I am renewing my contract after 2 years - From initial contact at the door - to my phone call to chat details - installing - All very positive - forward 2 yrs just renewed contract for 2 more... See more
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Review summary
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I've just had Toob broadband installed at my house. The Installer arrived early in the timeslot, was polite and competent. The installation was complete and up and running in short time. The I... See more
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Zero issues with the connection itself, occasional drop outs but speedy. One star lost for locking customers into contracts to avoid steep out of contract price rises (from £25 to £37, reduced to £29... See more
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We had a bad experience with BT (EE) Internet, and we still have 10 months left on our contract. I found Toob Internet, and they have a great deal: 9 months free and then £22 for 900mb/s, and it's wor... See more
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Company details
About toob
Written by the company
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Contact info
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, United Kingdom
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4.5
Excellent
11K reviews
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Zero issues with the connection itself
Zero issues with the connection itself, occasional drop outs but speedy. One star lost for locking customers into contracts to avoid steep out of contract price rises (from £25 to £37, reduced to £29 if on new 24 month contract) but I guess that's just how these providers roll.
13 July 2026
Reply from toob
Thank you for your review, Hannah. We're really pleased to hear you've had a speedy and reliable connection. We're sorry to hear you've experienced occasional dropouts, and we'd be happy to investigate this further if you get in touch with our support team. We appreciate your honest feedback about the contract and pricing and understand how important flexibility is. Thanks again for sharing your experience with toob.
Rana
Poor customer service once you are…
Poor customer service once you are signed up go elsewhere
12 July 2026
Unprompted review
Reply from toob
We're sorry to hear you feel this way. Providing excellent customer service both before and after sign-up is extremely important to us, so it's disappointing to learn that we've fallen short of your expectations.
We'd like the opportunity to better understand what happened and see if we can put things right but we can't identify you from this review alone. We've reached out through Trustpilot for your account details.
Lola
It was a no fuss installation.
It was a no fuss installation.
The fitter turn up on time.
And i have the speeds promised at a fair price.
I am happy i moved to TOOB
20 June 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Alex! We're thrilled to hear your installation was smooth and on time, and that you're enjoying the brilliant speeds and great value you expected. It's superb to know you're happy with your move to toob—welcome aboard!
Rana
First class professional service
First class professional service. No hassle, easy operation and delivered by an expert.
13 July 2026
Reply from toob
Thank you so much for your fantastic review, Stuart! We’re thrilled to hear you found our service first class and hassle-free. It’s brilliant to know everything went smoothly and our expert team made things easy for you. We really appreciate you choosing toob and hope you keep enjoying our superb service and reliability.
Rana
Toob helpdesk
Stephen was extremely helpful and took his time to explain everything in detail.
I have been with Toob now for just over a year and have had no problems with the service at all within that time!
11 July 2026
Reply from toob
Thank you so much for your fantastic review, Hayley! We’re thrilled to hear Stephen gave you such brilliant support and took the time to make everything clear. It’s amazing to know you’ve enjoyed a whole year of trouble-free service with toob—reliability and great help are exactly what we aim for.
Rana
Very poor service desk support and unreliable company
I am writing this on behalf of a family member as they switched to toob for broadband on 1 July. However, during installation, the brickwork was damaged and the internet has not worked AT ALL since day 1. We have contacted the service desk many times. It took TWO HOURS to get through yesterday. Maddy took my contact details so that I can be added to the account as my brother has no internet to get in touch with toob! An engineer visit was promised on Wed 8 July but was a no-show. Another engineer visit was promised today (13 July) but again, was a NO SHOW. Again, a long wait to speak to the tech support dept. Why can't they answer the phone?? My brother has raised a complaint for the damage to his property, but no response to date. Annoyingly, Toob have already take payment for the first month. How poor is that when the connection has not worked! My brother has several health issues and is reliant on internet connection for medical appointments and prescriptions. No reasonable adjustments have been made for his disabilities, which by law they should have been. I would not recommend this company to anyone. I hope Toob contact me as the 3rd party named on the account as I need to escalate this complaint.
Since my post earlier this week, the internet is now working, the company has repaired the damage to the property and it has waived one month of charges. This is in response to this post. We appreciate the action taken and pleased that the complaint has now been resolved .
13 July 2026
Unprompted review
Reply from toob
We're sorry to hear about the experience described, Heather, particularly the issues with the installation, the delays in resolving the service fault, and the missed engineer appointments. We appreciate how frustrating this situation must be, especially given the reliance on the service.
We can confirm a complaint is being managed by our Customer Relations team. They have already started reviewing the concerns raised, including the, missed appointments, property damage claim, and the support provided to date. A member of the team will be in contact directly regarding the complaint and next steps.
We understand your concerns regarding communication and wait times, and we're sorry the level of service received has not met expectations.
Lola
Terrible technical support
The service was set up 3 months ago. It has never worked properly. I got a courtesy call in the first week. I said it was a poor signal. Instead of helping me they said to ring tech support.
I rang a few weeks later. Automated message said press 1 for a call back. They never did.
Rang again Wednesday 8th July. Said there was a fault. Only getting 18mbps!!! Told me I would get a call from 2nd level support in 24-48 hours. Still waiting after 5 days.
Have called tech support several times since. They tell me I’m on the list and I’ll get a call back soon. Joke
They have also deleted some of my tickets which were not resolved
Terrible service. Obviously have not employed enough tech staff. Don’t join.
13 July 2026
Unprompted review
Reply from toob
Thank you for taking the time to share your feedback, Neil.
We're sorry to hear you've been dissatisfied with both the performance of your service and the support you've received. We understand how frustrating it can be when issues remain unresolved and communication does not meet expectations.
We can confirm that a complaint has been raised regarding your concerns, and a member of our Customer Relations team will be in contact with you to discuss the matter further and work towards a resolution.
