Tonal takes away my excuse to skip a workout or spend more time creating a workout than actually doing it. It also made getting into lifting soo much less intimidating. I don't have to guess how much... See more
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Review summary
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Reviews shaping this summary
I love my tonal and the flexibility it allows me to just walk over to it without properly brushing my hair or worrying about my matching outfit and starting my workout. You have options of doing a lit... See more
Company replied
The Tonal is amazing from start to finish, install to using frequently? This is hands down the best training machine. The programs are fantastic. They give a wide range of training options and help m... See more
Tonal provides the structure that I need to commit to an exercise program, so essential to a guy in his mid-70's. The huge choice of programs makes it possible to find some that work for me, such as... See more
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Company details
Written by the company
Tonal is the ultimate system for your strongest self. Tonal learns your abilities, selects the right challenges, and adjusts as you improve, so every workout stays personalized and effective. Tonal automatically sets your optimal weight for every move based on a quick weight assessment, and increases resistance to keep you challenged as you get stronger. Tonal membership gives you access to a variety of expert-led workouts–from strength to Aero HIIT to yoga and mobility. Real-time coaching cues help you dial in your form to train safely and effectively. Automatic progress tracking takes the guesswork out of working out. With all of this and more, Tonal gives you 24/7 access to the convenience of a full gym with the expertise of a personal trainer in one sleek system–so you can fit effective, efficient workouts into any schedule. Want to try it for yourself? Check out our list of retail locations where you can schedule an in-person demo, or book a virtual demo. https://tonal.com/pages/try-tonal
Contact info
69 Converse St., Suite 200, 94107, San Francisco, United States
- 855-MY-TONAL
- tonal.com
Get Stronger + Save
4.5
Excellent
945 reviews
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Replied to 95% of negative reviews
Typically replies within 48 hours
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Reply from Tonal
We’re sorry to hear that your new Tonal has not met your expectations, especially after enjoying your previous unit for several years. The cable and arm concerns you described should not be overlooked.
Please contact us at support@tonal.com so a member of our Senior Team can review your experience and assist you further.
Reply from Tonal
Thank you for sharing your experience! We’re thrilled to hear that your mobility has improved over the past three years. Keep up the great work!
Reply from Tonal
Thank you for your review! We’re glad you appreciate the variety of workout options and that Tonal makes it easy to find something that works for you.
Tonal coupled with a Peloton bike…
Tonal coupled with a Peloton bike creates a home gym. Makes it easy to exercise regularly!
28 October 2026
Reply from Tonal
Thank you for sharing! We’re glad Tonal and your Peloton bike help you create a convenient home gym and stay consistent with your workouts.
The pins are a problem 300$ + for the…
The pins are a problem 300$ + for the repair. We have had to do it twice in 2 years. AND, we don't abuse our machines. After the first repair -total kitten hands and the pin still failed again in 10 months. Add that to the premium price and ridiculous subscription. I would not recommended. This is clearly a design failure.
28 October 2026
Unprompted review
Reply from Tonal
We’re sorry to hear that you’ve experienced repeated issues with the pins and the added cost of having them repaired. We understand how frustrating this must be, especially since you’ve taken good care of your Tonal.
Please contact us at support@tonal.com so our Senior Team can take a closer look at your experience.
Programs for older adults
I think the company should create programs that focus on people over 55 with knee and/or back issues. They should provide programs that can help the older adult lose weight, build muscle, and improve endurance while avoiding stress on knee joints or back. Thank you
24 October 2026
Reply from Tonal
Thank you for sharing this suggestion. We’ll be sure to share your feedback with our Content and Product teams.
Customer service is terrible
Customer service is terrible. I have been trying for months to get my tonal serviced.
21 October 2026
Reply from Tonal
We’re sorry to hear about your experience and understand how frustrating it must be to wait months for service. We’d appreciate the opportunity to review your case and help move this forward. Please contact us at support@tonal.com so that a member of our Senior Team can assist you.
Reply from Tonal
Thank you for your feedback! We’re happy to hear you enjoy the variety of classes and talented coaches.
Tonal Review
Tonal is constantly producing new content - the coaches are great and you can benefit even when traveling with off tonal workouts and programs. Highly recommend.
