Tonal takes away my excuse to skip a workout or spend more time creating a workout than actually doing it. It also made getting into lifting soo much less intimidating. I don't have to guess how much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my tonal and the flexibility it allows me to just walk over to it without properly brushing my hair or worrying about my matching outfit and starting my workout. You have options of doing a lit... See more
Company replied
The Tonal is amazing from start to finish, install to using frequently? This is hands down the best training machine. The programs are fantastic. They give a wide range of training options and help m... See more
Tonal provides the structure that I need to commit to an exercise program, so essential to a guy in his mid-70's. The huge choice of programs makes it possible to find some that work for me, such as... See more
Company replied
Company details
Written by the company
Tonal is the ultimate system for your strongest self. Tonal learns your abilities, selects the right challenges, and adjusts as you improve, so every workout stays personalized and effective. Tonal automatically sets your optimal weight for every move based on a quick weight assessment, and increases resistance to keep you challenged as you get stronger. Tonal membership gives you access to a variety of expert-led workouts–from strength to Aero HIIT to yoga and mobility. Real-time coaching cues help you dial in your form to train safely and effectively. Automatic progress tracking takes the guesswork out of working out. With all of this and more, Tonal gives you 24/7 access to the convenience of a full gym with the expertise of a personal trainer in one sleek system–so you can fit effective, efficient workouts into any schedule. Want to try it for yourself? Check out our list of retail locations where you can schedule an in-person demo, or book a virtual demo. https://tonal.com/pages/try-tonal
Contact info
69 Converse St., Suite 200, 94107, San Francisco, United States
- 855-MY-TONAL
- tonal.com
Get Stronger + Save
4.5
Excellent
945 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tonal
Thank you for sharing your feedback. We understand that membership value is an important consideration. Tonal membership provides access to our full library of guided workouts, programs, coaching, tracking features, and ongoing software updates.
We appreciate you taking the time to share your perspective.
variety of programs
variety of programs, mechanical design and convenience are top notch.
1 October 2026
Reply from Tonal
Thank you for your review! We’re thrilled that you’re enjoying Tonal’s variety of programs, thoughtful design, and convenience. We truly appreciate your kind words!
It’s the best workout equipment that money can buy
I’m nearly at 400 workouts and i still absolutely love this machine. It’s the best workout equipment I’ve ever experienced. While it is a pricey investment, for me, it’s been worth every penny. I love my Tonal!
1 October 2026
Reply from Tonal
Congratulations on reaching nearly 400 workouts! We’re honored that Tonal has been such a valuable part of your fitness journey and that you feel it has been worth the investment.
Love this machine and the workouts!
I love that the tonal is always evolving and adding new workouts, new exercises, and new attachments. Would definitely recommend!
1 October 2026
Reply from Tonal
Thank you for your review and recommendation! We’re excited that you enjoy Tonal’s evolving library of workouts, exercises, and accessories. We appreciate your support!
Stronger, Healthier, and Happier Every Day
Tonal has genuinely made me healthier, stronger, and happier. It has become the part of my day that I look forward to the most because I know that no matter how busy or stressful things get, I can step upstairs, get a great workout in, and feel better afterward. Over the past year, Tonal has helped me build strength, stay consistent, and create a fitness routine that actually feels sustainable. I love the variety of the programs, the coaching, and the way it keeps challenging me to improve without making fitness feel like a chore. It has become such an important part of my daily routine, and I can honestly say I feel better physically and mentally because of it. Five stars without hesitation.
1 October 2026
Reply from Tonal
Thank you for sharing such a thoughtful review! We’re thrilled that Tonal has helped you become stronger, healthier, and happier while building a sustainable fitness routine. It’s wonderful to hear that you look forward to your workouts and enjoy the variety, coaching, and continued challenge. We’re honoured to be part of your daily routine!
I used my tonal for 4 years when it…
I used my tonal for 4 years when it suddenly experienced an unusual mechanical issue that could not be repaired. Tonal service was exceptional throughout the whole process, from the initial virtual assessment session to the onsite evaluation by a technician. I was braced to have to fight for a replacement but Tonal granted one without me asking, sending a new unit and installers to my house free of charge. The technical service was excellent, communicative, and I am really pleasantly surprised to be back up and running hassle free and so quickly!
18 September 2026
Unprompted review
Reply from Tonal
Thank you for sharing your experience! We’re sorry you encountered an unexpected mechanical issue, but we’re glad our team was able to support you throughout the process and get you back to your workouts quickly.
We truly appreciate your kind words about our service team, and we’re delighted that you’re enjoying your new Tonal hassle-free!
Picked up when i called and followed up…
Picked up when i called and followed up several times to resolve my issue quickly and professional.
11 September 2026
Reply from Tonal
Thank you for sharing your experience! We’re pleased our team stayed in touch and resolved your issue quickly and professionally. We truly appreciate your feedback.
Your service line stinks
Your service line stinks. I have broken machine since May of 2026.
Service took 3 weeks to get scheduled. Didn't work.
Why does it take 3 weeks to get this fixed.
I asked for 6 months for free subscription and the tech "Jason" was super excited to tell me that I wasn't paying a subscription while it is broken. Lucky me.
If you charge a premium for a subscription, you should provide a premium repair service.
Disappointed.
13 September 2026
Reply from Tonal
We’re sincerely sorry that your Tonal has remained unusable since May and that the service visit did not resolve the issue. Waiting three weeks for an appointment only to be left without a working machine is understandably frustrating and not the experience we want for our members.
