I am renewing my contract after 2 years - From initial contact at the door - to my phone call to chat details - installing - All very positive - forward 2 yrs just renewed contract for 2 more... See more
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Review summary
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I've just had Toob broadband installed at my house. The Installer arrived early in the timeslot, was polite and competent. The installation was complete and up and running in short time. The I... See more
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Zero issues with the connection itself, occasional drop outs but speedy. One star lost for locking customers into contracts to avoid steep out of contract price rises (from £25 to £37, reduced to £29... See more
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We had a bad experience with BT (EE) Internet, and we still have 10 months left on our contract. I found Toob Internet, and they have a great deal: 9 months free and then £22 for 900mb/s, and it's wor... See more
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Company details
About toob
Written by the company
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Contact info
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, United Kingdom
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4.5
Excellent
11K reviews
Asks customers to review
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Instalation went smoothly and I have…
Instalation went smoothly and I have had no problems in the 8 months I made the change
27 November 2025
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear your installation was smooth and you’ve enjoyed a brilliant, trouble-free 8 months with toob. It’s amazing to know our reliable service is making a real difference. Thanks for choosing us and sticking around—here’s to many more great months ahead!
Rana
Tom was extremely knowledgeable and…
Tom was extremely knowledgeable and understood exactly what needed to be done beyond what was expected. Very satisfied 😊
21 July 2026
Reply from toob
Thank you so much for your brilliant review, Mark! We’re thrilled to hear Tom went above and beyond and made sure everything was sorted just right. It’s fantastic to know you’re so satisfied—thanks for choosing toob and for sharing your experience.
Rana
Mathew from customer service was very…
Mathew from customer service was very helpful when it came to retaining old customer. I believe he managed to get me a decent deal.It was enjoyable talking to him. Keep up the service. Many thanks
21 July 2026
Reply from toob
Thank you so much for your lovely review, Manjit. We’re really pleased to hear Mathew made things easy and enjoyable for you, and that you’re happy with your deal. If there’s anything we could do to make your experience a full 5 stars, we’d love to hear your thoughts. Thanks again for your kind words and for choosing toob!
Rana
I have no hesitation recommending Toob
Toob have been great since we first had contact with them about 2 1/2 years ago and registered an interest.
We switched to them on a 150mbs service 18 months ago and the whole process was smooth and hitch free. The people that we spoke with were super friendly and helpful and the service has been excellent: genuine 150mbs download AND upload, so when it came time to renew it was a bit of a no-brainer.
They also offered the same price of £22/month for an 18 month contact.
When I went to the renewal page, that option wasn’t available, which I thought strange, but a 24 month contract: 8 months at £18/month, 12 months at £20/month and 4 months at £22/month is an incredible deal so I figuratively bit their hand off.
I feel that toob is a company that genuinely tries to look after their customers and feel rewarded for staying with them.
20 July 2026
Unprompted review
Reply from toob
Thank you so much for this amazing review, Roger! We’re absolutely delighted to hear how smooth everything’s been from the start and that you’ve found our wi‑fi speed and reliability spot on. It’s brilliant to know our team made things easy and friendly, and we love that you feel valued as a loyal customer. Thanks again for recommending toob! If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer.
Rana
Great pricing & great speeds
Great pricing, excellent internet speeds and coverage. Good customer service. What’s not to like. I would highly recommend, thank you.
26 June 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic 5-star review, Amanda! We’re thrilled to hear you’re enjoying our excellent speed and reliable service. It’s brilliant to know you’re happy with the value and support from our team. Thanks for choosing toob! If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer.
Rana
Making contact and the new contract…
Making contact and the new contract explained very well
20 July 2026
Reply from toob
Thank you for your review, George!
We're really pleased to hear that getting in touch and having your new contract explained went smoothly. It's great to know our team made things clear for you. If there’s anything we could do to make your next experience a full 5 stars, we’d love to hear your thoughts.
Rana
Good Service
21 July 2026
Reply from toob
Thank you for the fantastic 5-star review, Safina! We're thrilled to hear you've had a positive experience with our service. Your feedback means a lot to us and motivates us to keep delivering the best possible experience.
Rana
Reply from toob
Thank you so much for your 5-star review! We're delighted to hear you're enjoying our service. We really appreciate you taking the time to share your feedback and are grateful to have you as part of the toob community.
Rana
Never had an issue to date..
21 July 2026
Reply from toob
Thank you so much, Steve, for your brilliant review! We’re thrilled to hear you’ve had a flawless experience with toob—reliable service and no issues is exactly what we aim for. Your loyalty means a lot to us and we’re glad you’re enjoying the speed and value we offer. Thanks again for being with toob!
Rana
Contract renewal review
Contract renewal review
I am renewing my contract after 18 months.
From initial installing to now, things have been very positive - I'm now renewed my contract for 2 more yrs and negotiated the new price of £22 with a £2 increase every April, which is less than I have been paying! I'm very happy.
