Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!
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Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.
Good flower ,good customer service,prompt delivery. Excellent.D
Great product quick delivery maybe a freebie next time like some roaches,rizzlas or a lighter would make a five stars experience
Company details
- Health and Beauty Shop
- Cannabis store
- Health Food Store
- Herb Shop
- Vitamin and Supplements Store
- Wellness Center
Written by the company
With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.
Contact info
United Kingdom
- enquiries@tonicvault.co.uk
- tonicvault.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Reply from Tonic Vault Ltd
Hi Sam,
We have taken a look at your order and can see you ordered Friday afternoon and recieved your package today 3rd July? Can you confirm you now have your order?
We have been trying to ensure delivery with the right company. As you ordered on a Friday afternoon the order was sent out the same day and collected by Evri on the Monday morning. We have taken your feedback on board and are currently speaking to Evri regarding faster delivery times.
Lea
Customer services
Tonic Vault!
Reply from Tonic Vault Ltd
Hi Connor,
Thank you for the positive review. Check the current summer offers having 25% off sitewide.
Lea
Customer services
Tonic Vault!
Good Value on discounts, delivery time not so good
Good Value on discounts
Quite a pricey delivery cost considering it arrived later than 3 working days after ordering which was stated as the max time
28 June 2024
Reply from Tonic Vault Ltd
Hi Prof,
We have looked into your order and can see you ordered on Friday and recieved your order the following Wednesday which is three working days after your order was made.
However, having said this we would also like faster delivery and are discussing the best course of action moving forward. Thank you for your feedback. we take it on board and are working hard to make delivery times better.
Lea
Customer services
Tonic vault!
Great service with no problems and fast…
Great service with no problems and fast delivery 👏 thank you
26 June 2024
Unprompted review
Reply from Tonic Vault Ltd
Hi Sabrina,
Thank you so much for your review. We love to hear that you are happy with the service.
We have a new summer promotion this coming month so we hope to fulfil another order for you very soon!
Thanks again.
Lea
Customer services
Tonic Vault!
Top quality service and product .
26 June 2024
Unprompted review
Reply from Tonic Vault Ltd
Hi Hector,
Thank you for your review. We love to hear that you are enjoying the products and service. We have a summer promotion starting July and we hope to fulfil another order for you soon.
Thanks for being a loyal customer.
Lea
Customer services
Tonic vault!
Great service and fast delivery.
Great service and fast delivery.. ideal for all your cbd needs. Thank you will use again
24 June 2024
Unprompted review
Reply from Tonic Vault Ltd
Hi Marie,
Thank you for the review. We love to hear customers feedback 😀
We currently have a summer promotion starting July and hope to fulfil an order for you soon.
Lea
Customer services
Tonic Vault!
Amazing have been using this company for a…
I have been using this company for a long time, I cannot fault their products & customer service .. very happy customer enjoying lots of pain free days
21 June 2024
Unprompted review
Reply from Tonic Vault Ltd
Hi Natalie Laurie,
We love to hear from a loyal customer. We aim to provide high quality products that aid in supporting pain relief. It is our purpose to help customers in their own health journey. We hope to be able to continue to help. Watch out for the summer deals starting soon.
Lea
Customer services
Tonic Vault!
DON'T WASTE YOUR TIME WITH THEM!
i dont think this is a legit company.. says next day shipping and took a week to get.. no replies from support.. lies about where they're shipping from..
if i could give this 0 stars i would... im contacting their payment service for a refund
(after them replying to this on trustpilot)> i have been trying to contact them for 14 days and they havent replied.. but they can reply to this? yeah this site is sketchy.. says they operate out of the uk? so how is it going to be next day delivery? its all lies.. it took ages to get here.
6 June 2024
Unprompted review
Reply from Tonic Vault Ltd
Hi dj,
We are sorry to hear you've had a bad experience. We can clarify that since May 2024 we are back to operating out of the UK. Our parcels are sent using Evri, a high majority of which are delivered within 2 working days, depending on the time of order.
