’m so happy with the book! It was easy to answer a few questions, provide a photo, and let Tooxt take care of the rest. Shipping was quick, absolutely no issues! A great gift for the person who has everything! I will definitely be ordering again!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

It’s a wonderful gift!

It’s a wonderful gift!
Surprising that Tooxt/AI comes up with a fictional story based on just a few facts. The titles they suggest are perfect, as is the story.

21 April 2026
Unprompted review
Rated 4 out of 5 stars

I am so pleased with the book that was…

I am so pleased with the book that was created with AI! It was amazing and the cover is beautiful and it was really straight on! Customer service is amazing too, so fast to get back to me whenever I had a question! Thank you Tooxt for being such a great company!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

This is the 3rd time ordering from…

This is the 3rd time ordering from Tooxt--for my daughter. These are a few of her actual responses: I love, love, love this!! I was looking at the chapter titles-perfect!! Thank you so much!! This completely made my day/week/month/year! I can't wait to see what awaits me in here!! It's really well written and draws you in immediately.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

What a fun idea!

What a fun idea! The quality is great, but the concept is fantastic! I just received mine, which I ordered for my husband's 40th birthday. The book has so many chapters, and the cover design was ON POINT! I wish I could put more details in my order so the stories would be more accurate, but I enjoyed the tales very much too! Truly an awesome gift!

7 April 2026
Unprompted review

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