Lola
Reply from toob
Thank you so much for your fantastic review! We're thrilled to hear our team made such a brilliant impression with their friendliness and know-how. It means a lot to us—hope to welcome you back to toob soon!
Israa
Cheapest fastest most reliable…
Cheapest fastest most reliable broadband to you can get. Had all the others they do not compare.
19 February 2026
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear you’re loving the unbeatable speed, reliability, and value that toob brings. It’s brilliant to know we stand out from the rest for you. We really appreciate your loyalty and support—here’s to many more superb experiences with toob!
Israa
So far I’ve had no problems with Toob
So far I’ve had no problems with Toob. The installation was carried out efficiently and on time. The speed is fast and consistent in both directions, unlike Virgin which slow and expensive.
13 July 2026
Reply from toob
Thank you so much for your brilliant review, Peter! We’re thrilled to hear your toob installation was smooth and on time, and that you’re enjoying superb, consistent speeds. It’s fantastic to know we’re delivering the value and reliability you were looking for. Thanks for choosing toob!
Israa
Had a great experience and they were…
Had a great experience and they were able to answer all of my questions and were super friendly!
13 July 2026
Unprompted review
Reply from toob
Thanks so much for your fantastic review, Caleb! We're thrilled you had such a great experience and found our team super friendly and helpful. It means a lot to know we could answer all your questions – that's exactly the service we aim for!
Israa
Slow response to emails
Slow response to emails. Have chased several times for ongoing confusion and unauthorised direct debits. Toob have admitted the mistake, but have failed to refund the last bill despite several calls and emails.
13 July 2026
Unprompted review
Reply from toob
Hello Mr Ewan,
We're sorry if there's been any confusion. We're not quite sure what this isabout and we can't identify you from your username alone.
The best way to contact us is through toob.co.uk/myaccount however we've requested your toob details so we can take a look into this for you. Please look out for and respond to this request from Trustpilot.
We all look forward to hearing from you.
Chris
Renewal time
Renewal time!
I thought it would be a painful experience, got a great deal when I asked about new customer offers.
Service is great, had no issues for the past 2 years. Speak to them before you end a contract
13 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Spencer! We’re thrilled to hear you’ve had an excellent experience with toob over the past two years and that renewing was smooth and straightforward. It’s brilliant to know you found our service reliable and our deals great—loyal customers like you mean the world to us. Thanks for sticking with us and for sharing your superb advice!
Israa
Reply from toob
Thank you so much for your brilliant review! We're thrilled to hear everything’s working smoothly for you—superb to know you’ve had no issues.
Israa
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear you’re loving the switch to toob. It’s brilliant to know you’re pleased with the service so far—here’s to many more amazing experiences with our fast and reliable broadband.
Israa
Charlie was very helpful and explained…
Charlie was very helpful and explained why we couldn't get the 2300mbps deal being offered online. Went into detail in what she could offer us as a valued customer and was very happy with the bill credit she gave me for staying g with Toob.
13 July 2026
Reply from toob
Thank you so much for your fantastic review, Kevin! We're delighted to hear Charlie gave you such brilliant service and took the time to explain everything clearly. It's superb to know you felt valued and happy with your bill credit. We really appreciate you staying with toob and are always here if you need anything else.
Israa
Unbelievable customer service
30 June 2026
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear you had an unbelievable experience with our customer service. We’re all about delivering excellent service and making things easy for you. Thanks for choosing toob and sharing your 5-star feedback – it means a lot to us!
Israa
Reply from toob
Thank you so much for your fantastic review, Garry! We’re thrilled to hear our team delivered excellent service and sorted things for you. It’s brilliant to know you had a superb experience with us—your feedback means a lot to everyone at toob.
Israa
Major service outage during World Cup
After the major service outage during the England Norway game last night, it does prompt the question as to whether these smaller providers have the infrastructure to cope with high demand on their systems? Not quitting quite yet as generally service fairly reliable. Last night was frustrating though.
11 July 2026
Unprompted review
Reply from toob
Thank you for taking the time to share your feedback, Peter.
We appreciate how frustrating it was to experience a service disruption during the England v Norway match. We’re aware of a temporary issue that affected some customers on the CityFibre network on the evening of 11th July at 10:30pm. Our teams worked quickly to resolve the issue, and service was restored within 45 minutes for most customers.
We understand your concerns regarding network resilience during periods of high demand. However, this particular issue was not related to increased traffic levels, and our network is built to support customers' everyday connectivity needs, including streaming live events.
We're pleased to hear that you've generally found the service to be reliable, and we appreciate your balanced feedback. While outages are rare, we know they can be particularly frustrating when they occur during an event you were looking forward to watching.
Lola
Where is Customer Service??
Watching the England v Norway match and missed both first half goals because TOOB network crashed. Nothing on their website or all across social media to reassure customers. I thought it was just my connection so I spent ages unplugging and rebooting only to find it was a national issue. No apologies to customers the following day. No emails saying sorry. I've spent all morning trying to contact Customer Services. I couldn't even access my online account because they insist on texting you a code to log on and despite numerous requests they failed to text one. There is NO WAY I will be renewing my subscription after this farce - doesn't matter what price they offer. Crashing during an England World Cup game?? Avoid!!!!
11 July 2026
Unprompted review
Reply from toob
We're sorry to hear about your experience, David.
We’re aware of a temporary disruption to service for some customers on the CityFibre network on the evening of 11th July at 10:30pm. The issue was resolved and service restored within 45 minutes for most customers. We appreciate your patience and apologise for the temporary disruption
We also appreciate your feedback regarding communication during the incident. We'd like to take a look into this but can't identify you from this review alone, we've reached out through Trustpilot for your account details.
Lola
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