ToolshouseReviews 

First time I ordered from them everything was fine. Second time I ordered they provided one correct item, and one wrong item in place of the two other items ordered. There was no reply to first e-mail informing them of this. After more e-mails they provided a label to return it. I tried 3 different Post Offices, they all said the label was invalid and the item couldn't be sent. I returned it at my own expense. They said they would cover £3 of the cost of the return. Five days after returning the item I got a mail saying that the replacement items had been dispatched. Tracking shows that a label had been created but nothing dispatched. There was no further contact with them until 11 Days after that, I received a refund notice with no explanation. The £3 return costs they said they would cover was not included. From receiving the wrong item to being refunded took 33 days. I would not use this company again.

Still haven’t received my item!

Great product

Very helpful great service very fast delivery will be using again

Realised that the item I had ordered and paid for was on a standard 2-3 day delivery.
Emailed and they were able to sort a faster delivery at a small charge.
Good communication and best price

Beat Amazon on price. Delivered as promised. what more do you need ?

You’re asking for a review about an item I’m still waiting for, my advise is change your delivery company

Item ordered. Did not arrive as it was damaged by the courier in transit.

Courier messaged me to contact supplier for assistance. Why didn’t Tool House contact me? This is normal customer service.

Anyway I contacted them. They agreed to send a replacement. I suggested they change the courier to ensure delivery.

They didn’t send it. I reminded them, they apologised, but had no explanation and then sent a replacement via the same courier.

Courier lost this one. Again it was they who suggested I speak with Tool House…

I contacted Tool House to cancel contract and request a refund.

Refund issued. No apology/explanation or even a message to acknowledge my contact, just a refund to my bank account. A cold response indeed

Poor service and disappointing. Went with an alternative supplier and had the item within a day.

Ordered a new part for my jet wash, great price and very quick delivery. Would definitely order from this company again.

Good communication and well packaged delivery

Great service.
I ordered a set of spanners and the parcel was lost by Evri, when I contacted Tools House they arranged a replacement which I received as promised. Thank you guys.

Bought an item, no communication for a week. After I chased I got a message to say they didn't have the item and they'd process a refund. Seems to be a common story with this website. I won't be using them again

Only got one of the 3 things I ordered. One was refunded, the other I'm out of pocket for. Messaged customer service last week. No reply as of yet.

Very quick delivery , will deal again.

Easy to use website
Speedie delivery

Very nice Thank you

Ordered an air conditioning unit £350+ and heard nothing this was on the 4th April tried online chat , email , rang both landline no answer and mobile number same left a voice msg so waiting for response ... if I hear nothing I will escalate to trading standards order number #22997 ...will update review once I know whats happening... Unsatisfactory communication ...UPDATE recieved email saying I should read TC ! And I could of opted for next day delievery extra money of corse ! Anyway they cancelled my order hopefully they will refund my money ...my advice for what its worth AVIOD

You could send me an 11mm socket for the kit , as the one in mine is wrong , that would make my kit 100 per cent

Placed an order on eBay and received confirmation and delivery date. Subsequently (and without any contact from the seller) received an order cancellation:

Cancellation reason
Issue with buyer's delivery address

Rubbish! I have been buying on eBay using Paypal for over 10 years.

Absolutely zero stars for customer service.