Tom's Key Company Reviews 1,110

This process was fast, easy, and of course much cheaper than dealer or local locksmith. I watched the video and it was a piece of cake, exactly as described. I will be back if I ever need other keys and certainly will recommend to anyone that needs it.

Horror show, I was due a refund for security deposit, programmer (did not work), FOB and tax. First only refunded security deposit. Let rep know the amount that was due, then she refunded for programmer. Then let her know I returned FOB. Then I got a third refund. It's a really sketchy situation when a merchant keeps the tax. So I let her know she forgot the tax. Never experienced anything like it. After all this time and effort I still do not have a working FOB.

Was pretty disappointed with this experience. Found my key and was immediately prompted to also purchase the photo key cutting. Ok. Fine, still cheaper than the dealership. Then came the follow up emails. They needed more info, ok, but seems like that should have been part of the original purchase process. Then I was informed that I would need to spend another $40 because they could not get the key from their supplier but could get an OEM reburbished key. That was frustrating… but after a couple more emails they decided they could use the money from the additional photo key service that apparently didn’t need to purchase, there was a $10 price difference that would need to be refunded to me, but they didn’t start processing that refund. Weird that they didn’t bring this up sooner. They said they would ship it out soon. Followed up after a few days when I didn’t get any shipping info. Got an email that said they placed the order for the refurbished one but didn’t have a delivery date (that info would have been nice without my prompting), then later that day got another email saying they couldn’t get it and I would need to pay another $100 to get a new OEM key. At this point I gave up and asked for a refund. Only reason I’m giving them 2 instead of 1 stars is they at least responded quickly to my emails and processed the refund without hassle. There were a lot of opportunities for them to step up and be proactive or to make things right by eating the cost to get me my key, but they chose not to. I have another vehicle that I need a key for that I would have used them for if this one went well, but needless to say I’ll be looking elsewhere for both now. Was a frustrating and disappointing experience.

I contacted your support for a mistake I made, and you helped me correct it. It doesn't get any better than that.
Thanks,
Doug Cole

We made an excellent choice using Tom's. They cut and shipped to the house in less than a week. I watched the utube video and glanced at the instructions. 10 minutes later,I had a flawless second key. The grand total less than $150.The dealer quoted $200 for the key and cut,$145 for the programing. I have the programmer for future keys if needed. The dealership's charge is without warrant. Tom's was simple easy and inexpensive. Very happy with the entire transaction.

This is the second time I have used Tom’s keys and both times equipment arrived fast and worked just like advertised and the tutorial on YouTube is very easy to follow. Fast response to any questions.

After contacting a dealer and an independent lock smith to program a key for my Subaru I came across Tom’s Key Company and it was a 1/3 of the cost. I received a blazer cut key that I download a couple of pictures of and a new fob with a program dongle. It was quick and very easy to program to my car. Will be a return g customer if I ever need a new fob.

Perfect solution to getting new keys and fobs to work without paying the dealership prices. Everything works great!

Worth every penny! Worked like a charm. Even was able to program a fob I got from a competitor that required programing at the dealership. Saved me $ big time.

Great customer support through email. Got me the help I needed to navigate p programming.

Fast service, items came early, easy to set up, customer service was outstanding!!! I have my new key working perfectly….Best part was about half of what the dealer charges…Good price..

Update. I finally got the correct FOB and the programming was easy - Just as advertised. I also was able to speak with Customer Support who asked the magic question which was the FCC Fob code on the back of the original Toyota FOB. From there it was smooth sailing.

I also bought a generic programmable Fob for my 2011 Lincoln as the original had quit working. That one programs without the rental programming tool from Tom’s.

So they did eventually come through for me. If they just improve the in person phone customer support life will be a lot easier for customers of advanced age like me. My original post said avoid Tom’s Keys like the plague. I’ve softened that based on follow on customer help. When I got the right FOB it was very quick and easy

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Original Post
I purchased a key fob for my 2016 Toyota Highlander. This experience has been one of the most frustrating of my life.

I filled out the information about the make/model of the car. I sent them the VIN and received a package with a new FOB , a programming tool and an android phone with an app to do the programming.

I watched the video - several times and tried repeatedly to to the programming - no luck.

I began emailing Tom’s keys for help. They responded by referring it to someone in support. Still no luck. Turns out they needed an FCC ID from my working FOB which revealed I had ordered the wrong FOB. It was 3 button and I needed a 4 button. So I had to wait for another FOB.

Again several times I begged for someone to call me. No dice. Everything is email. Fill out the request…wait for a response… But never will these people actually speak with you.

So today is it. This has been going on for weeks. I don’t know if my experience is representative of their Customer Service or not but it has been absolutely horrible. My advice is avoid Tom’s Keys like the Plague.

At this point I just want clear instructions on sending this stuff back. Unless Tom figures out how to use a phone i don’t want to waste another minute on his product.

I was doubtful of this product/service, so it started with questions to their customer service. Every email was answered very quickly, and thourghouly, so that when i bought the product the programming and use went flawlessly. Worked like it should, very clear instructions, easy to program, and customer service was top nothch.

Had some confusion with the app. But figured it out. Nice to program a key in a matter of minutes and,at least half the price of a dealership.

Fast and helpful reply to questions. Just ordered key. But so far am impressed

I forgot to add the 10% discount for signing up for the newsletter. I reached out to Tom's Key Company and they responded quickly and added the discount. Great company to do business with.

I was very impressed on how professional and easy simple key made this for there clients. I was little skeptical at first, once I received my order I watched the instruction video and within 5 minutes my fob was programed to my vehicle. 5 🌟

No problems with my order, ordered a key with programmer, extension cable, and also a extra spare key. Everything worked as described with no issues.

taking a photo is all you need to do, then follow directions to program to ur vehicle, super easy!!

Programmed a new fob for a 2014 Sienna in less than 10 minutes with no problems. The instructions were clear and simple. Anyone can do this if they take their time.

When I had an issue getting my return shipping label, customer support responded to me same-day and fixed it.