27 October 2026
Reply from Tonal
Thank you for the wonderful review! We’re thrilled that you enjoy Tonal’s growing content library, coaches, and the flexibility of off-Tonal workouts while travelling.
Speed of communication and speed of…
Speed of communication and speed of service to repair my tonal equipment. Technicians were also very friendly.
23 October 2026
Reply from Tonal
Thank you for your positive feedback! We’re glad to hear you were pleased with the communication, repair service, and the technician’s professionalism.
Never a glitch with this system
Never a glitch with this system. I can customize and get exactly what I want. I have not had one problem since I installed it many years ago now
21 October 2026
Reply from Tonal
That’s wonderful to hear! We’re glad your Tonal has continued to run smoothly over the years and that you can customize your workouts to fit exactly what you need.
I love Tonal
I love Tonal! It makes working out something I look forward to! I feel like it does a great job of sticking to helping me find programs that are for building muscle, my main goal. It helps that everything advertised is helpful, and not other programs that won't support me.
26 October 2026
Reply from Tonal
We love hearing that Tonal is something you look forward to! It’s great to know that the programs align with your goal of building muscle and continue to support your progress.
Reply from Tonal
We’re truly sorry to hear that you had such a disappointing experience with our service. We understand how frustrating it must have been, and we’d appreciate the opportunity to make things right. Please contact us at support@tonal.com so a member of our Senior team can review your concerns further.
I enjoy the flexibility to work out on…
I enjoy the flexibility to work out on my schedule. That in combination with the variety of classes helps me consistently work out.
23 October 2026
Reply from Tonal
That flexibility makes such a difference. We’re happy that the variety of classes helps you stay consistent and fit workouts into your schedule.
All the options and always providing…
All the options and always providing new stuff and coaches
23 October 2026
Reply from Tonal
We’re glad you’re enjoying the variety and that the new workouts and coaches keep things interesting. Thanks for sharing!
Tonal is very professional and…
Tonal is very professional and adaptable to your needs. Recommend to who doesn’t want travel to gym and back convenience at home.
26 October 2026
Reply from Tonal
We’re glad Tonal’s flexibility and convenience make it easier for you to stay consistent without travelling to a gym. Thanks for the recommendation!
Look better, feel better
I'm coming up on 64 yrs old. After one year on Tonal, using only the "Daily Lift" feature about once every 3 days, I've improved strength by 90% with no injuries, tweaks or strains, etc. I look better, feel better. Daily Lift customizable to goals. Example...mine, for now, being muscle build/flexibility/balance. Huge feature: Daily Lift brings me along incrementally, as in a pound or two additional load at a time, instead of the more standard 5-10 pound increments when using free weights. It's motivating to seeing continual improvement and likely the key to the no injury thing.
My only minor complaint is that the Bluetooth system for the weight load to trigger the handles and barbell can be buggy.
This machine can kick your ass, if that is what you want, or it can nurse you along like me. Highly recommend, especially for those who have the desire but have hit roadblocks in the past to weight training...and for those looking to equalize the muscle loss with a GLP and/or aging.
26 October 2026
Reply from Tonal
What an incredible year of progress! A 90% increase in strength is something to celebrate, and we’re especially glad that Daily Lift has helped you build strength gradually and confidently.
We also appreciate you mentioning the Bluetooth connection with the handles and barbell. If you’re experiencing any issues, please contact our Support team at support@tonal.com so we can help troubleshoot and work toward a resolution. Thank you for recommending Tonal!
Reply from Tonal
That’s the beauty of having Tonal at home! We’re glad you can work out whenever it fits your schedule, with a coach ready to guide you anytime.
It does the job
24 October 2026
Reply from Tonal
Thank you for sharing your feedback. We’re glad to hear that Tonal is helping you reach your fitness goals!
Tonal takes away my excuse to skip a…
Tonal takes away my excuse to skip a workout or spend more time creating a workout than actually doing it. It also made getting into lifting soo much less intimidating. I don't have to guess how much weight to lift and the coaches and tonal take the guessing out of what proper form should look like. Love our tonal!
20 October 2026
Reply from Tonal
Thank you for sharing this! We’re so happy to hear Tonal has made strength training feel less intimidating and has helped simplify your workouts. Having guidance with weight selection and form can make such a difference. We love hearing how much you and your family are enjoying your Tonal.
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