On the whole Toob has been reliable with occasional hangs. I discussed this at the same time as the renewal and the agent suggested turning the route and box on the wall off for a min or two every month. This is because there can be a build up on my line, which is cleared by turning the router and wall box off and on.
For £22 a month I would recommend toob to anyone and have done so.
21 July 2026
Unprompted review
Reply from toob
Thank you so much for this fantastic review, Neil! We’re absolutely delighted to hear you’ve renewed for another two years and that you’re happy with the new price – it’s brilliant to know you’re getting even better value. It’s great to hear your experience has been so positive from installation right through to now, and we really appreciate you mentioning our reliable wi‑fi and the helpful advice from our team about keeping things running smoothly.
Your recommendation means the world to us, and we’re thrilled to have you as part of the toob community. If you ever want to share the love, and earn unlimited rewards, here’s our referral link: toob.co.uk/refer.
Rana
Speaking with joy was lovely today so…
Speaking with joy was lovely today so easy and helpful. Great menber of staff lucky to have her!
20 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Brendan! We’re thrilled to hear your chat with Joy was so easy and helpful—she’s truly a brilliant part of our team. It’s amazing to know you felt well looked after, and we’re lucky to have customers like you.
Israa
Phone answered quickly
Phone answered quickly. Chose the wrong extension but the gentleman was very understanding and rerouted my call. Where my query was dealt with in a cheerful and knowledgeable manner. As an anxious person they made the phone call easy and pleasant
20 July 2026
Reply from toob
Thank you so much for your fantastic review, Yvonne! We’re really glad to hear your call was answered quickly and that our team made things easy and pleasant for you. It’s brilliant to know you felt supported and that your query was handled with a cheerful, knowledgeable touch. We love making things simple and stress-free for our customers—your feedback means a lot to us!
Israa
Simple and effective.
Simple, no fuss connection; it has been incredibly reliable and rarely have I had cause to even think about it.
20 July 2026
Reply from toob
Thank you so much for your fantastic review, Stephen! We love hearing that your connection has been simple and superbly reliable—just how broadband should be. It’s brilliant to know you’ve had such a smooth, no-fuss experience with toob.
Israa
Great service from Tom
Great service from Tom. Full diagnostics done. Calm, logical and explained everything well with some handy tips to consider. Thank you Tim !
20 July 2026
Unprompted review
Reply from toob
Thank you so much for this fantastic review! We're delighted to hear Tom delivered such excellent service and took the time to explain everything clearly. We really appreciate your feedback and your 5 stars—it means a lot to us!
Israa
Reply from toob
Thank you so much, Valerie, for your fantastic review! We’re thrilled to hear you found our service fast and helpful—providing brilliant speed and reliability is what we’re all about.
Israa
Switching to Toob
I had an issue with my contract while switching to Toob. I spoke to Kerrie who was a massive help and provided me brilliant support.
20 July 2026
Unprompted review
Reply from toob
Thanks so much for your fantastic review, Sami! We're thrilled to hear Kerrie gave you such brilliant support and helped sort things out. It's superb to know our service made a difference for you.
Israa
I telephoned customer service about…
I telephoned customer service about changing to a new contract ad my existing contract is coming to an end. I had seen a TOOB deal online that was cheaper and faster than the one they were offering in the email.
The call was quickly answered, I spoke to Paul who was very helpful. I was swapped to the quicker cheaper deal. Paul was very informative, helpful and easy to understand.
20 July 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Diana! We’re thrilled to hear Paul made everything so easy and got you switched to a faster, better value deal in no time. It’s brilliant to know you found our service quick, reliable, and helpful—just what we aim for. We really appreciate your loyalty and are glad you’re enjoying the speed and value with toob. Thanks again for sharing your experience!
Rana
Great service and value
We've been with Toob since moving to Gosport 18 months ago. So far, very very good. Great speeds and no service issues.
I just wish I'd had this great broadband when I was living in London, and trying to connect to my Teams calls etc! Retired now but really appreciate Toob
20 July 2026
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear you’ve had such a brilliant experience with toob in Gosport. It’s amazing to know our speedy, reliable service and great value have made a real difference for you. We love having loyal customers like you and are so pleased you’re enjoying hassle-free broadband—especially after those London days! Thanks again for choosing toob and for your kind words.
Rana
good experience so far
good experience so far, speeds are good, not always the 900 mbps promised, but always around the 700 mark and higher. Stability is excellent, with no drop outs so far. Installation was carried out by City Fibre, and the team were excellent, was filled with dread beforehand, but I could not fault them. I am very happy with TOOB, I hope this is the case going forward
20 July 2026
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying brilliant speeds and rock-solid reliability with toob. It’s superb to know the installation team made things easy and exceeded your expectations. We’re delighted you’re happy with our service and hope your experience stays just as excellent. If you ever need us, we’re always here to help.
Rana
Reply from toob
Thanks so much for your review, Dave! We’re really glad to hear your changeover went smoothly and that you’re happy with the service so far. If there’s anything we could do to make it a 5-star experience, we’d love to hear your thoughts.
Rana
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