Too Lost Reviews 825

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 392 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform's user experience to be satisfactory, with some praising its ease of use and the availability of features like animated artwork and detailed analytics. Many appreciate the timely payouts and the overall reliability of the service for independent artists. However, a significant number of people were dissatisfied with customer service, often citing slow response times and a lack of effective support. Some reviewers reported issues with releases being held up due to "needs documentation" notices, even for original content, and found the resolution process frustrating. There were also mentions of generic, copy-pasted responses from support and difficulties getting clear reasons for rejected submissions.

What people talk about most

Customer service

People report negative experiences with customer service. Many reviewers describe the support team as... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the service, calling it reliable... See more

Response time

Users describe negative interactions with response times. Many customers report extremely slow support, with... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the platform's advanced features,... See more

Product

Customers had ambiguous experiences with product. While some reviewers praised features like Animated Artwork... See more

Reviews shaping this summary

Rated 3 out of 5 stars

A lot of problems with mapping. Then you open a ticket, you receive a notification that the mapping is updated, then nothing happends. You add stuff in the release note and they are not taken in co... See more

Company replied

Rated 3 out of 5 stars

-Support is slow. - I noticeably have less revenue share, comparing to other services. -Most of the functions are unusable in the end. -Mediocre, cheap not for indy artists -All focused on main... See more

Company replied

Rated 3 out of 5 stars

I had no problems with toolost up until the fall season, when my releases (both edited and reuploaded for corrections' sake because they said to) started getting a "needs documentation" notice, an... See more

Company replied

Rated 3 out of 5 stars

Great UI, That's where it ends really. Royalties got forced from another service due to them having a deal with the majority owner of the works to here and magically started paying out about 60% of w... See more

Company replied


Company details

  1. Music Publisher

Written by the company

Too Lost is a music and technology company, providing SaaS solutions for independent music rights holders. Our distribution and publishing services deliver, monetize and protect songs across the globe for over 250,000+ musicians, record labels, studios, brands, investors, and platforms. Too Lost is a proud member of The American Association of Independent Music (A2IM) and MERLIN. We are headquartered in New York City - with offices in Los Angeles, Barcelona and Reykjavík. For more information, see here: https://toolost.com/about


Contact info

3.1

Average

TrustScore 3 out of 5

825 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Too Lost is one of the best apps out…

Too Lost is one of the best apps out there! I couldn't recommend it more. The interface is clean and very user-friendly. Additionally, the analytics portal provides data such as Royalty Splits, Presave Links, Release Links, and more. And what's really unique is that it offers the ability to send out Fan Blasts from the portal. This platform is great for any artist!

5 September 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Top Tier Distributor!

Too Lost has the best technology out of all the distributors! As an independent artist it’s great to have a team of people who care about your work. I’ve been using Too Lost for few years now and recommend all serious indie artists to use them as well!

1 August 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Clutch

Clutch distribution

5 September 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Great distributor!

5 September 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Be Alright by P.Dicey

My first project that was released with Too Lost was delivered on Point to all stores worldwide and I was notified to make corrections on other submissions, it's a great experience that I am having.

3 September 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Too lost is great

I’m an artist manager and I release all my artists music through too lost. Their system is great and their team is also there whenever I need, especially Maverick!

4 September 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Too Lost is great!

Switched to Too Lost early this year. Maverick has been incredibly helpful! Love working with the team and the site is incredible. Been a fan of the app recently as well.

4 September 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Really easy to use!

Really easy to use!

4 September 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Awesome community awesome team

too lost is an excellent label and community. they listened to my needs and got me what I was looking for. great response time too

21 May 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

So easy to use and love the app!

4 September 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

I love too lost

I love too lost! Everything was so easy to use and everyone was so helpful!

4 September 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Love working with Deon

Love working with Deon, a true creative in his field.

27 August 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Too Lost is a great distributor

Too Lost is a great distributor with outstanding tech and service. Carly has been a huge help in figuring out any issues that might have come up. Unlike most big distro companies they actually care about their clients and make an effort to help at every turn.

4 September 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Love Platform and UI

I’ve been on Too Lost for about a month now and maverick has been super helpful throughout the whole process! One of the best decisions I made for migrating my music.

4 September 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Carly &Jake are amazing, & dedicated to helping artists

Carly &Jake are amazing. They go above and beyond.

4 September 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

I had a fantastic experience with Meghan!

I had a fantastic experience with too lost. Meghan L. was so patient when helping create the marketing budget. She listened to any feedback i gave and it felt like I could really trust her guidance

12 August 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Time Efficient

Team is super easy to work with. Meg walked me through the entire platform with ease. Couldn’t rate the experience high enough. Time is money and the team made it as efficient as possible.

3 February 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Love Too Lost

Love Too Lost! Meg was patient and so helpful when it came to customer service and handing marketing budgets!

15 July 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

This platform is amazing!

This platform is amazing!! Meghan explained everything I needed to know about the app making this process so easy!!! Meghan had a great attitude the entire time

28 August 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

Rated 5 out of 5 stars

Meghan is the absolute best

Meghan is the absolute best, I am so bad at technology and she lead a seamless walkthrough of the platform! She is patient with us non tech savvy people, she took her time to make sure I fully understood the product. And not only that she was so kind. Would recommend anyone to work with Meghan!!!

8 August 2025
Unprompted review
Too Lost logo

Reply from Too Lost

Hey there,

Thank you for sharing your experience! Rock on!

If you are interested in sharing more, feel free to reach out anytime by contacting us at support@toolost.com - we always love receiving constructive feedback on how we can make your experience on Too Lost better!

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