We also apologize that the response regarding your membership felt dismissive when your primary concern was getting your Tonal repaired. Please email us at support@tonal.com so our team can locate your account, review and help move this toward a resolution.
The pricing is insane
The pricing is insane. It’s outrageous to be charging that much. I figured by now we would have some kind of tiered pricing. I tell everyone I know to not get a Tonal and I tell them to tell everyone they know. The machine itself is fine. Everything else is a complete rip-off.
12 September 2026
Reply from Tonal
We’re sorry that Tonal’s pricing has left you feeling this disappointed, especially since you’re otherwise satisfied with the machine itself. We understand your concern about the overall value and your desire for more flexible, tiered membership options.
Your feedback is important, and we’ll share it with the appropriate team. If you would like us to review your membership or account directly, please contact us at support@tonal.com so that someone from our senior team can review and help move this toward a resolution.
A converted skeptic
I was very skeptical of digital weights, and I used to scoff at the idea, but after giving it a try I've been thoroughly converted to Tonal. It offers so much more than a weight machine. The coaches are top notch, and the live classes, workouts, and programs are being added daily. It's like having a personal trainer at your disposal with an endless selection of weightlifting movements. And, the time I save by not having to add plates or deciding how much weight to use is a game changer. And there's so much science backing the programs. You have to try it to believe it.
18 September 2026
Reply from Tonal
We love a good skeptic-to-believer story! It’s wonderful to hear how Tonal’s digital weight, expert coaching, thoughtful programming, and time-saving features have transformed your training. Thank you for giving Tonal a chance and sharing what made you a convert!
Reply from Tonal
Thank you for sharing! We love hearing that Tonal gives you the full gym experience right at home.
It took me a bit but I have found my…
It took me a bit but I have found my way amd now I truly love my tonal. I recently went on vacation and went to a gym for the week. I was amazed at how much stronger my tonal has made me when using free weights. I have made so much progress since I have really been consistent.
12 September 2026
Reply from Tonal
What an incredible way to see your progress! Feeling the difference in your strength while using free weights is such a rewarding reflection of your consistency. Thank you for sharing your journey, and keep up the amazing work!
It’s super convenient and sneaky good…
It’s super convenient and sneaky good with eccentric , burnout and drop set modes .
Easy to use , great instructors snd well structured programs from novice to expert
12 September 2026
Reply from Tonal
“Sneaky good” is such a perfect way to describe those advanced weight modes! We are glad you are enjoying Eccentric, Burnout, and Drop Set modes, along with the instructors and programs designed for every experience level.
Tonal is really the fitness piece I was missing!
There’s a great variety of workouts and programs to choose from and the functionality of the tonal product is great! My fitness has improved so much having an in home system
10 September 2026
Reply from Tonal
We love hearing that Tonal was the missing piece in your fitness routine! It is wonderful to know that the variety, functionality, and convenience of training at home have helped you make such meaningful progress.
Tonal will keep you coming back for more
This is one exercise product that I have continued to use after two years. I significantly prefer to workout in the privacy of my home.
11 September 2026
Reply from Tonal
Two years of consistent training is something to celebrate! We are so glad Tonal gives you an effective way to exercise while enjoying the comfort and privacy of your home.
Ridiculously complex buying process
They make purchasing this incredibly complicated. I am building a new home and including a Tonal 2 as part of the gym. I have had 10+ back-and-forths with them where they keep insisting (a) they need to install it (I want my contractor to install it) and (b) they keep sending me not useful information about the installation requirements.
It's ridiculous. I am saving them money by doing the install myself and I have a very experienced construction firm doing the work.
14 September 2026
Unprompted review
Reply from Tonal
We’re sorry that purchasing Tonal for your new home has involved so much back and forth. We understand you are working with an experienced construction firm and expected a much more straightforward process.
Our installation requirements are intended to ensure that Tonal is mounted securely and can be used safely. However, the information you received should have been clear, relevant, and consistent from the start. We would appreciate the opportunity to review your order and clarify the available installation options. Please contact us at support@tonal.com so someone from our senior team can assist.
I love my Tonal Machine
I love my Tonal Machine! I love not having to go to a gym! I also love the Leader Board, it motivates me to do my lifts.
I find the entire experience of having the machine in my home to be perfect for my schedule and the time it saves me is appreciated!
I feel and look stronger and more fit.
12 September 2026
Reply from Tonal
We love hearing how well Tonal fits into your schedule and saves you time. It is also wonderful that the Leaderboard keeps you motivated to complete your lifts. Congratulations on feeling stronger, fitter, and more confident!
Reply from Tonal
Consistency makes such a difference, and we are glad Tonal has become a regular part of your routine. Thank you for letting us be part of your fitness journey!
Hardware didn't last as long as it…
Hardware didn't last as long as it should've for such an expensive machine.
11 September 2026
Reply from Tonal
We’re sorry that the hardware did not last as long as you reasonably expected, especially given the investment you made in Tonal. We understand how disappointing that must be. We would appreciate the opportunity to review your experience and see how we can help. Please contact us at support@tonal.com with the email address associated with your account.
I love this product
I love this product! I am not a person who grew up going to the gym. The fact that I can do this in my home and have coaches work with me is a miracle!
13 September 2026
Reply from Tonal
We love hearing this! Tonal was designed to make strength training feel approachable, even for those who never felt at home in a traditional gym. We are so glad the convenience and coaching have helped you build a routine from home.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.