Could you please send your order number and I can look into this more for you. Otherwise we will happily arrange a no questions asked refund once the item is sent back.
Lea
Customer services
Tonic Vault.
Reply from Tonic Vault Ltd
Thank you for your review Thea.
From May 2024 we are back to operating on an UK to UK service. We hope to fulfil another order for you soon.
Lea
Customer services
Tonic Vault.
Absolutely incredible!
I ordered the cbd flower from tonic vault, and have just placed my second order with them.
Absolutely the best cbd produce I have ever tried, the quality is stunning and such great value for money. I am just so grateful that I had been recommended to try them out as I’ve tried so many cbd products and nothing comes close to what Tonic Vault has to offer.
Thankyou so much TV! I will be a returning customer for the foreseeable!
30 May 2024
Reply from Tonic Vault Ltd
Hi Derrion,
Thank you so much for your orders with Tonic Vault. We love to hear that you are enjoying our products. We hope to be able to fulfil another order of yours soon.
Lea
Customer services
Tonic Vault.
Still waiting on my order from 29th…
Still waiting on my order from 29th May,from 30th emails saying order at sorting centre .today 6th June email price gone up and now saying getting ready to dispatch to sorting centre !!!
30 May 2024
Reply from Tonic Vault Ltd
Hi Deborah,
We apologise for any inconvenience caused with your order. We are working with deliver company Evri to try to ensure all customers recieve their orders in a speedy time. However, we are aware that this isn't always the case.
To apologise for the mishap please expect a free gift on your next order with us.
We hope to fulfil another order for you again very soon.
Lea
Customer services
Tonic Vault.
I've ordered twice
I've ordered twice, 2nd came quicker than the 1st 5*.all products been 5*..no complaints here.. Defaintly my go to shop
29 May 2024
Awesome products...
Awesome products.... Brilliant delivery and just 🔥🔥🔥....
My go to everytime now wouldn't be beaten
Keep it up guys
29 May 2024
Reply from Tonic Vault Ltd
Hi Matthew,
Thank you so much for the positive review. We are doing out best to try and stick to quick delivery times and the highest grade of products. Keep your eyes peeled for our summer deals starting in July. All orders recieve free gifts!
Lea
Customer services
Tonic Vault!
Reply from Tonic Vault Ltd
Hi Emile.
Thank you for the positive feedback. We love to hear your thoughts as our customers are key to our success. We hope to fulfil another order for you soon. ;)
Lea
Customer services
Tonic Vault
recomend the gelonade
recomend the gelonade, tolk a wile to arive but when it did it was worth the wait
8 May 2024
Reply from Tonic Vault Ltd
Hi Phillipa,
From May 2024 we are back to shipping UK to UK with delivery company Evri. We hope to have parcels with our customers within 2 working days at the maximum, although we know there can be delays out of our control.
We are glad you like the gelonade, try the ice cream cake or the OG runtz next time. Another popular choice you may like ;)
Lea
Customer services
Tonic Vault!
Great company
Purchasing is easy, so much choice too.. there was a slight delay but they gave me a complimentary gift to apologise which I’m thankful for. They really do care about their customer base. So I Thankyou tonic vault..
13 May 2024
Reply from Tonic Vault Ltd
Hi Pawel,
We apologise for the issue with your order. We can see your order was delivered by Evri. However, we also appreciate the time it took to recieve your products. This was due to us making the necessary changes to our warehouse in the UK. From May 2024 all UK orders will be sent from our UK distributors. Since then, most customers recieve their orders within 2 to 3 working days.
We hope to be able to fulfil another order for you soon. We would like to provide you with a free gift should you like to return to us.
Lea
Customer services
Tonic Vault.
I have not yet got anything but wen I…
I have not yet got anything but wen I do get the CBD it is good stuff
3 May 2024
Reply from Tonic Vault Ltd
Hi Kieron,
We have looked into your order and we can see there was an unusual delay with our deliver company Evri.
Although this was out of our hands, we want you to be happy when ordering with us. So, upon your next order you will recieve a free gift.
Lea
Customer services
Tonic Vault.
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